Spring training schedule update from HRM

All participants must register for the following classes by calling 792-6036.

Access 2.0 - Introduction In this beginning class, you will create your own database; enter, edit and validate table data; get help; sort, and more. All classes will be held in Harborview Office Tower, Rm 102-C from 8 a.m. to noon. Prerequisite: Knowledge of computer operations, Windows experience, word processing, and database programs. May 4, May 5, May 14, May 27, June 5, June 16, June 24

Access 2.0 - Intermediate This course will help you do advanced queries; use calculations in queries; and more. All classes will be held from 8 a.m. to noon. Prerequisite: knowledge of computer operations, Windows experience, word processing, database programs and Access—Introduction March 25, May 7, May 19, May 29, June 9, June 18, June 26

Access 2.0 - Advanced This class will show you how to import data from other sources into Access 2.0; advanced graphic techniques for forms and reports. All classes will be held in Harborview Office Tower, Room 102-C from 8 a.m. to 12:30 p.m. Prerequisite: knowledge of computer operations, Windows experience, word processing, database programs, Access Introduction and Intermediate. March 31, May 12, May 22, June 3, June 11, June 22, June 29

Basic CPT-4 Coding CPT-4 is a coding system used in every physician’s office and ambulatory care setting. This beginner’s class will introduce you to the CPT-4 coding book and coding guidelines. You will learn how to correctly apply the CPT-4 codes from each coding section to each patient’s record. If your office has a CPT book that you can borrow for this class, please bring it with you. (You must attend all five classes.) Prerequisite: Medical Terminology I or equivalent knowledge. March 9 - 23, Monday and Wednesday, 4:30 p.m. - 5:30 p.m.

Basic ICD-9-CM Coding This course is designed to provide an introduction to the basic principles and guidelines for assigning diagnostic and inpatient procedure codes with ICD-9-CM. If your office has an ICD-9-CM book that you can borrow, please bring it with you. These one hour classes will be held twice a week for six weeks. Prerequisite: Medical Terminology I and II or equivalent knowledge March 30 - May 6, Monday and Wednesday, 4:30 to 5:30 p.m.

Below the Bottom Line Discover the four attitudes that control our BOTTOM LINE. A fun approach to understanding what our bottom line is and how it can affect us and our business and relationships. April 28, 8:30 a.m. to noon Better Office Management In this seminar you will learn to assert and maintain your authority; improve teamwork and cooperation and more. This course is recommended for supervisors and leaders in the workplace. March 31, 8:30 a.m. to 4 p.m.

Building Leadership Skills Managing people isn’t easy. You wear a number of different hats as most supervisors do. This workshop focuses on leadership and supervisory skills for the supervisor. March 18, 8:30 a.m. to 4 p.m.

Business and Professional Communications This course is designed to meet the needs of the professional communicator. Emphasized will be techniques of interviewing, being interviewed, group discussions, panel discussions, symposiums, forum presentations, conducting meetings, and an introduction to Parliamentary procedure. April 14, 8:30 a.m. to 4 p.m.

Career and Personal Development in the New Millennium Don’t leave change to chance. This program shows that career development and personal change is an inside-out process. In this workshop, you will gain an understanding of the new work contract and the knowledge, skills, and tools to empower yourself. You will learn how to take control of employability, understand the “new rules” of work, embrace change and reduce stress, unleash unused talents and abilities, and become a lifetime learner. March 17, 8:30 a.m. to 4 p.m.

Conflict Resolution in the Workplace This program uses active learning techniques and experiential simulations to teach you how to manage workplace conflicts. Learn to improve your important relations at work by understanding everyone’s unique conflict style. Apr 28 8:30 a.m. to 4 p.m.

Dealing with the Aggressive Customer When aggressive customers run into obstacles, they tend to deal with these obstacles excessively and forcefully. They need to be in control and want to win. They come out charging and their demeanor expresses “attack.” This seminar will focus on various signals of aggression; irrational behaviors; escalating emotions; verbal interventions; physical/personal safety techniques; and trauma tips. June 17, 8:30 a.m. to noon

Decisions and You! We make decisions every day! Some better than others. Discover the secrets of effective decision making. How to follow some simple steps to insure that you become the “decision maker” you need to be. Your employer, your family and your friends will benefit from your new found positive and effective decision making skills. May 6, 8:30 a.m. to noon

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