Fall 1998 Training Schedule: Part I and II

Department of Human Resources Management

Monthly flyers will be sent through campus mail, and periodic e-mails will be sent to all employees regarding the 1998 Fall Training Schedule. Classes fill up quickly! To ensure a place in these courses, register as soon as possible.

Materials must be ordered and seating is limited. Waiting list(s) will be developed if maximum registration is reached.

Participants may register by mailing or faxing the completed registration form, listed at the end of the schedule, to: Staff Development and Training, Department of Human Resources Management, 101-A Harborview Office Tower or fax to 792-9533.

Communication Skills

The Key to Successfully Managing People and Relationships, Instructor: F. Muscarella

This workshop concentrates on interpersonal communication skills such as verbal and nonverbal communication, styles of communication; self-talk, and reflective listening, communication behaviors and much more. Experiential exercises, role-playing and other activities will be used to inspire confidence in communication.

Sept. 23, 8:30 a.m. - 4 p.m., room 103 Harborview

Dealing with the Aggressive Customer, Instructor: F. Muscarella

When aggressive customers run into obstacles, they tend to deal with these obstacles excessively and forcefully. This seminar will focus on various signals of aggression; irrational behaviors; escalating emotions; verbal interventions; physical/personal safety techniques; and trauma tips. Casual dress is recommended.

Dec. 10, 8:30 a.m. - noon, room 10 3 Harborview

Don’t Bore Me!, Instructor: M. Miller

This program will offer valuable tips to managers, trainers or anyone who has to make presentations to anyone on anything. Oct. 20, 8:30 a.m. - noon, room 641 Strom Thurmond

How to Make Conflict Work for You, Instructor: F. Muscarella

This seminar focuses on expressing feelings of frustration, disappointment and anger without hurting (physically or emotionally) people in the process. Learn that expressing strong feeling is healthy and that getting your feelings out, in assertive ways, is a big step toward working out conflict with others or within yourself. You will learn: the difference between assertive, non-assertive and aggressive behaviors; barriers to expressing your emotions; components of assertive behavior; and three steps to handle your anger.

Oct. 14, 8:30 a.m. - noon, room 103 Harborview

Humor in the Workplace, Instructor: L.. Shilling

Laughter has been called the bullet proof vest that protects against the ravages of negative emotions. Research indicates that one trait of a healthy family and work group is a sense of play and humor. An atmosphere of fun can improve morale and increase creativity and productivity. Through the use of small group exercises and discussion, this workshop will help participants identify the benefits of play and humor, develop plans for improving their work environment, and enjoy their work more.

Oct. 7, 8:30 a.m. - noon, room 103 Harborview

Managing Conflict and Criticism Effectively, Instructor: J. Rodriguez

This program offers eight ways to resolve workplace conflict, and a three step formula for delivering criticism in a positive, problem solving environment. You will learn to improve interpersonal skills and professionalism by learning these strategies.

Dec. 3, 8:30 a.m. - 4 p.m., room 103 Harborview

Myers-Briggs Personality Type Indicator, Instructor: J. Locke

Your success in your personal and professional life is directly related to your effectiveness as a communicator. To be an effective communicator, you need to understand your own communication style. The Myers-Briggs Type Indicator (MBTI) is the most widely used personality inventory in history. By completing this instrument, you can learn valuable insight about yourself and the people you interact with. During this workshop, you will meet briefly to discuss the MBTI, take the MBTI individually, then return to receive an individual consultation of your communication style.

Oct. 21, 1 - 4 p.m., room 103 Harborview

The Strength of Criticism and Compliments, Instructor: F. Muscarella

Giving compliments enhances peoples’ self worth, but compliments may be difficult for some of us to receive. This seminar will focus on valid and invalid criticism, receiving and giving criticism and compliments, taking the sting out of criticism, assertiveness and criticism, guidelines for giving positive feedback (compliments), and negative feedback.

Nov. 19, 8:30 a.m. - noon, room 103 Harborview

Computer Skills

Access 2.0—The Basics, Instructor: C. Morris

This introductory class begins a series of five courses that will introduce you to the database management system for Windows. You will learn: an introduction to databases; how to enter, edit and validate table data; sort, find and filter table data; and query for specific information.

Prerequisite: WordPerfect 6.1—Introduction, WordPerfect 6.1—Intermediate, Excel 5.0—Introduction and Excel 5.0—Intermediate

Sept. 21, 1 - 4 p.m.; Sept 23, 1 - 4 p.m.; room 102-C Harborview

Access 2.0 - Introduction to Forms & Reports, Instructor: C. Morris

This is the second class of the five Access courses offered. In this class, you will learn to create and use forms and print basic reports and mailing labels.

Prerequisite: Access 2.0 - The Basics and WordPerfect 6.1—Advanced

Sept. 22, 1 - 4 p.m.; Sept. 25, 8:30- 11:30 a.m.; room 102-C Harborview

Access 2.0- Level 2, Instructor: C. Morris

After you have taken the first two courses, this course will help you design a multi-table business database with custom data management screens and reports. You will learn how to: make advanced queries; use calculations in queries; create multiple and cross tab queries; and use parameter and make table queries.

Prerequisites: Access 2.0 - The Basics and Access 2.0 - Introduction to Forms & Reports

Sept. 29, 8:30 - 11:30 a.m.; Sept. 30, 1 - 4 p.m.; room 102-C Harborview

Access 2.0 - Intermediate Forms & Reports, Instructor: C. Morris

This is the fourth Access class available in this series. In this class, you will learn advanced form design and advanced report design.

Prerequisites: Access 2.0 - The Basics, Access 2.0 - Introduction to Forms & Reports, and Access 2.0 - Level 2

Oct. 1, 8:30 - 11:30 a.m., room 102-C Harborview

Access 2.0 - Advanced

In this final Access 2.0 course, you will learn the advanced features of Access. You will learn to import data from other sources; advanced graphic techniques for forms and reports; how to use Access with Microsoft Excel, Word and mail merge.

Prerequisites: Access 2.0 - The Basics, Access 2.0 - Introduction, Access 2.0 - Level 2, Access 2.0 - Intermediate Forms & Reports, and WordPerfect 6.1 - Advanced

Dates and times to be announced.

Beginning Keyboarding If you are a beginning typist or have been away from a typewriter for a long time, this course teaches you the computer keyboard and its operative parts while emphasizing speed, accuracy, proofreading, error correction and form. Held in room 102-C Harborview.

Dates and times to be announced.

Excel 5.0—Introduction, Instructor: C. Morris

This introductory course is the first of two courses that will help you learn the key features of Excel 5.0. In this class, you will learn to create spreadsheets with little effort. This course covers a brief overview of menus and the Help menu; create formulas; copy existing formulas; absolute and relative cell reference formulas; change font attributes and cell alignment; short cuts; add borders to the spreadsheet; the AutoFill feature; and print out the spreadsheet. All classes are held in room 102-C Harborview.

Prerequisite: WordPerfect 6.1—Introduction and/or word processing experience.

Sept. 1, 1:30 - 3:30 p.m.; Sept. 9, 9 - 11 a.m.; Sept. 14, 1:30 - 3:30 p.m.; Sept. 15, 1:30 - 3:30 p.m.; Sept. 30, 9 - 11 a.m.

Excel 5.0 - Intermediate, Instructor: C. Morris

This is the second course in the Excel 5.0 series. It covers more advanced aspects, including how to remove gridlines from a spreadsheet; delete sheets from a workbook; copy spreadsheets from one workbook into another; open multiple windows; data forms; subtotals; the Auto Filter; the function wizard; the chart wizard; and how to create macros with short cut keystrokes. All classes are held in room 102-C Harborview.

Prerequisite: Excel 5.0 - Introduction

Sept. 2, 1 - 4 p.m.; Sept. 10, 9 a.m. - noon; Sept. 16, 1 - 4 p.m.; Sept. 17, 1 - 4 p.m.; Sept. 2, 1 - 4 p.m.; Sept. 10, 9 a.m. - noon; Sept. 16, 1 - 4 p.m.; Sept. 17, 1 - 4 p.m.

PowerPoint 4.0 - Introduction Instructor: C. Morris

This is the first of three courses in PowerPoint 4.0, a program that produces graphics for business presentations. This course includes an introduction to PowerPoint 4.0; the basics; how to manage your documents; get Help; enter text into your presentation; use drawing tools, word & clip art; change the overall look of your presentation; and print your presentation. All classes are held in room 102-C Harborview.

Prerequisites: WordPerfect 6.1 - Introduction, WordPerfect 6.1 - Intermediate and WordPerfect 6.1 - Advanced

Sept. 11, 8 a.m. - noon; Sept. 23, 8 a.m. - noon

PowerPoint 4.0 - Intermediate This is the second of three PowerPoint 4.0 classes. In this course, you will learn more shortcuts to create presentations. This includes working with multiple presentations; tips in working with slides; powerful slide creation features; how to add a Microsoft table, Excel graph and organizational chart to your presentation; and an introduction to slide transitions.

Prerequisites: PowerPoint 4.0 - Introduction, Excel 5.0 - Introduction and Excel 5.0 - Intermediate

Location, dates and times to be announced.

PowerPoint 4.0 - Advanced

This final PowerPoint course helps customize presentations; use advanced presentation management; enhances slide shows; interfaces PowerPoint with other products; uses OLE 2.0 to enhance presentations; and inserts video clips and sound to presentations. Prerequisite: PowerPoint 4.0 - Introduction and PowerPoint 4.0 - Intermediate

Dates and times to be announced.

Windows 3.1 for Beginners Instructor: C. Morris

This introduction to computers class gives the first time Windows user a working knowledge of this new environment. This course covers components of Windows, a mouse and keyboard review, icons, scrolling/sizing and moving windows, closing windows, the Help feature, the Network Applications Window, accessing applications, multi-tasking and toggling, and exiting Windows. All classes are held in room 102-C, Harborview 102-C

Sept. 1, 8:30 - 11:30 a.m.; Sept. 3, 1 - 4 p.m.; Sept. 11,1 - 4 p.m.; Sept. 15, 9 - noon; Sept. 29, 1 - 4 p.m.

WordPerfect 6.1 - Introduction

This introductory skills course is the first in a series of three courses that will help you learn the key features of WordPerfect 6.1. This course covers: typing text into documents; moving in documents using the keyboard and the mouse; editing text; the cut, copy and paste features; the Spellcheck; opening, closing and saving documents; viewing files; finding files without the file name; changing font attributes; changing line spacing; working with multiple documents at one time and more. All clasess are held in room 102-C Harborview. Prerequisite: Knowledge of computer operations and Windows 3.1 for Beginners.

Sept. 2, 8:30 - 11:30 a.m.; Sept. 8, 1 - 4 p.m.; Sept. 16, 8:30 - 11:30 a.m.; Sept. 18, 8:30 - 11:30 a.m.; Oct. 1, 1 - 4 p.m.

WordPerfect 6.1 - Intermediate Instructor: C. Morris

This is the second in a series of three courses to help you master additional features of WordPerfect 6.1. This course covers: indenting text; changing tab settings; using the ruler bar; inserting bullet paragraphs; paragraph formatting and styles; the quick format feature; inserting hard page breaks; creating header/footers; adding page numbering; creating envelopes; the Make-it-fit expert; creating tables; editing tables; the Table Expert; creating macros; and customizing the toolbar. All clasess are held in room 102-C Harborview. Prerequisite: WordPerfect 6.1 - Introduction

Sept. 3, 8:30 - 11:30 a.m.; Sept. 9, 1 - 4 p.m.; Sept. 17, 8:30 - 11:30 a.m.; Sept. 22, 8:30 - 11:30 a.m.

WordPerfect 6.1 - Advanced Instructor: C. Morris

This is the third of three classes in WordPerfect 6.1. You will learn advanced topics such as: inserting, editing, sizing, moving, and working with graphics; graphics captions; wrapping your text in graphics; borders (page and paragraph); the drop caps feature; how to drag to create graphics; creating text boxes; creating equation boxes; creating watermarks; the merge feature; and outlining text in a document. Prerequisite: WordPerfect 6.1 - Introduction and WordPerfect 6.1 - Intermediate

Sept. 24, 8:30 a.m. - noon, room 102-C Harborview

Financial Management Systems

A Guide for Determining Allowable Costs to Sponsored Agreements All MUSC personnel having responsibility for purchasing goods and services under sponsored agreements must be knowledgeable of costs which may be appropriately charged to the agreements. The purpose of this class is to increase your awareness in determining costs of work performed by MUSC personnel under sponsored agreements and related cost sharing/matching projects (centers). This class is available on videotape for individual viewing.

Effort Reporting and You: The NEW Plan-Confirmation System Faculty and other University personnel who devote any or all time to sponsored agreements (ie., research, instruction, public service), administrative activity on sponsored agreements, service centers, cost sharing or the Medical Center should attend this 45 minute workshop. Effort reporting supports you, the individual, and the University if subject to Federal inquiry and gives the sponsors what they expect. With the strong growth in Federal funding, MUSC must buckle down on documenting the effort spent on direct and indirect activities. This presentation will detail who, why and when effort reporting must be completed and how to accomplish it with minimum effort.

Date, time and location to be announced.

Introduction to SmartStream Instructor: Finance

This hands-on computer class is designed to familiarize individuals with the basics of SmartStream and SmartStream financials. Subjects covered include: understanding SmartStream and the Client/Server environment, customizing personal Desktop and setting up the Browser; navigating in the SmartStream environment; using the on-line Help feature; introduction to the Ledger, Payables, and Purchasing windows; how to navigate between windows; how to inquire on Requisitions, Requisition Approval Status, Purchase Orders, Invoices, Account Balances, Account Balance Lists and Receipts; and drilldown from a ledger balance to the originating entry. All classes are held from 9 a.m. to 4 p.m. in room 704, Harborview Prerequisites: Windows 3.1 questionnaire and the User Designed Accounting Key class

Aug. 17, Aug. 18, Aug. 20, Aug. 24, Aug. 25, Aug. 31, Sept. 1, Sept. 2, Sept. 8, Sept. 9, Sept. 10, Sept. 14, Sept. 15, Sept. 16, Sept. 17, Sept. 21, Sept. 22, Sept. 23

Queries and Reporting in SmartStream This two day course will familiarize individuals with the more advanced features of Query and Reporting. Through this hands-on training, you will learn to: create, run and view Select and Crosstab queries; create queries with multiple tables, joins, calculations, parameters, criteria and structures; create and format reports based on a table or query, and access existing queries and reports. Prerequisites: Windows 3.1 questionnaire, the User Designed Accounting Key class, Introduction to SmartStream

Dates, time and location to be announced.

Reading SmartStream Reports Instructor: Finance

This course is designed to give the SmartStream user an understanding of reports currently distributed monthly. Reports covered include: Monthly Expenditure Detail, Monthly Revenue Detail, Project Summary Statement (Summary III), Project Summary Statement - Medical Center (Summary III), Unit Summary Statement (Level II), Monthly Cumulative Budget Transactions, Principal Investigators, Transfer Transactions, Interface Reconciliation, Outstanding Requisition Report by Project, Outstanding Purchase Order Report by Project, Salary Commitment Encumbrance Calculation, Payroll Expenditures, and the Fringe Benefit Proration Report by Account. Prerequisite: User Designed Accounting Key

Aug. 13, 1 - 4 p.m., room 103 Harborview; Aug. 19,9 a.m. - noon, room 103 Harborview; Aug. 27, 1 - 4 p.m., room 103 Harborview; Sept. 3, 9 a.m. - noon, room 103 Harborview; Sept. 10, 1 - 4 p.m., room 103 Harborview; Sept. 15, 1 - 4 p.m., room 641 Strom Thurmond; Sept. 23, 9 a.m. - noon, room 641 Strom Thurmond; Oct. 1, 1 - 4 p.m., room 103 Harborview

User Defined Accounting Key Do you perform any of the following tasks? Prepare Procurement documents (RQ’s, DO’s)? Prepare travel reimbursement forms? Prepare IIT’s? Prepare Payroll forms (PAR’s, PPR’s, etc.)? Review financial reports (Level I, etc.)? Review available funds? If so, you need to attend this seminar on the new accounting distributions to be used for Fiscal Year 1999 documents.

Aug. 13, 9 - 11 a.m., room 103 Harborview; Aug. 19, 1 - 3 p.m., room 103 Harborview; Aug. 27, 9 - 11 a.m., room 103 Harborview; Sept. 3, 1 - 3 p.m., room 103 Harborview; Sept. 10, 9 - 11 a.m., room 103 Harborview; Sept. 23, 1 - 3 p.m., room 641 Strom Thurmond; Sept. 30, 1 - 3 p.m., room 103 Harborview

Human Resources and Training

Employee/Employer Relations: Progressive Discipline, the Grievance Process and Conflict Resolution Instructor: J. Jones

Problem employees destroy staff morale, decrease productivity and drain your time and energy. This seminar explores discipline as an effective and positive management tool, using conflict resolution to improve communication and discussing why grievances are good for an organization.

Oct. 1, 9 a.m. - noon, room 103 Harborview

Family and Medical Leave Act Instructor: J. Brandenburg

Who is protected by this federal law? How does an employee qualify for protection under the Act? Does leave granted under FMLA run concurrently with existing leave programs such as sick/annual/holiday leave, workers’ compensation, etc.? The answers to these questions and other “tricky” details about FMLA will be discussed during this session.

Sept. 17, 1 - 4 p.m., room 103 Harborview; Nov. 5, 1 - 4 p.m., room 103 Harborview

How to Interview and Hire the Right People Instructor: Y. Chambers

This program presents a practical system for hiring the right person every time. You’ll learn every step, from developing a job description to advertising it, evaluating resumes and negotiating the employment agreement. When you use this information, you’ll dramatically increase your chances of finding - and keeping - high performance people who fit into your department and organization. This workshop is beneficial to those who hire and interview applicants.

Nov. 19, 1 - 4 p.m., room 103 Harborview

Insurance Options for Employees

Are you ready for the open enrollment period in October? You may want to attend this review of all the insurance options MUSC offers. A representative of the HRM Benefits Office will present a general overview of all the insurance programs, advantages of using MoneyPlus, long term care coverage, and more. The importance of the “31-day rule” and “Medi-Call” will be discussed, as well as what to look for during annual enrollment.

Date, time and location to be announced.

Understanding the Employee Performance Management System Instructor: S. Carullo

Are you uncertain about how to complete an accurate and successful evaluation report/session? In this seminar, you will learn how to use the EPMS to improve work performance and encourage the growth and development of your employees.

Sept. 9, 9 a.m. - noon, room 103 Harborview; Nov. 17, 1 - 4 p.m., room 641 Strom Thurmond

Leadership Skills Better Office Management Instructor: J. Rodriguez

In this seminar you will learn to assert and maintain your authority; improve teamwork and cooperation and more. This course is recommended for supervisors and leaders.

Oct. 28, 8:30 a.m. - 4 p.m., room 103 Harborview

Motivation: Solutions to an Age-Old Problem Instructor: F. Muscarella

For many of us, getting others to do things is like pulling teeth. This seminar will provide new ideas, concepts and methods to increase motivation in others and ourselves.

Sept. 30, 8:30 a.m. - noon, room 103 Harborview

Leadership Excellence (formerly “Supervisory Skills”) Instructor: J. Rodriguez

This workshop is designed for managers, supervisors, and other workplace leaders. You will gain the leading edge in supervisory skills so that under your leadership, your employees will grow in competence, confidence and be on their way to becoming peak performers. You will learn proven, practical strategies for effectively handling a supervisor’s most important responsibilities and common problems. Part I will be “The Basics of Effective Supervision”, Part II will be “Coaching for Improved Performance” and Part III will be “The Power of Teamwork.” You may choose to complete the series to receive the Certificate in Leadership Excellence or enroll in one or more programs as basic training or as a refresher. All classes are held in room 103 Harborview.

Part I, Sept. 16, 8:30 a.m. - 4 p.m.; Part II, Oct. 22, 8:30 a.m. - 4 p.m.; Part III, Nov. 18, 8:30 a.m. - 4 p.m.

Office Management

Business Records Management Instructor: M. Shinn

“I know we filed it, but I just can’t find it!” How often do you hear this familiar statement? With the technology of today’s office, a thorough and easily understood record-keeping system is essential. This course will show you how to develop a filing system that will eliminate unnecessary time lost searching for documents.

Oct. 20, 8:30 a.m - noon, location to be announced

Documentation: Record Keeping, Minutes and Notes Instructor: B. Barstow & G. Thompson

This class focuses on the process of taking accurate minutes and notes of committee or departmental meetings. Often minutes and notes become legal documents; therefore, their accuracy and completeness are essential. Learn how to focus, synthesize, internalize, and summarize information from such meetings, and then report it in a concise, clear, organized format. If taking notes or minutes is in your job description, you should not miss this class.

Sept. 9, 9 a.m. - noon, Harper Student Center Auditorium

Punctuation Marks: Where, When, Why? Instructor: J. Ariail

This workshop will refresh your memory - or teach you for the first time - the where, when, and why of punctuation marks. Be prepared to practice what you learn in this hands-on class.

Nov. 17, 9 a.m. - noon, Harper Student Center Auditorium

Telephone Tools and Techniques Instructor: B. Bradham

When you are talking to a caller, you aren’t just speaking for yourself - you’re representing your entire organization. This course will provide comprehensive training on telephone etiquette and the MUSC telephone system. Using active phone sets, participants will learn to make productive and effective calls, use listening skills and improve customer service through the correct usage of the telephone system. Included will be the appropriate way to place and transfer calls, make efficient conference calls, use Audix to your advantage, and more. All classes are held at 25 Ehrhardt St.

Sept. 22, 9 a.m. - noon; Oct. 22, 9 a.m. - noon; Nov. 19, 9 a.m. - noon

Writing at Work Instructor: T. Waldrep

Writing clear, persuasive letters or memos may increase your opportunities for new assignments or for a position of greater responsibility. This seminar will improve skills in writing documents usually produced in the workplace, such as business letters, memoranda and news releases. Through discussion and writing exercises, you can become a more effective communicator and project the best possible image for you and MUSC. You must attend both days.

Dec. 9, 1 - 5 p.m. and Dec. 10, 9 a.m. - noon at Harper Student Center Auditorium

Writing with Confidence Instructor: T. Waldrep

Effective business writing is direct, simple, personal and professional. The goal of this workshop is to enhance your writing skills by learning the four elements of effective business writing: arrangement, clarity, editing and appropriate tone. In this hands-on workshop, demonstrations will be followed by practice and feedback. By creating your own messages, you will learn to recognize problem areas in your writing and adopt techniques to correct them. Recommended for anyone who needs to communicate effectively.

Oct. 20 and 21, 9 a.m. - 4 p.m., Harper Student Center Auditorium

Self Development Community CPR This six and a half hour course teaches recognizing and caring for breathing and cardiac emergencies in adults, infants, and children. You will also be presented with information on injury prevention for people of all ages, and how to lead a healthy lifestyle. Course materials include a manual for each participant and hands-on skill practice. Upon successful completion of the course, participants are eligible for the American Red Cross Community CPR certificate.

Date, time and location to be announced.

Decisions and You! Instructor: M. Miller

In this program, you will discover the secrets of effective decision making. Through interactive learning techniques, you will learn how to follow some simple steps to insure that you become the decision maker you need to be.

Oct. 13, 8:30 a.m. - noon, room 641 Strom Thurmond

Decision Making and Problem Solving Skills Instructor: J. Rodriguez

Most problems do not solve themselves, and decisions left unmade can slow down the process. Know when to use creative or analytical methods, when to use a team and when to go it alone, and learn 8 steps to superior decisions and solutions. Also included in this workshop: why we procrastinate in decision making; how to evaluate your options; anticipate problems and head them off; practice mind-mapping and brainstorming; and how to help others come to their own solutions and decisions.

Oct. 29 8:30 a.m. - 4 p.m., room 103 Harborview

Financial Planning for Retirement and Other Long Term Goals In this workshop, you will gain advice on how to plan for your future by setting long term goals, research sources of retirement income, discuss the importance of personal savings and investments as well as the benefits of risk versus return. Both before-tax and after-tax savings vehicles will be discussed.

Date, time and location to be announced.

Getting A GRIP: The Stress-Free Way to Build High Performance Teams Instructor: P. Glowatsky

Whether you’re a team member or a team leader, you may have experienced the frustration of a team that struggles to get going or get the job done. If you’ve ever been on an unhealthy work team, you know first-hand the chronic stress, demoralization, and wasted effort that can result. You can create a healthy, high performing team by getting a grip on a few essential areas. In this session, participants will explore the characteristics that differentiate high performing work teams from other groups and learn how to create strong teams using the GRIP model. Participants will engage in and learn exercises designed to develop teams in key areas, as well as identify techniques to eliminate the stress of unhealthy team behavior and contribute to high levels of team performance.

Dec. 1, 8:30 a.m. - 4 p.m., room 641 Strom Thurmond

How to Put Off Procrastination Instructor: L. Shilling

All people put things off from time to time. However sometimes the habit of procrastination gets in the way of our personal and professional lives. During this workshop, you will explore reasons why you procrastinate, how you procrastinate, and develop strategies for overcoming procrastination.

Sept. 17, 8:30 a.m. - noon, room 103 Harborview

How to Stay Calm and Productive Under Pressure Instructor: F. Muscarella

Negative emotions can create havoc in our lives. Understanding the circular process of an emotion is very important to our well-being. This workshop will focus on: skills to help you fight the feelings of being overwhelmed; learning to handle crises without losing your cool; using controlled anger when appropriate and effective; ways to overcome your resistance to changing unproductive habits; ways to respond to other people’s emotional outbursts; and helpful hints for those who have difficulty expressing their emotions.

Dec. 2, 8:30 a.m. - noon, room 103 Harborview

Life Is An Attitude Instructor: F. Muscarella

Attitude is the way you communicate your mood to others. It is your mental focus on the outside world and, therefore, can only be controlled by you. The way we interpret what happens in our lives plays an important role in how we perceive life’s events. This workshop will assist you in putting these events in perspective.

Nov. 5, 8:30 a.m. - noon, room 103 Harborview

Maintaining Your Positive Attitude (Even If Everyone Around You Doesn’t) Instructor: P. Glowatsky

“Your attitude determines your altitude.” We all know that a positive attitude is important in determining our success and managing our stress levels. But what do you do when you feel that no matter how hard you try, you keep getting pulled down? This seminar will help you understand the impact of different types of energy on organizational and individual effectiveness. Participants will learn methods to transform energy and avoid the traps of getting caught in negative energy.

Sept. 22, 8:30 a.m. - 4 p.m., room 641 Strom Thurmond

Of Course You’re Angry Instructor: F. Muscarella

Everyone gets angry, but how many of us know how to use our anger beneficially? Anger can be your worst enemy but now you can discover how to cope positively with this natural emotion. This seminar will look at how mishandled anger damages relationships and decreases work productivity. Specifically, you will learn about: causes and characteristics of anger, hidden anger, anger and power, cultural and gender differences in displaying anger, confrontational techniques, and ways to control your anger.

Oct. 21, 8:30 a.m. - noon, room 103 Harborview

Organization and Time Management Skills for Procrastinators, Pilers and Pack-Rats Instructor: P. Glowatsky

Do you find yourself constantly struggling to get a handle on your “stuff”? Have you tried multiple time management systems, only to abandon them after a few weeks? If you answered yes to any of these statements, this is the organizational skills training for you. This workshop will focus on exploring and developing alternatives to traditional methods and systems. Participants will learn about how they can use the strengths of their style to manage time, projects and possessions.

Oct. 6, 8:30 a.m. - 4 p.m., room 641 Strom Thurmond

Positive Confrontation Instructor: M. Miller

Confronting someone on something on which we disagree is never pleasant, however, unless we face and resolve conflict our business and relationships suffer. Learn how to understand and deal with negative responses in others in this interactive seminar.

Nov. 17, 8:30 a.m. - noon, room 641 Strom Thurmond

Positive Impressions - Resume’ Writing and Interviewing Skills Instructor: J. Locke

During this workshop, you will learn tips to make your resume’ and your interview memorable and successful. Bring a sample resume’, and leave with a revitalized, eye-catching draft for a new resume.’ You will also learn successful interviewing techniques. This workshop is appropriate for all employees.

Sept. 24, 9 a.m. - noon, room 103 Harborview

Putting Your Life in Perspective Instructor: L. Shilling

Are worry and fear affecting your personal and professional life? During this workshop you will explore your concerns, think about ways to enjoy the present, and explore a plan for gaining perspective.

Nov. 18, 8:30 a.m. - noon. Location to be announced

Reducing Stress - It’s a Necessity Instructor: F. Muscarella

This workshop will help you identify your current life stressors and specific ways to cope with them. Topics include eustress vs. distress, stress and nutrition, guided imagery, progressive muscle relaxation, thought stopping, relaxation techniques and the four dimensions of a stress reduction plan. Comfortable attire is recommended.

Oct. 8, 8:30 a.m. - 4 p.m., room 103 Harborview

Retirement Benefits Under the South Carolina and Police Officers Retirement Systems If you want general information on retirement, this seminar is for you! You will learn when you will be eligible for retirement benefits, how benefits are calculated and paid, how to get an estimate of benefits and more!

Date, time and location to be announced.

Revitalizing Your Career Instructor: P. Glowatsky

This workshop will help you put the spark back in work to improve your productivity and fulfillment, benefiting both you and your organization. Through exploration of your situation, assets, needs and goals, you will develop a plan to jump-start your career without jumping ship. Career stages and specific actions that maximize effectiveness, visibility and satisfaction will be discussed. This workshop will also be of interest to employees looking to move beyond “just a job” thinking.

Sept. 15, 8:30 a.m. - 4 p.m. Location to be announced.

Smile to Impress Instructor: J. Locke

Tip: In today’s fast paced world, we often focus on things for less than 60 seconds. When you get your point across in 60 seconds or less, you increase your odds that the person asking the question will listen to your response. The more you know about interviewing, the better prepared you will be to show you are the best candidate. This workshop will teach you practical tips that you can take with you to your interview. All classes are held in room 103 Harborview.

Oct. 7, 1 - 4 p.m.; Oct. 13, 5 - 7 p.m.

Successful Money Management In three sessions, this seminar introduces you to the key concepts and practices of wise money management. You will learn ways to potentially minimize your taxes, seek to maximize your investment returns and provide a secure future for you and your family. You will learn about different types of investments, how each one works and which are appropriate for your financial situation.

Date, time and location to be announced.

The Four Secrets of the Effective and Happy Employee Instructor: M. Miller

This half day program is designed to teach you and your employees how to provide quality care, mutual respect and dignity for each person you come in contact with.

Sept. 15, 8:30 a.m. - noon, room 641 Strom Thurmond

The Pursuit of Power Instructor: F. Muscarella

We need power to act on and accomplish things. This workshop will look at power in a positive light as an internal source of strength. You will learn to define power and the different types of power; the functions and impact of power; power and leadership and much more through the use of case studies and role plays.

Aug. 20, 8:30 a.m. - noon, room 103 Harborview

When Bad Things Happen Instructor: M. Miller

Every organization has been hit with divorce, death, problems, layoffs, firings, and any kind of loss imaginable. Each loss can cost you money if it’s not handled well. Learn how you can effectively handle loss in your personal and professional life in this workshop.

Sept. 29, 8:30 a.m. - noon, room 641 Strom Thurmond

Workshop for 1999 Retirees A must for all employees wanting to retire in 1999! In this session, you will learn when and how to apply for retirement benefits, what decisions to make before you apply, how benefits are calculated and paid, how to buy additional years of service and much more.

Date, time and location to be announced.

Skill Development Basic CPT-4 Coding CPT- 4 is a coding system used in every physician’s office and ambulatory care setting. This beginner’s class will introduce you to the CPT-4 coding book and coding guidelines. You will learn how to correctly apply the CPT-4 codes from each coding section to each patient’s record. These one hour classes meet twice a week for two and a half weeks (five sessions). If your office has a CPT book that you can borrow for this class, please bring it with you. (You must attend all five classes.) Prerequisite: Medical Terminology I or equivalent knowledge

Dates, time and location to be announced.

Basic ICD-9-CM Coding This course is designed to provide an introduction to the basic principles and guidelines for assigning diagnostic and inpatient procedure codes with ICD-9-CM. At the conclusion of this course, the student will understand the format and significance of the three volumes of ICD-9-CM, demonstrate knowledge of ICD-9-CM conventions, apply the principles and guidelines for ICD-9-CM coding, and assign the correct diagnosis and procedure codes with ICD-9-CM. If your office has an ICD-9-CM book that you can borrow, please bring it with you. These one hour classes will be held twice a week for six weeks. Prerequisite: Medical Terminology I or equivalent knowledge

Dates, time and location to be announced.

Medical Terminology I In this course, students will learn the basic word components, identify and comprehend basic medical terms, and gain the ability to construct words using the learned word parts. The class is appropriate for anyone in a medical setting who needs a basic understanding of medical terms.

Dates, time and location to be announced.

Medical Terminology II This course is designed to follow Medical Terminology I and is a more detailed study of medical terms and their meanings. Prerequisite: Medical Terminology I

Dates, time and location to be announced.

Twenty Ways to Improve Customer Service Instructor: A. Breland Learn to lead your customers from complaints to satisfaction with this interactive workshop. This workshop includes 20 personal action steps aimed at improving customer service in your area.

Date, time and location to be announced.

Personal Performance Contracts Instructor: A. Breland

This seminar is designed to help both supervisors and employees establish equitable goals for performance. When expectations are clear, fewer misunderstandings occur. Learn a step-by-step process that will enhance the performance of your business unit.

Date, time and location to be announced.

Balancing Home and Career Instructor: A. Breland

Do you need a day with 29 hours in it? Is there ever enough time for everything? This workshop focuses on how to put quality time where you want it. You will be involved in case studies, tips, and checklists to hep you implement your personal action plan for handling your multiple priorities at work and home.

Date, time and location to be announced.


Training Registration Form

Name

SS#

Agency/Department

Phone

Title of Seminar

E-mail address

Date of Seminar

Time of Seminar

Cancellations will be accepted up to 24 hours prior to the start of the seminar. In lieu of cancellation, the department may substitute another employee for the one registered above. The department will be charged a $25 fee if the employee does not cancel or a substitution is not made (Call 792-6036 to cancel). Participants should park in their usual location and use University Transportation Services to travel to seminars. Those who work off-campus may call Parking Management (792-3665) to make arrangements for parking during the seminar. I have read and understand the above policy:

Employee

Supervisor

To register, please fax this completed form to 792-9533 or sent to Human Resources Training, 101-A Harborview Office Tower.

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