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Procurement striving to be a customer-centered office In support of the university, Procurement has embraced new technology and taken advantage of options now available to concentrate on our primary mission—customer service. Effective Jan. 4, there will no longer be commodity buyers.  Procurement has developed Customer Acquisition Teams (CAT) within the Purchasing Office. These ‘teams’ are responsible for departments based on functional area and UDAK and will handle all the buying for their designated departments.  Each team, made up of professional  buyers and support staff is responsible to know everything necessary about departments for which they are responsible to deliver outstanding service.  All requisitions and requests for purchasing service from departments should be routed to the appropriate team. The team will become advocates for their departments dealing with the ‘purchasing cycle.’ A customer support staff has also been established.  This team will take phone calls from vendors and departments related to questions pertaining to invoices and payments. They will then work with appropriate individuals to resolve outstanding issues.  In addition to this announcement, the SmartStream Training Team will be sending out instructions and information for entering documents i.e., Requisitions and Blanket Order Releases into the SmartStream Finance System. If there are any questions related to this redesign, contact members of your CAT for assistance.  Procurement will contact you shortly to set up introductory meetings. Check for your CAT at our website homepage <http://www.musc.edu/procurement/procurmt.htm>