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CQI Steering Committee members honored  Several members of the Division of Finance and Administration’s Continuous Quality Improvement (CQI) Steering Committee were honored on Feb. 15. Robert C. Gallager, vice president for finance and administration, hosted the honorees at a luncheon held in the Wickliffe House.     The division’s investment in CQI is substantial and dates from January 1998.     Gallager describes CQI as both a philosophy of management and a set of concepts, principles and tools that can be used to continuously improve operations. The intent is to better meet the needs of those the division supports throughout the University.     Gallager observed that most processes in need of improvement are multi-faceted, involving many departments and levels of employees. CQI enables the division to get these various stakeholders together to address solutions holistically.  Otherwise,  one aspect of a process may be corrected, but in doing so it may create problems for others involved in different aspects of that same process.   The Steering Committee championed the implementation of CQI across the division.  It has encouraged and supported training initiatives in CQI tools, tested two major pilot studies and subsequently sponsored 22 different CQI initiatives within the past two years.   Those being honored will continue to be actively involved in promoting CQI as a means of improving the division’s work processes.  Also, a new group of division employees has been named to replace the honorees on the CQI Steering Committee.     Through such planned transitions, Gallager said, we hope to achieve a total cultural transformation within the division. We are well on our way to integrating CQI into the very fabric of the division.