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“Is it just me or is there something else going on?”

Not sure if the error emblazoned across your computer screen is indicative of a problem with your machine or with a larger system? Tired of waiting on hold for the CCIT Help Desk to tell you that, yes, there’s a known problem with a server?

On March 29, when you suspect the problem is something other than “just you,” call the CCIT Status Line at 953-9700 (or 3-9700 from a campus phone). There will be information about known server crashes, system downtime, and other problems affecting multiple users.

Information will be updated Monday through Friday from 8 a.m. to 5 p.m. If the reported problems have nothing to do with you, press 0 and you’ll be routed to the Help Desk line. This new addition will allow users to monitor the status of downtime issues and other server problems more quickly.

The “CCIT Help Desk Tip of the Week” is a weekly feature in The Catalyst and reflects the most common problems and questions reported to the Help Desk. Watch for new tips every week.

Trying to set up PPP, I get to the point when I try to connect were it reads. “status: Verifying user name and password” then it just stays on that for a few minutes then disconnects. What am I doing wrong?

The first thing to consider is what network account are you trying to use. User name and passwords associated with NetWare servers (e.g., ClinLAN systems), for example, will not work. To access the PPP server, you must have an MUSC Network Account; forms can be obtained at the Library (please take your badge for identification). If you intend to use the PPP server, simply place a check mark on the appropriate line on the form (“Remote Computing via PPP”) and it will be done. If you obtained your MUSC Network Account some time ago, however, you were not given this option. Please visit the web site at http://www.musc.edu/ccit/ppp/form/pppform.htm and register there.

ClinLAN95 Tip of the Week

Symptom: Application won’t run ( wp, etc.), unable to see wp templates, etc., anything unusual happing to any CL95 application, have the user verify the application.

Solution: Double click on the icon Application Explorer. Double click on CL, double click on ClinLAN95 Installations. Place mouse cursor on the application having problem, right click once to access short-cut menu. Find the selection to Verify. Select Verify by clicking on it once with (left mouse button). Follow the instruction to verify this application, Select Yes to install application. After the verification is complete, you will need to restart your computer for it to take effect. If this does not work, call the Help Desk at 792-9700.