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“Information Technology Help Desk Tip of the Week”

The “Information Technology Help Desk Tip of the Week” is a weekly feature in The Catalyst and reflects the most common problems and questions reported to the Help Desk. Watch for new tips every week.

People still using ClinLAN3.11 can not read MS WORD, WP, EXCEL, ACCESS, etc., attachments from email sent by a ClinLAN 95 user. When sending a file to a user with a previous version, select “Save As” and choose an older version of the application (Word 6, Excel 4, or Access 2) as the file’s format when saving, then attach.