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Phone upgrades scheduled for Sept. 14

by Cindy Abole
Public Relations
MUSC Communications Call Center and University Communications has planned a multisystem upgrade that will affect the Audix voice mail and telephone switch for the campus temporarily on Sept. 14. 

The planned upgrade will shut down all Audix voice mail between 9 and 11:30 p.m. In addition, all phone service will be interrupted for 15 minutes beginning at 11 p.m. During this time, the MUSC's Medical Center's emergency "System Failure Phone” service will provide backup services for telephone usage. The system failure phones, designated as the black 8101 MS office phones, will operate using a “953” exchange. Refer to the distributed system failure directory that is listed below to find these temporary phone numbers available during this period. This directory listing is also affixed to each system failure telephone. 

Employees are encouraged to prepare for these upgrades by referring to the system failure phone service plan and update and reprogram their call forwarding status. Although Audix will be unable to take any messages during this down time, information saved to the system will not be lost. Any phones manually forwarded to Audix or any other extension will lose the forwarding feature. Please ensure coverage following the outage is made in your individual area. Users are asked to screen and delete any unnecessary Audix voice messages to help ensure a smooth transition back to full telephone service. After hours answering service clients shouuld contact Lori Solado at 792-3800 no later than Wednesday, Sept. 12 to ensure coverage for these clinical services.

Although these technical upgrades reflect specific hardware changes in the clinical services group, backup and alternative plans will already be in place to ensure a smooth transition. 

The telephone calling instructions can be found at the university communications Web site at <http://www.musc.edu/ccit/uc/#instr> or in the printed version of the MUSC telepphone directory. The directory can be obtained by I.I.T. through the MUSC Print Shop.

For more information about telephone services during this outage, call University Communications at 792-9980.

System Failure Phone Numbers
ACU.......................................................953-3615
Admissions............................................953-3616
Adult Holding........................................953-3640
Adult Pharmacy.....................................953-3643
Adult Radiology....................................953-3617
Angio Holding.......................................953-3618
Antepartum............................................953-3619
Bed Management...................................953-3620
Blood Bank............................................953-3621
Burn Unit................................................953-3622
Cath Lab 9th Floor.................................953-3623
CCU........................................................953-3624
Central Supply.......................................953-3625
CH 7A.....................................................953-3626
CH 7B......................................................953-3627
CH 7C.....................................................953-3628
CH 8 SCN...............................................953-3629
CH 8D.....................................................953-3630
CH NNICU.............................................953-3631
CH PICU.................................................953-3632
Communications Dept...........................953-3633
Communications Mgr............................953-3634
CTICU.....................................................953-3635
Dialysis...................................................953-3636
Emergency Registration.........................953-3637
Emergency Services...............................953-3639
Emergency Services Peds......................953-3638
Eye 4.........................................................953-3641
Fast Flow Lab.........................................953-3642
Frozen Section........................................953-3644
GCRC.......................................................953-3645
Hospital Administration.......................953-3646
Hospital Admin, Clinical.......................953-3647
HSC.........................................................953-3648
IOP Access Center..................................953-3684
IOP Adult Psyc.......................................953-3685
IOP CDAP Inpatient...............................953-3680
IOP General Adult..................................953-3679
IOP Geri/BICU Imp................................953-3681
IOP Partial Program................................953-3682
IOP Registration......................................953-3613
IOP Security.............................................953-3683
IOP Youth Inpatient................................953-3686
L&D..........................................................953-3649
Microbiology............................................953-3650
MICU.........................................................953-3651
MUH 5 East.............................................953-3678
MUH 6 SW..............................................953-3615
MUH 6 East...............................................953-3654
MUH 6 West...........................................953-3655
MUH 7 East..............................................953-3656
MUH 7 West...........................................953-3657
MUH 8 East..............................................953-3658
MUH 8 West...........................................953-3659
MUH 9 East.............................................953-3660
MUH 9 West..............................................953-3661
MUH 10 East...........................................953-3652
MUH 10 West...........................................953-3653
Nursery...................................................953-3662
OR............................................................953-3663
OT/Child Care.......................................953-3664
PACU......................................................953-3665
PCICU.....................................................953-3668
Pediatric Pharmacy................................953-3669
Peds Holding..........................................953-3687
Public Relations.......................................953-3670
Respiratory................................................953-3672
Security, Mgr..........................................953-3673
Security, NT Lobby.................................953-3674
Shortstay..................................................953-3675
Staffing Office.........................................953-3676
STN ICU..................................................953-3677