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Letters to Dr. Ray Greenberg, MUSC staff

Since becoming president, I (we) have received many letters commending our faculty and staff for outstanding patient care. These letters, or excerpts from letters, from patients and their families provide ample evidence of their high regard for our clinical services. I am pleased to share some of them with you, and recognize those who are providing skilled and compassionate care. 

Dear Dr. Greenberg:
I have been very impressed with the care I have received from Dr. Ross Rames in the urology department. Dr. Rames, his administration, and clinical staff have done a great job taking care of my needs in a compassionate and professional manner. My husband, also had a positive experience in January under the care of Dr. Nabil Bissada, also in the urology department. My husband was very impressed with the efficiency of the surgical procedure from beginning to end as well as the attentive nursing care he received.  We are very glad we chose MUSC for our health care needs.

Dear Ray:
On behalf of the South Carolina Aquarium, I want to express my deepest thanks to the Medical University of South Carolina for its extraordinary support of Community Appreciation Days 2002 on Jan. 19, 20, and 21.  More than 36,000 children and adults visited the Aquarium during the three-day event; a significant number of them belong to the Medical University community.

Dear Margaret Robertson:
Our son had surgery at MUSC.  I just know I will not find the time to sit down and write about all of the wonderful staff MUSC  has, so I am hoping that you will relay my message to those that touched our lives and our hearts. 

The staff is so wonderful it’s hard to describe how grateful we are for their empathy, compassionate caring attitudes, professional manner, general helpfulness and just they way they made us feel so very comfortable while we were there. 

There are so many people that we want to thank but cannot remember all of their names. Dr. Lambert, Dr. Judith Sconer (chief resident), Dr. Wallace (anesthesiologist) who came out three to four times during surgery to tell us where they were and how our son was doing, it was so kind of him. Thanks to Lynn Vogel (nurse anesthesiologist), Jeff, a nurse anesthesiologist student, Rev. Murdock, and Chenique Grant in PACU. We cannot say enough about all of the wonderful care these individuals gave our son and the way they comforted us during his stay. Everyone was fantastic and so nice! 

Dear Dr. Raymond Greenberg:
My wife underwent a resection of a brain tumor by Dr. Sumil Patel.  We both want to express to you and your staff our sincerest thanks for the excellent care she received.  Dr. Patel’s unique combination of skill and caring is a rare joy to the patient.  The nurses on the floor were very caring, responsive, and cheerful and made her short stay as enjoyable as a hospital can be. 

Dear Christine Strange:
I would like to thank you for your professionalism, attitude of excellence, and the quality services you provided me. We are fortunate to have a person of your caliber at the MUSC Department of Otolaryngology.

Dear Dr. Raymond Greenberg:
I wanted to take this opportunity to share with you my recent positive experience at MUSC's Alternative and Complementary Medicine Clinic. My husband has been seeing Gary Nestler for several years to treat his spinal arthritis condition. And for years I have heard from my husband how amazing it is that he is living with this condition without any medication. 

After dealing with my own physical problems, and the cycle of pills and their side effects, I decided to give acupuncture a try. Gary was not only interested in the problems that I had described to him but also about my big picture. What a novel approach—to deal with the whole person, inside and out.  I am new to all of this as of the past month, but the results are amazing enough that I wanted to tell you (and all of my friends and colleagues). I feel so much better.

I am so glad to know that MUSC is supportive of the alternative and complementary medicine clinic. 

Dear Dr. Raymond Greenberg:
I wish to commend the MUSC Medical Center and Hollings Cancer Center on the excellent patient care that I have received. My inpatient stay during my stem cell transplant was one of the shortest because of the excellent care of Dr. Deborah Frei-Lahr, my attending, and the superb nurses on 8 West (Laura Milligan, Laura Perdue, and Nancy Adams) who exceeded my expectations because of their extensive clinical knowledge and experience. I am convinced their keen observations and busy hands led to my good fortune and ultimate early discharge.  The support form the laboratory, radiology, pharmacy, and respiratory therapy has also been most impressive; these departments keep cancer patients and their caregivers well informed and are there with continuous assistance. I shall always be grateful to the team on 8 West who cared for my family and me.  I sincerely believe they do this day in and day out for all their patients in a respectful and concerned manner.

 I have the highest praises for the HCC Day Treatment Center. My visits to the HCC Day Treatment have enabled me to recover in my home with my family, receive “cutting edge” therapies, and appropriately access patient care resources in both an efficacious and economic manner. Dr. Frei-Lahr has again directed excellent physician care with the assistance of Dr. Asheesh Lal. My nursing care in Day Treatment has also been spectacular with Gwen Pinckney, who was my assigned nurse. 

Dear Drs. Raymond Greenberg and Richard DeChamplain:
As a patient of the Veterans Administration Hospital I was referred to the MUSC Dental College, Department of Oral Surgery for diagnosis and treatment of an agonizing and chronic facial pain possibly associated with TMJ.

As a result of Dr. Steven Evelhoch’s diagnosis and fitting of a stent I have had relief from the pain for several months, and now able to discontinue its use. I was most impressed with Dr. Evelhoch’s professional immediate and accurate diagnosis, along with fitting of a stent. In addition to his medical skills, it was readily apparent that he possesses an unusual doctor to patient relationship by his attention, politeness, consideration, and ability to put a patient at ease. This is no easy feat for the dental world with “we cowards.” Although my contacts were limited, it was obvious that the oral surgery personnel, technical and administrative, along with the doctors were truly eager to help when and where possible. In that area I would like to call your attention to name a few:  Mary Helzer, Lisa Sauls, and Jennifer Cleary.

Dear Dr. Greenberg:
I want you to know how pleased I was with the treatment I received during my stay at MUSC. Under Allen Johnson’s general supervision, I felt the care was superior in every respect. Equally impressive was the attitude of the staff–from the orderlies to the nurses, they were all cheerful, helpful, and indicated to me a high degree of morale. MUSC is an institution of which we can all be proud.

Dear Dr. Raymond Greenberg:
I am writing to praise the services of the office of complementary and alternative medicine at 30 Bee and now also within the new East Cooper Women’s Center. As a faculty nurse-midwife, I have long been aware of the public’s interest in alternative providers and I am pleased that the university is actively expanding these options for patients.

After developing a vexing health problem of my own, I accessed all of my traditional resources here at MUSC. Each provider is superb in their approach to my car and has an essential role in my recovery. However, based upon recommendations from more than a few, (including some MUSC employees), I arranged a consultation with Alternative and Complementary Medicine. Each member of the staff evaluates my response to treatment. I experienced the pain relief that acupuncture and neuromuscular massage can deliver. The reception staff is warm and welcoming and readily schedules appointment to my needs. I can highly recommend it to my own patients without hesitation.

Dear Dr. Greenberg:
This is to express our appreciation for the superb care given my wife by Dr. William Spencer and his fine staff of Donna Killip, Tom Hennessee, Mary Washington and Arcina Suber. We are fortunate to have a world class professional like Dr. Spencer and his fine staff available to us.