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AREA award winners recognized for caring Each quarter, Ambulatory Care Services recognizes employees who demonstrate the organ-ization’s values of accountability, respect, excellence, and adaptability (AREA).  Staff members who have received an “Applause for Caring” card during the quarter are automatically eligible for the AREA Award. First quarter AREA Award recipients are: Sue Cammer, administrative assistant, Ambulatory Care Services; Kathy Hood, anaplastologist, Maxillofacial and Prosthodontics; Shannon Ravenel, business operations manager, Ambulatory Care Services; and Marian Taylor, M.D., Rheumatology Clinic. Sue Cammer was nominated by a clinical educator because of her excellent customer service skills and diligence in handling each and every task. Cammer has been a key part of the success of the new Ambulatory Care rewards/recognition process.  She has taken on this task the way she does all others-with grace and enthusiasm-and has done it extremely well. Kathy Hood was nominated by a manager, a coordinator, and a patient for her constant willingness to help her patients. Hood treats her patients with dignity and respect and even takes time to check on housing, hotels, food, and all necessary accommodations for her patients. She shows tenderness, kindness, and genuine sincerity for her patients. Shannon Ravenel was nominated by the regional scheduling coordinator, patient representative, and training coordinator, because she exemplifies the values of accountability, respect, excellence, and adaptability.  Ravenel “promotes teamwork and excellence in her areas and constantly acknowledges the great jobs performed by her staff. All staff, regardless of their title, receive the utmost respect and helpfulness from Shannon. She serves as an ideal role model for all of us fortunate enough to work with her and remains calm and collected during any stressful situation. A better role model could not be found.” Marian Taylor, M.D., was nominated by the clinical care coordinator for the kindness and consideration she showed when dealing with a difficult situation with a patient.  Shortly after her appointment at MUSC, one of Taylor's patients was in a fatal accident. Taylor stayed up all night trying to track down the patient’s husband, who was on active duty, and had to break the tragic news. “This is not the first time this angel of mercy has been there for another human being in need.  Thank heaven for her,” said a co-worker. The Ambulatory Care Prize Patrol surprised each of these individuals in his/her practice setting. Each recipient received an AREA Award lapel pin, a framed certificate, a “Be My Guest” dining card in the amount of $50 and a cake to share with his/her coworkers.