Ambulatory Care Services
Quarterly AREA Award winners recognized
Each quarter, Ambulatory Care Services (ACS) recognizes outstanding employees who demonstrate the organization’s values of accountability, respect, excellence and adaptability (AREA).Staff members who received an Applause for Caring card or were applauded on the Patient Satisfaction Survey during the quarter are automatically eligible for the AREA Award.
Second-quarter 2004 AREA Award recipients are: Lance H. Johnson, information resource coordinator, Ambulatory Care; Ross B. Pollack, M.D., Dermatology; and Robert P. Turner, M.D., Pediatric Neurology.
Lance
H. Johnson, third from right, celebrates with co-workers in Information
Systems.
- Johnson was nominated by four employees. Some of the comments from the nominations included: “He always has a positive attitude and a willingness to assist staff. He has faced many difficult moves/reorganizations of clinics and is recognized by staff for his responsiveness and calm approach to stressful situations.” Another employee said, “He has an amazing dedication and commitment to staff of ambulatory care. He consistently devotes 100 percent. He is kind, patient, supportive, responsive and calm in the most difficult circumstances, staying until the job is complete. We could not do our jobs without him.”
Dr.
Robert Turner, standing second from right, shares his cake with co-workers
in Pediatric Neurology. Also pictured are Dave Neff, administrator for
ACS, Bruce Quinlan, CEO of UMA, and Dr. Kate Menard, chief medical officer
of UMA.
- Turner was nominated by four patients. Excerpts from his nominations include: “We actually enjoy coming to see Dr. Turner because of his professional and friendly bedside manner. His commitment to excellence is the standard to which his students and understudies are called as well, and it shows. He has always treated us like people first, then as patients, always acknowledging my child as a human being, not a task to be completed. I feel that I could tell him anything or suggest anything and that my thoughts and opinions are valued as a mother who wants the best for her child. The drive is long and requires much planning, with four children. It definitely affects our lives, but Dr. Turner is worth the inconvenience.” Another patient wrote, “We feel that Dr. Turner and his nurse have given our daughter the best treatment for her condition with caring and professionalism. They go above and beyond what is necessary for her to receive the very best care. We would highly recommend these people to anyone who is in search of high-quality health care.”
Dr.
Ross Pollack displays his quarterly award with his colleagues in Dermatology.
- Pollack was nominated by a patient who wrote about the outstanding care delivered by Pollack and other staff members in the dermatology clinic. The patient described how Pollack delivered holistic patient care, taking the time to address the personal concerns she was experiencing as well as her medical concerns. The patient concluded her letter by stating, “Thanks for allowing me a platform to express my gratitude and appreciation for the staff on the 10th floor of the Rutledge Tower’s Dermatology Department. I’ll never forget what they have done for me for as long as I am on this earth. That staff is the epitome of what the Applause Award is and what the Ambulatory Care Services C.A.R.E.S. Pro-gram stands for.”
Friday, Sept. 10, 2004
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