CurrentsTo Medical Center Employees: 29% Strongly Agree; 64% Agree; 5% Mixed Feelings, 1% Disagree;
1 % Strongly Disagree I am encouraged by the
direction the Medical Center is headed. I receive
praise/recognition for doing a good job. Overall, I am a
satisfied employee. I have the materials,
equipment, and supplies needed to provide quality service. I receive sufficient
feedback on my performance. I feel proud to tell
people where I work. My performance
evaluation (EPMS) was on time. My department holds
scheduled staff meetings. My manager/supervisor
has rounded on me. I recommend working at
MUSC to others. Flu vaccine, recovery toolkit distributedColleen Corish, Oncology and Medical Surgical Services clinical director, recognized Rev. George Rossi, clinical staff chaplain, Pastoral Care Services, for his assistance to a patient and staff on 10West. Corish read a note written by 10W staff instructor Rhonda Flynn regarding Rossi’s help following the death of a long-term patient in their care.“This was a difficult trial for the unit staff to lose a 10-year patient of ours,” wrote Flynn “Rev. Rossi was very helpful and spent a lot of time with us. He was genuinely concerned about us and was an important person in this patient’s stays during these past few years. He attended the funeral of the patient and gave a very special message. Upon his return, he met with us and shared some special details from the service which helped us all. I am grateful for our chaplain services...We are very thankful to share Rev. Rossi’s compassion and concern for us caretakers who often need him.” HIS awards Sue Pletcher, director of Health Information and Patient Access Services, announced that for the third year in a row, MUSC Medical Center was named among the top 200 coding hospitals in the country. MUSC was selected among 283 major teaching facilities in four total categories: major, minor, urban and rural teaching hospitals. Additionally, the Health Information Services (HIS) Department was recognized for the first time as a finalist in the Advance for Health Information Professionals Magazine’s National Health Information Management Team of the Year contest. MUSC was recognized among 40-50 national hospitals in this competition. Pletcher thanked Pensola Hazel, HIS quality improvement and training coordinator, for organizing information and submitting the team’s application. Pletcher recognized HIS managers and staff for their hard work and dedication through many years of change and transition to today’s efficient, paperless scanning methods. Flu excellence Linda Formby, Infection Control manager, reminded managers of the current flu vaccination program at Infection Control and Employee Health Services. Formby outlined Infection Control’s 2006 goals for distributing this year’s influenza vaccine, which is proven to be safe and effective, reduces morbidity and mortality (Every year, about 36,000 Americans die from the flu and its complications); reduces risk for nosocomial influenza, protects health care staff, and decreases staff absenteeism. Influenza vaccine for health care staff is now a 2007 JCAHO standard. Staff are encouraged to receive the vaccine and those who do not must sign a declination statement. The Medical Center is hoping to achieve a goal of reaching 62 percent or 3,318 employees. As of Nov. 6, 28.2 percent of hospital employees received their flu shots. Managers can check the hospital’s vaccine manager’s report located on the Human Resources Web page to evaluate staff compliance. The vaccination schedule for MUSC, MUHA, UMA, Crothall, Sodexho Employees is Tuesday, Nov. 14, 7 to 9 a.m., Room 107, Education Center/Library; 2 to 4 p.m., Room 118, Education Center/Library and Thursday, Nov. 16, 7 to 9 a.m., Room 107, Education Center/Library and 2 to 4 p.m., Room 121, Education Center/Library. Employees may also receive a flu vaccine at the Employee Health Services’ office, 57 Bee Street, Monday through Friday, 7 a.m. to 4 p.m. No appointment is necessary, but employees must bring their MUSC ID badge. The whooping cough (pertussis) Tdap vaccine is also being offered to helath care workers who have direct patient contact. With pertussion on the increase inthe general population, more adults and children may be at risk. Infants especially are at a greater risk. Currently Infection Control and Employee Health has administered 550 doses. The vaccine is on back order until December. Electrical disruption drill Al Nesmith, director of Medical Center Safety, announced an upcoming disaster drill focused on the hospital’s response to an electrical utility disruption. Recently, the Medical Center experienced an inadvertent electrical power disruption which created issues for the hospital, thus providing management and safety leaders with opportunities for improvement. The drill’s purpose will be to test a clinical unit’s preparedness and response to an electrical (utility) disruption and apply appropriate corrective actions and solutions for emergency response. During the drill, the main hospital will experience an electrical interruption for at least 15 minutes. At that time, each hospital unit will be on emergency power while drill coordinator participants evaluate hospital areas using an electrical outage checklist to answer specific questions and needs. To prepare for the drill, specific logistics for this scenario was addressed. Engineering Services will monitor elevators to ensure patient/staff safety throughout the drill period. In addition, hospital management has arranged that no patients transports will occur between the ED, OR or unit areas. Finally, managers are reminded to alert employees to save any documents on their computer prior to the drill. According to Nesmith, the drill will involve the coordination of more than a dozen departments and groups collecting data and providing assessments. Education roll-out update Laurie Zone-Smith, Clinical Services administration manager, reviewed the group’s progress from their last two meetings, Oct. 19 and Nov. 2. She reviewed details about the upcoming CHO Counting Menus, which will be distributed to patients with diabetes on Dec. 1. She also reported on progress with other projects including the Inpatient Self-Management of Insulin Pump Therapy Agreement, Influenza Immunization Reminder and the new Mayday Critique Forms. Other items addressed included Central Line Trays, C-25 Time Out policies, JCAHO Medical Record Review Plan and details with the upcoming Infusion Pump Evaluation Day. The next meeting is scheduled Nov. 16, Rm. 628, CSB. For information, visit http://www.musc.edu/clined/Ed%20Roll-Out/minutes.htm. Service Recovery Team toolkits Carol Younker, Medical Center Risk Management, distributed Service Recovery Team toolkits (composed of mugs, gift shop and cafeteria coupons and other incentive items) to managers. Younker announced the final MUSC Excellence/Service Recovery Team training for main campus employees will occur Dec.11-15. Following training, the Service Recovery Team will have completed a total of 60, one-hour sessions covering weekends and all work shifts. Plans for training Phase 2 outlying service areas are being planned. Service Recovery Team training focuses on the LEAD philosophy using key words: Listen, Empathize, Apologize and Deliver alternatives/resolutions to resolve deficiencies in service. Training empowers all employees to resolve situations by practicing all four steps to assist patients. The committee further identified problem areas: lengthy waits/delays, cancelled appointments/procedures; staff fails to demonstrate MUSC values and environmental issues. The group has distributed and acted upon Service Recovery Action Reports. Staff who practice service recovery believe their actions help to turn situations around within their workplace. Managers are responsible for communicating guidelines with staff relating to the Service Recovery Toolkits. Toolkits should be placed in an accessible, safe area for staff to use. Younker stressed that about 95 to 98 percent of all service recovery situations can be handled by words alone. Every service recovery situation counts and should be documented using a Service Recovery Action Report Form. Finally, she stressed the need to incorporate the LEAD philosophy in discussions and during rounding time with staff. Monitoring of Service Recovery efforts will be conducted using a review of the action report forms and Employee Perspective Survey’s Press Ganey question relating to staff responsiveness to complaints and concerns. Announcements
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