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MUHA offers training sessions for employees

The Medical Center Hospital Authority Human Resources office will offer the following training sessions to MUHA employees.
 
To view the session schedule online, logon to http://mcintranet.musc.edu/hr/training/HRTRAINING2006.pdf.
 
To sign up for one of the following courses register online through Computerized Annual Tracking and Training System (CATTS) at http://www.educode.com/musc/.
 
For information, e-mail Eric Frisch, employee relations/training manager at frische@musc.edu. To access the homepage for the MUHA Human Reosurces, visit http://mcintranet.musc.edu/hr.

Management Orientation
  • 8:30 a.m. - 4 p.m., April 26 and 8:15 a.m. - 3:30 p.m., April 27. Room 220 Clinical Sciences Building.
  • 8:30 a.m. - 4 p.m., July 20 and 8:15 a.m. - 3:30 p.m., July 21. 2 West Classroom.
  • 8:30 a.m. - 4 p.m., Oct. 12 and 8:15 - 3:30 p.m., Oct. 14. 2 West Classroom.
 
MUHA is committed to providing supervisors, managers, directors and administrators with information and tools to assist in their role with the authority. Topics covered in the program include human resources, compliance, safety and security, payroll, performance improvement, support services, hospital service coordinators, and interpretive services. To reserve a seat, e-mail mckelvey@musc.edu.

Business Managers Meeting
  • 10 - 11 a.m., April 20, June 15, Aug. 17 and Nov. 16. All meetings are held at 2 West Amphitheater.
 
The meetings are designed for business managers, timekeepers, and administrative staff and include but are not limited to employment, compensation, employee relations, records management and benefits. No reservation required.

Family Medical Leave Act (FMLA) for Medical Center Employees
  • 9 - 11 a.m., March 14. Room 628 Clinical Science Building.
  • 1 - 3 p.m., Nov. 1. 2 W Classroom.
 
How does an employee qualify for protection under the FMLA? What are the obligations of managers, supervisors and employees? Answers to these questions and other details will be discussed during this half-day session. For questions, e-mail Sheila Griner at griners@musc.edu or call 792-0857.

Hiring the Right Person
  • 10 a.m. - noon, April 3. 2 West Classroom.
  • 1 - 3 p.m., Oct. 10. 2 West Classroom.
 
This seminar reviews applicable labor and hiring laws, interview techniques and record keeping. At the end of the session, attendees will be equipped to prepare for an interview and handle employment selection decisions. Hiring the Right Person is designed for anyone responsible for the selection of new employees in the organization. For questions, e-mail brigmanm@musc.edu or call 792-0856.

Employee Performance Management System (EPMS)
  • 10 a.m. to noon, May 3 and Sept. 28. 2 West Classroom.
 
A general overview of MUHA Performance Management processes including the development and use of the position description/evaluation document during the planning and annual review periods. Also discussed will be how to respond to unacceptable work performance and the implementation of the work improvement process. For questions, e-mail frische@musc.edu or call 792-7908.

Plan for Your Future (Retiring from MUHA and the South Carolina Retirement System)
  • 8:30 - 9:30 a.m. or noon - 1 p.m., March 14. Room 419 Clinical Sciences Building
  • 8:30 - 9:30 a.m. or noon - 1 p.m., Sept. 14. Room 419 Clinical Sciences Building.
 
Topics discussed include planning for retirement and budget preparation in order to estimate how much money is needed to secure a comfortable future at retirement and beyond. For questions, e-mail stimpso@musc.edu or call 792-9320.

Basic Finance and Financial Planning
  • 8:30 - 9:30 a.m. or noon - 1 p.m., June 7. Room 419 Clinical Sciences Building.
  • 8:30 - 9:30 a.m. or noon - 1 p.m. Dec. 8, Room 419 Clinical Sciences Building.
 
The seminar includes a discussion on cash reserves, consumer debt and insurance protection and how to plan for a long term goal such as retirement, running an analysis and viable solutions to shortfalls. For questions, e-mail stimpso@musc.edu or call 792-9320.

Your Lifestyle and Stress
  • Noon - 2 p.m., June 12. 2 W Classroom.
 
The focus is on six major areas of a person’s life which can affect one’s stress level (relationships, living environment, health, mind and spirit, finances and work). Participants will complete a lifestyle assessment to identify which areas of their lives are contributing to their stress level. For questions, e-mail bowersj@musc.edu or call 792-9320.

Benefits Fair
  • 9 a.m. - 4 p.m., Oct. 19. Location to be determined.
 
Offered annually, the fair offers employees the opportunity to meet and talk directly to representatives from the various retirement and benefit programs. No reservation required.

Diversity in the Workplace
  • 9 - 10:30 a.m., March 23, July 13 or Nov. 9. 2 West Classroom.
 
This workshop deals with the topics of communication, harassment, and cultural competency in the work place. Harassment takes advantage of various real time scenarios about the dangers of illegal discrimination and harassment due to race, ethnicity, gender, religion and retaliation. For questions, e-mail vanderm@musc.edu or call 792-1282.

The Disciplinary Policy
  • 1 - 3 p.m., April 25 or Oct. 18. 2 West Classroom.
 
This program is designed to review the MUHA Disciplinary policy including proper progressive disciplinary actions, relevant policies and practices, necessary documentation, appropriate actions, and the MUHA grievance process. For questions, e-mail frische@musc.edu or call 792-7908.

First Impressions Training Schedule

To access the training schedule online, visit http://mcintranet.musc.edu/hr/training/2006WINTERFI.pdf.
 
Participants of the First Impressions Training classes are required to register through CATTS. Night sessions that do not have at least 25 employees enrolled two weeks prior to the session will be canceled. If it becomes necessary to cancel a session, individuals enrolled in the session will be notified by e-mail. Be sure your e-mail address is current in your CATTS profile.

Team
“Coming together is a beginning. Keeping together is progress. Working together is success.” These words of John C. Maxwell describe both the importance and the benefits of teamwork. In this session, you will participate in a series of exercises designed to teach specific team skills. In addition to leaning about team leadership traits, you will also learn to identify the different types of teams, and what makes them excel…as well as what to do when they bog down.

Customer Service I
In this introductory seminar, you will learn why exceptional customer service is so important in today’s competitive environment. You will discuss five key service attributes that all customers, internal and external, want and need.

Dealing with the Difficult Customers
This session begins with participants “painting” MUSC Medical Center’s customers…who are they and how would you describe them? You will then discuss the three colliding worlds of service and the importance of perceptions and first impressions in providing exceptional customer service. You will learn the four critical steps in any service interaction and how to optimize them with your customers.

Communication
In this seminar participants will learn a range of conflict management strategies and how to utilize each one.

Friday, Feb. 17, 2006
Catalyst Online is published weekly, updated as needed and improved from time to time by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, catalyst@musc.edu. Editorial copy can be submitted to Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to catalyst@musc.edu. To place an ad in The Catalyst hardcopy, call Community Press at 849-1778, ext. 201.