Employees receive quarterly AREA
awards
Each
quarter, Ambulatory Care Services recognizes outstanding employees
who demonstrate the organization’s values of accountability, respect,
excellence and adaptability (AREA). Staff members who have received an
Applause for Caring card during the quarter are automatically eligible
for the AREA Award. First quarter AREA Award recipients are: Lisa V. Comp, Point of Services Collections supervisor; Lisa A. Jackson, Hollings Cancer Center financial counselor, ; Sharon D. Mazyck, Clinic Business Operations manager; and Ted A. Meyer, M.D., Ph.D., Otolaryngology.
Lisa Comp receives
her certificate after recognition as a quarterly award winner.Comp was nominated by two employees. Her nominations stated in part: “Lisa continues to amaze us with her reports and creativity. She has done an excellent job with the UMA collections reports, waiver report, precertification database, and many others. She always has a positive attitude and an incredible work ethic. In many ways, we could not accomplish the things we do without her dedication, commitment and skill. She is a tremendous asset to our department and UMA.”
Lisa Jackson,
holding certificate, was nominated by a patient, a patient's mother and
an employee for the award.Jackson was nominated by a patient, a patient’s mother and an employee. “She is very professional and kind towards me. She is very compassionate and has gone the extra mile. She has a great personality and is a joy to be around. Lisa has met our emotional and financial needs. She goes beyond the job description not once but at each visit. She has remained positive throughout this ordeal of paperwork. She is truly an asset to the staff at MUSC and should be recognized for the outstanding contribution to the well being of her patients.”
Sharon Mazyck,
center, is surrounded by coworkers when presented with her framed
certificate.Mazyck was nominated by two employees. Her nominations included the following: “Sharon continues to exceed our department’s expectations in the way of customer service. She, and her incredible team, have implemented many initiatives with regard to improving Press Ganey scores and overall patient satisfaction. She worked to get all staff “meeting and greeting” patients at the registration desk. She has been intensely involved with the service excellence proposal and she has personally begun a week-long orientation for her new employees that gets them involved with scheduling, central registration, central precertification, clinical staff and leadership. She has faced many unique challenges during the past few months in her new role and continues to do an outstanding job.”
Dr. Ted Meyer
receives his framed certificate after being nominated by a patient's
daughter. Meyer was nominated by a patient’s daughter. The nomination read in part: “Recently my father who lives in Michigan was diagnosed with an acoustic neuroma. His family practice physician set him up with a specialist appointment at the University of Michigan several weeks out and told him he knew very little about the condition and in the mean time to look on the Internet for information. The Internet proved frightening and confusing, so because I work at MUSC, I called the ENT office to ask what types of treatments were offered at MUSC. Within hours I received an e-mail from Dr. Meyer with his phone number asking me to call him. He took the time to explain the condition and all possible treatment options with me, which when relayed to my father put his mind a little more at ease. That's hard to do when dealing with brain surgery. In fact, we were so impressed with Dr. Meyer and his staff that my father decided to have the surgery at MUSC. The surgery and follow-up went extremely well, and my father continues to be so impressed with Dr. Meyer and his staff that he will continue to schedule his follow-up appointments at MUSC.”
The Ambulatory Care Prize Patrol surprised each individual in his/her practice setting. Each recipient received an AREA Award lapel pin, a framed certificate, a $50 gift card and a cake to share with coworkers.
Friday, July 28, 2006
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