Fall 1997 Training Schedule: Part I

Department of Human Resources Management

Access÷Introduction

You will learn how to start and end an Access session; database definitions; create databases with tables, queries, forms and reports; use a database with forms and data sheets; design a query, form, report or mailing labels; and use macros to automate simple tasks. Prerequisite: Knowledge of computer operations and Windows experience. Dates and times to be announced.

Access÷Intermediate

This course will help you design a multi-table business database with custom data management screens and reports. It covers intermediate database design concepts; database security/user access control; indexing; table properties; developing advanced select and crosstab queries; parameter queries; using listboxes, buttons, radio buttons and checkboxes on forms; calculating fields in forms and reports; form design using macros; and designing sophisticated reports. Prerequisite: Access÷Introduction Dates and times to be announced.

Accounting Distribution Key

Do you perform any of the following tasks: prepare Procurement documents (RQâs, DOâs), travel reimbursement forms, IITâs or Payroll forms; review financial reports or available funds; do document inquiries? If so, you need to attend this seminar on the new accounting distributions to be used for Fiscal Year 1998 documents. This seminar will last two hours and you will be provided with a comprehensive reference manual. Dates and times to be announced.

Basic CPT-4 Coding

Instructor: C. Lewis

CPT-4 is a coding system used in every physicianâs office and ambulatory care setting. This beginnerâs class will introduce you to the CPT-4 coding book and coding guidelines. You will learn how to correctly apply the CPT-4 codes from each coding section to each patientâs record. These classes meet on Mondays and Wednesdays for two and a half weeks (five sessions). (You must attend all five classes.) If your office has a CPT book that you can borrow for this class, please bring it with you. Prerequisite: Medical Terminology I or equivalent knowledge Oct 20 through Nov 3, 4:30 - 5:30 p.m., College of Nursing, room 108

Basic ICD-9-CM Coding

Instructor: C. Lewis

This course provides an introduction to the basic principles and guidelines for assigning diagnostic and inpatient procedure codes with ICD-9-CM. If your office has an ICD-9-CM book that you can borrow, please bring it with you. (This class meets Mondays and Wednesdays for 6 weeks.) Prerequisite: Medical Terminology I and II or equivalent knowledge Sept 8 through Oct. 15, 4:30 - 5:30 p.m., College of Nursing, room 108

Career and Personal Development in the New Millennium

Instructor: D. Jessey

Donât leave change to chance. This program shows that career development and personal change is an inside-out process. You will gain an understanding of the new work contract and the knowledge, skills and tools to empower yourself. You will learn how to take control of employability, understand the ãnew rulesä of work, embrace change and reduce stress, unleash unused talents and abilities, and become a lifetime learner. Oct 7, 9 a.m. - 4:30 p.m., Admin/Library, room 100

Communicating with the Public

Instructor: L. Shilling

Are you responsible for giving talks or writing materials for the public? Do patients and other lay people understand you and remember what you say? This two part, two half-day workshop is designed for health professionals, health educators, and others who speak or write about health care. You will learn to speak understandably and persuasively, assess the reading level and human interest of materials you write, prepare a clear set of instructions, and use principles of clear communication in preparing speeches and written materials. (You must attend both days.) Sept. 4 and 16, 8:30 a.m. - 12:30 p.m., Harper Student Center, room 439

Communication in the Workplace

Instructor: F. Muscarella

Communication is not just what you say but how you say it and the body language you use. This workshop focuses on: verbal vs. nonverbal communication; the use of ãIä and ãyouä statements; reflective listening; communication styles; and more. Sept. 24, 8:30 a.m. - 4 p.m., Admin/Library, room 100

Community CPR

This six and a half hour course teaches recognizing and caring for breathing and cardiac emergencies in adults, infants and children. Course materials include a manual for each participant and hands-on skill practice. Upon successful completion of the course, participants are eligible for the American Red Cross Community CPR certificate. Dates and times to be announced.

Conflict Resolution in the Workplace

Instructor: K. Shuler

This program uses active learning techniques and experiential simulations to teach you how to manage workplace conflicts. Learn to improve your important relations at work by understanding everyoneâs unique conflict style. Sept. 30, 8:30 a.m. - 4 p.m., Admin/Library, room 100

Dealing with the Aggressive Customer

Instructor: F. Muscarella

When aggressive customers run into obstacles, they tend to deal with these obstacles excessively and forcefully. They need to be in control and want to win. They come out charging and their demeanor expresses ãattack.ä This seminar will focus on various signals of aggression; irrational behaviors; escalating emotions; verbal interventions; physical/personal safety techniques; and trauma tips. Casual dress is recommended. Oct.16, 8:30 a.m. - noon, Harborview Office Tower, room 103

Diversity and the New Health Care Workforce

Instructors: J. Jones and A. Kilpatrick

As the health care industry moves through major changes, like health care reform and total quality management, and with more changes on the horizon, diversity becomes an important workplace issue. This seminar discusses the issues and opportunities facing professionals in this era of cultural, ethnic, racial and gender diversity, and suggests a framework of values for the practice of cultural diversity. Nov. 4, 9 a.m. - noon, Admin/Library, room 100

Documentation: Record Keeping, Minutes and Notes

Instructor: T. Waldrep

This class focuses on the process of taking accurate minutes and notes of committee or departmental meetings. Often minutes and notes become legal documents; therefore, their accuracy and completeness are essential. Learn how to focus, synthesize, internalize and summarize information from such meetings, and then report it in a concise, clear, organized format. Oct. 22, 9 - 11 a.m., Admin/Library, room 100

Employee/Employer Relations: Progressive Discipline, the Grievance Process and Conflict Resolution

Instructor: J. Jones

Problem employees destroy staff morale, decrease productivity and drain your time and energy. This seminar explores discipline as an effective and positive management tool, using conflict resolution to improve communication and discussing why grievances are good for an organization. Oct 23, 9 a.m. - noon, Harborview Office Tower, room 103

Employment Law for Managers

Instructor: C. Ervin

Increasing your knowledge of employment and labor laws will help you to create a better working environment for employees and reduce your legal risks. This two-part seminar focuses on current issues in employment law and goes beyond a mere recitation of laws. It provides you with information for making sound employment decisions. You must attend both days. Oct. 29 and 31, 8:30 a.m. - noon, Strom Thurmond, room 125

Essential Skills for Support Staff

Instructor: J. Rodriguez

In this two-part course, you will learn to master some of the necessary skills needed to survive in todayâs fast paced office environment. You will learn to master the 5 Câs of effective assertive communication, overcome common barriers to clear communication, identify personality differences, and review basic English rules and grammar. You will also learn to handle time, priorities and commitments skillfully, apply eight steps to resolve workplace conflicts, try to understand your stress, review ways to encourage teamwork and professionalism, and manage your career for growth and satisfaction. You must attend both days. Oct. 1 and Nov. 5, 8:30 a.m. - 4 p.m., Admin/Library, room 107

Excel 5.0 for Windows÷Introduction

Instructor: C. Morris

This class opens with a brief overview of menus and the help feature. You then learn how to create and enter data into a simple worksheet, create formulas that automatically add numbers and put finishing touches on worksheets using bold and font changes. Finally, youâll learn how to preview and print a worksheet. Prerequisite: Knowledge of computer operations and Windows experience. Sept. 3, 8:30 a.m. - 10:30 a.m., Harborview Office Tower, room 102-C Sept. 9, 8:30 a.m. - 10:30 a.m. (Please choose one class.) Sept. 11, 1 p.m. - 3 p.m.; Sept. 17, 1 - 3 p.m.; Sept. 23, 8:30 - 10:30 a.m.; Sept. 25, 1 - 3 p.m.

Excel 5.0 for Windows÷Intermediate

Instructor: C. Morris

In this course, you will learn how to use the Function Wizard and macros which allow you to simplify many common spreadsheet tasks. You will also learn to use workbooks, list management and the Chart Wizard. Prerequisite: Introduction to Excel 5.0 for Windows Sept. 4, 1 - 4 p.m., Harborview office Tower, room 102-C. Please choose one class. Sept. 10, 1- 4 p.m.; Sept. 16, 8:30 - 11:30 a.m.; Sept. 18, 8:30 - 11:30 a.m.; Sept. 24, 1 - 4 p.m.; Sept. 30, 8:30 - 11:30 a.m.

Family and Medical Leave Act

Instructor: J. Brandenburg

Who is protected by this federal law? How does an employee qualify for protection under the act? What are the obligations of managers/supervisors and employees? Does leave granted under FMLA run concurrently with existing leave programs such as sick/annual/holiday leave, workersâ compensation, etc.? The answers to these questions and other ãtrickyä details about FMLA will be discussed during this session. All classes are held at Harborview Office Tower, room 103. Sept 10, 9 - 11:30 a.m.; Oct 16, 1:30 - 4 p.m.; Nov 13, 9 - 11:30 a.m.

The Fundamentals of Hiring Non-Traditional Employees

Instructor: Human Resources

This workshop will provide you with examples of the proper procedures to establish temporary grant positions; how to hire and pay non- FTE employees through added source procedures; how to properly use the dual employment policy; and how to access and maintain temporary pool staff. All classes are held at Harborview Office Tower, room 103. Oct. 1, 9 a.m. - noon; Nov. 6, 1 - 4 p.m.

A Guide for Determining Allowable Costs to Sponsored Agreements

All MUSC personnel having responsibility for purchasing goods and services under sponsored agreements must be knowledgeable of costs which may be appropriately charged to the agreements. The purpose of this two hour class is to increase your awareness in determining costs of work performed by MUSC personnel under sponsored agreements and related cost sharing/matching projects (centers). Dates and times to be announced.

How to Deal with Difficult People

Instructor: F. Muscarella

Working with self-centered and difficult people can be infuriating and potentially damaging. Identifying challenging personalities is only half the task. This workshop will focus on how to handle difficult people and decrease their negative impact on your job. Specifically, you will learn: who these difficult people are; why they are difficult; working through emotional changes triggered by this individual; and ways to avoid getting stuck in the responsibility trap. Sept. 11, 8:30 a.m. - noon, Harborview Office Tower, room 103

How to Interview and Hire the Right People

Instructors: R. Porter-Wolf and S. Carullo

This program presents a practical system for hiring the right person every time. Youâll learn every step, from developing a job description to advertising it, evaluating resumes and negotiating the employment agreement. When you use this information, youâll dramatically increase your chances of finding÷and keeping÷ high performance people who fit into your department and organization. Nov. 5, 9 a.m. - noon, Harborview Office Tower, room 103

How to Make Conflict Work for You

Instructor: F. Muscarella

This seminar focuses on expressing feelings of frustration, disappointment and anger without hurting (physically or emotionally) people in the process. Learn that expressing strong feeling is healthy and that getting your feelings out, in assertive ways, is a big step toward working out conflict with others or within yourself. You will learn: the difference between assertive, non-assertive and aggressive behavior; barriers to expressing your emotions; components of assertive behavior; and three steps to handle your anger. Oct. 22, 8:30 a.m. - noon, Harborview Office Tower, room 103

How to Stay Calm and Productive Under Pressure

Instructor: F. Muscarella

Negative emotions can create havoc in our lives. Understanding the circular process of an emotion is very important to our well-being. This workshop will focus on: skills to help you fight the feelings of being overwhelmed; learning to handle crises without losing your cool; using controlled anger when appropriate and effective; ways to overcome your resistance to changing unproductive habits; ways to respond to other peopleâs emotional outbursts; and helpful hints for those who have difficulty expressing their emotions. Dec. 3, 8:30 a.m. - noon, Admin/Library, room 100

Humor in the Workplace

Instructor: L. Shilling

Laughter has been called the bullet proof vest that protects against the ravages of negative emotions. An atmosphere of fun can improve morale and increase creativity and productivity. Through the use of small group exercises and discussion, this workshop will help participants identify the benefits of play and humor, develop plans for improving their work environment, and enjoy their work more. Oct. 29, 8:30 a.m. - 12:30 p.m., Admin/Library, room 100.