Fall 1997 Training Schedule

Department of Human Resources Management

Access÷Introduction

You will learn how to start and end an Access session; database definitions; create databases with tables, queries, forms and reports; use a database with forms and data sheets; design a query, form, report or mailing labels; and use macros to automate simple tasks. Prerequisite: Knowledge of computer operations and Windows experience. Dates and times to be announced.

Access÷Intermediate

This course will help you design a multi-table business database with custom data management screens and reports. It covers intermediate database design concepts; database security/user access control; indexing; table properties; developing advanced select and crosstab queries; parameter queries; using listboxes, buttons, radio buttons and checkboxes on forms; calculating fields in forms and reports; form design using macros; and designing sophisticated reports. Prerequisite: Access÷Introduction Dates and times to be announced.

Accounting Distribution Key

Do you perform any of the following tasks: prepare Procurement documents (RQâs, DOâs), travel reimbursement forms, IITâs or Payroll forms; review financial reports or available funds; do document inquiries? If so, you need to attend this seminar on the new accounting distributions to be used for Fiscal Year 1998 documents. This seminar will last two hours and you will be provided with a comprehensive reference manual. Dates and times to be announced.

Basic CPT-4 Coding

Instructor: C. Lewis

CPT-4 is a coding system used in every physicianâs office and ambulatory care setting. This beginnerâs class will introduce you to the CPT-4 coding book and coding guidelines. You will learn how to correctly apply the CPT-4 codes from each coding section to each patientâs record. These classes meet on Mondays and Wednesdays for two and a half weeks (five sessions). (You must attend all five classes.) If your office has a CPT book that you can borrow for this class, please bring it with you. Prerequisite: Medical Terminology I or equivalent knowledge Oct 20 through Nov 3, 4:30 - 5:30 p.m., College of Nursing, room 108

Basic ICD-9-CM Coding

Instructor: C. Lewis

This course provides an introduction to the basic principles and guidelines for assigning diagnostic and inpatient procedure codes with ICD-9-CM. If your office has an ICD-9-CM book that you can borrow, please bring it with you. (This class meets Mondays and Wednesdays for 6 weeks.) Prerequisite: Medical Terminology I and II or equivalent knowledge Sept 8 through Oct. 15, 4:30 - 5:30 p.m., College of Nursing, room 108

Career and Personal Development in the New Millennium

Instructor: D. Jessey

Donât leave change to chance. This program shows that career development and personal change is an inside-out process. You will gain an understanding of the new work contract and the knowledge, skills and tools to empower yourself. You will learn how to take control of employability, understand the ãnew rulesä of work, embrace change and reduce stress, unleash unused talents and abilities, and become a lifetime learner. Oct 7, 9 a.m. - 4:30 p.m., Admin/Library, room 100

Communicating with the Public

Instructor: L. Shilling

Are you responsible for giving talks or writing materials for the public? Do patients and other lay people understand you and remember what you say? This two part, two half-day workshop is designed for health professionals, health educators, and others who speak or write about health care. You will learn to speak understandably and persuasively, assess the reading level and human interest of materials you write, prepare a clear set of instructions, and use principles of clear communication in preparing speeches and written materials. (You must attend both days.) Sept. 4 and 16, 8:30 a.m. - 12:30 p.m., Harper Student Center, room 439

Communication in the Workplace

Instructor: F. Muscarella

Communication is not just what you say but how you say it and the body language you use. This workshop focuses on: verbal vs. nonverbal communication; the use of ãIä and ãyouä statements; reflective listening; communication styles; and more. Sept. 24, 8:30 a.m. - 4 p.m., Admin/Library, room 100

Community CPR

This six and a half hour course teaches recognizing and caring for breathing and cardiac emergencies in adults, infants and children. Course materials include a manual for each participant and hands-on skill practice. Upon successful completion of the course, participants are eligible for the American Red Cross Community CPR certificate. Dates and times to be announced.

Conflict Resolution in the Workplace

Instructor: K. Shuler

This program uses active learning techniques and experiential simulations to teach you how to manage workplace conflicts. Learn to improve your important relations at work by understanding everyoneâs unique conflict style. Sept. 30, 8:30 a.m. - 4 p.m., Admin/Library, room 100

Dealing with the Aggressive Customer

Instructor: F. Muscarella

When aggressive customers run into obstacles, they tend to deal with these obstacles excessively and forcefully. They need to be in control and want to win. They come out charging and their demeanor expresses ãattack.ä This seminar will focus on various signals of aggression; irrational behaviors; escalating emotions; verbal interventions; physical/personal safety techniques; and trauma tips. Casual dress is recommended. Oct.16, 8:30 a.m. - noon, Harborview Office Tower, room 103

Diversity and the New Health Care Workforce

Instructors: J. Jones and A. Kilpatrick

As the health care industry moves through major changes, like health care reform and total quality management, and with more changes on the horizon, diversity becomes an important workplace issue. This seminar discusses the issues and opportunities facing professionals in this era of cultural, ethnic, racial and gender diversity, and suggests a framework of values for the practice of cultural diversity. Nov. 4, 9 a.m. - noon, Admin/Library, room 100

Documentation: Record Keeping, Minutes and Notes

Instructor: T. Waldrep

This class focuses on the process of taking accurate minutes and notes of committee or departmental meetings. Often minutes and notes become legal documents; therefore, their accuracy and completeness are essential. Learn how to focus, synthesize, internalize and summarize information from such meetings, and then report it in a concise, clear, organized format. Oct. 22, 9 - 11 a.m., Admin/Library, room 100

Employee/Employer Relations: Progressive Discipline, the Grievance Process and Conflict Resolution

Instructor: J. Jones

Problem employees destroy staff morale, decrease productivity and drain your time and energy. This seminar explores discipline as an effective and positive management tool, using conflict resolution to improve communication and discussing why grievances are good for an organization. Oct 23, 9 a.m. - noon, Harborview Office Tower, room 103

Employment Law for Managers

Instructor: C. Ervin

Increasing your knowledge of employment and labor laws will help you to create a better working environment for employees and reduce your legal risks. This two-part seminar focuses on current issues in employment law and goes beyond a mere recitation of laws. It provides you with information for making sound employment decisions. You must attend both days. Oct. 29 and 31, 8:30 a.m. - noon, Strom Thurmond, room 125

Essential Skills for Support Staff

Instructor: J. Rodriguez

In this two-part course, you will learn to master some of the necessary skills needed to survive in todayâs fast paced office environment. You will learn to master the 5 Câs of effective assertive communication, overcome common barriers to clear communication, identify personality differences, and review basic English rules and grammar. You will also learn to handle time, priorities and commitments skillfully, apply eight steps to resolve workplace conflicts, try to understand your stress, review ways to encourage teamwork and professionalism, and manage your career for growth and satisfaction. You must attend both days. Oct. 1 and Nov. 5, 8:30 a.m. - 4 p.m., Admin/Library, room 107

Excel 5.0 for Windows÷Introduction

Instructor: C. Morris

This class opens with a brief overview of menus and the help feature. You then learn how to create and enter data into a simple worksheet, create formulas that automatically add numbers and put finishing touches on worksheets using bold and font changes. Finally, youâll learn how to preview and print a worksheet. Prerequisite: Knowledge of computer operations and Windows experience. Sept. 3, 8:30 a.m. - 10:30 a.m., Harborview Office Tower, room 102-C Sept. 9, 8:30 a.m. - 10:30 a.m. (Please choose one class.) Sept. 11, 1 p.m. - 3 p.m.; Sept. 17, 1 - 3 p.m.; Sept. 23, 8:30 - 10:30 a.m.; Sept. 25, 1 - 3 p.m.

Excel 5.0 for Windows÷Intermediate

Instructor: C. Morris

In this course, you will learn how to use the Function Wizard and macros which allow you to simplify many common spreadsheet tasks. You will also learn to use workbooks, list management and the Chart Wizard. Prerequisite: Introduction to Excel 5.0 for Windows Sept. 4, 1 - 4 p.m., Harborview office Tower, room 102-C. Please choose one class. Sept. 10, 1- 4 p.m.; Sept. 16, 8:30 - 11:30 a.m.; Sept. 18, 8:30 - 11:30 a.m.; Sept. 24, 1 - 4 p.m.; Sept. 30, 8:30 - 11:30 a.m.

Family and Medical Leave Act

Instructor: J. Brandenburg

Who is protected by this federal law? How does an employee qualify for protection under the act? What are the obligations of managers/supervisors and employees? Does leave granted under FMLA run concurrently with existing leave programs such as sick/annual/holiday leave, workersâ compensation, etc.? The answers to these questions and other ãtrickyä details about FMLA will be discussed during this session. All classes are held at Harborview Office Tower, room 103. Sept 10, 9 - 11:30 a.m.; Oct 16, 1:30 - 4 p.m.; Nov 13, 9 - 11:30 a.m.

The Fundamentals of Hiring Non-Traditional Employees

Instructor: Human Resources

This workshop will provide you with examples of the proper procedures to establish temporary grant positions; how to hire and pay non- FTE employees through added source procedures; how to properly use the dual employment policy; and how to access and maintain temporary pool staff. All classes are held at Harborview Office Tower, room 103. Oct. 1, 9 a.m. - noon; Nov. 6, 1 - 4 p.m.

A Guide for Determining Allowable Costs to Sponsored Agreements

All MUSC personnel having responsibility for purchasing goods and services under sponsored agreements must be knowledgeable of costs which may be appropriately charged to the agreements. The purpose of this two hour class is to increase your awareness in determining costs of work performed by MUSC personnel under sponsored agreements and related cost sharing/matching projects (centers). Dates and times to be announced.

How to Deal with Difficult People

Instructor: F. Muscarella

Working with self-centered and difficult people can be infuriating and potentially damaging. Identifying challenging personalities is only half the task. This workshop will focus on how to handle difficult people and decrease their negative impact on your job. Specifically, you will learn: who these difficult people are; why they are difficult; working through emotional changes triggered by this individual; and ways to avoid getting stuck in the responsibility trap. Sept. 11, 8:30 a.m. - noon, Harborview Office Tower, room 103

How to Interview and Hire the Right People

Instructors: R. Porter-Wolf and S. Carullo

This program presents a practical system for hiring the right person every time. Youâll learn every step, from developing a job description to advertising it, evaluating resumes and negotiating the employment agreement. When you use this information, youâll dramatically increase your chances of finding÷and keeping÷ high performance people who fit into your department and organization. Nov. 5, 9 a.m. - noon, Harborview Office Tower, room 103

How to Make Conflict Work for You

Instructor: F. Muscarella

This seminar focuses on expressing feelings of frustration, disappointment and anger without hurting (physically or emotionally) people in the process. Learn that expressing strong feeling is healthy and that getting your feelings out, in assertive ways, is a big step toward working out conflict with others or within yourself. You will learn: the difference between assertive, non-assertive and aggressive behavior; barriers to expressing your emotions; components of assertive behavior; and three steps to handle your anger. Oct. 22, 8:30 a.m. - noon, Harborview Office Tower, room 103

How to Stay Calm and Productive Under Pressure

Instructor: F. Muscarella

Negative emotions can create havoc in our lives. Understanding the circular process of an emotion is very important to our well-being. This workshop will focus on: skills to help you fight the feelings of being overwhelmed; learning to handle crises without losing your cool; using controlled anger when appropriate and effective; ways to overcome your resistance to changing unproductive habits; ways to respond to other peopleâs emotional outbursts; and helpful hints for those who have difficulty expressing their emotions. Dec. 3, 8:30 a.m. - noon, Admin/Library, room 100

Humor in the Workplace

Instructor: L. Shilling

Laughter has been called the bullet proof vest that protects against the ravages of negative emotions. An atmosphere of fun can improve morale and increase creativity and productivity. Through the use of small group exercises and discussion, this workshop will help participants identify the benefits of play and humor, develop plans for improving their work environment, and enjoy their work more. Oct. 29, 8:30 a.m. - 12:30 p.m., Admin/Library, room 100.

Influence: Getting Things Done When Youâre Not in Charge

Instructor: P. Glowatsky

How do you get things accomplished when you have no authority? In this workshop, you will learn how to assess situations and plan actions that have the highest chance of success; decrease your stress and frustration level by establishing a track record of success; and gain knowledge and skills in how to influence others while maintaining your integrity. Nov. 20, 8:30 a.m. - 4 p.m., Harborview Office Tower (HOT), room 103

Insurance Options for Employees

Instructor: Human Resources Management Benefits

Are you ready for the open enrollment period in October? You may want to attend this review of all the insurance options MUSC offers. A representative of the HRM Benefits Office will present a general overview of all the insurance programs, advantages of using MoneyPlus, long term care coverage, and more. The importance of the ã31-day ruleä and ãMedi-Callä will be discussed. Sept. 9, 9 - 11 a.m., Admin/Library, room 100

Life Is An Attitude

Instructor: F. Muscarella

Attitude is the way you communicate your mood to others. The way we interpret what happens in our lives plays an important role in how we perceive lifeâs events. This workshop will assist you in putting events in their proper perspective. Nov. 6, 8:30 a.m. - noon, HOT, room 103

Making the Move to Managed Care: New Ways to Work in a Changing World

Instructor: P. Glowatsky

Managed care is changing health care. If you work in health care, you may already be feeling the pressures on quality, efficiency, accountability and tightening resources. This workshop will explore current trends in health care and help you shift gears to fulfill changing expectations while improving efficiency and effectiveness. Sept. 24, 8:30 a.m. - 4:30 p.m., HOT, room 103

Matching the Paperwork to the Job

Instructor: Human Resources

In this workshop, you will learn the proper way to complete and process position descriptions that comply with all current State and Federal regulations; prepare Position Employee Action Request (PEAR) forms that contain accurate information to avoid processing delays; and submit a separation notice (leave of absence and transfer data) that accurately reflects the employeeâs status. All classes are held at Harborview Office Tower, room 103. Sept. 25, 9 a.m. - noon; Oct. 22,1- 4 p.m.; Nov. 19,1 - 4 p.m.

Medical Terminology I

Instructor: B. Bailey

You will learn the basic word components, identify and comprehend basic medical terms, and gain the ability to construct words using the learned word parts. The class is appropriate for anyone in a medical setting who needs a basic understanding of medical terms. This class meets on Tuesdays and Thursdays for six weeks. Sept., 9 through Oct. 16, 5:15 - 6:15 p.m., QD, room 209

Medical Terminology II

Instructor: B. Bailey

This course is designed to follow Medical Terminology I and is a more detailed study of medical terms and their meanings. This class meets on Tuesdays and Thursdays for six weeks. Prerequisite: Medical Terminology I Oct. 28 through Dec. 11, 5:15 - 6:15 p.m., QC, room 209

Myers-Briggs Personality Type Indicator

Instructor: J. Belcher

Your success in your personal and professional life is directly related to your effectiveness as a communicator. The Myers-Briggs Type Indicator (MBTI) is the most widely used personality inventory in history. By taking this instrument, you can learn valuable insight about yourself and the people you interact with. During this workshop, you will meet briefly to discuss the MBTI, take the MBTI individually, then return to receive an individual consultation of your communication style. Sept. 25, 1 - 4 p.m., HOT, room 103; Dec. 3, 1 - 4 p.m., Admin/Library, room 100

Of Course Youâre Angry

Instructor: F. Muscarella

Everyone gets angry, but how many of us know how to use our anger beneficially? Anger can be your worst enemy but now you can discover how to cope positively with this natural emotion. This seminar will look at how mishandled anger damages relationships and decreases work productivity. Nov. 19, 8:30 a.m. - noon, HOT, room 103

Polishing Your Presentation Skills

Instructor: P. Borosky

Learn to inspire any audience with the techniques in this interactive one-and-a-half-day workshop. Topics include the communication model, audience analysis, elements of delivery, and maximizing visual aids. The workshop will include video taped practice sessions to assess training effectiveness. Oct. 8, 8:30 a.m. - 4 p.m. and Oct. 9, 8:30 a.m. - noon, HOT, room 103 (You must attend both days.)

Positive Impressions - Resume Writing and Interviewing Skills

Instructor: J. Belcher

You will learn tips to make your resume and your interview memorable and successful. Bring a sample resume, and leave with a revitalized, eye-catching draft for a new resume. You will also learn successful interviewing techniques. Sept. 17, 9 a.m. - noon, HOT, room 103; Nov. 13, 1 p.m. - 4 p.m., HOT, room 103

PowerPoint for Windows

This graphics program lets you produce slides for business presentations. The course covers how to draw graphical objects; delete, copy or move drawn graphical objects; create a simple business graph; use select and edit commands; print, and create various charts. It also introduces templates. Prerequisite: Knowledge of computer operations and Windows experience. Dates and times to be announced.

The Power to Be Your Best

Instructor: F. Muscarella

People who feel good about themselves produce positive results. Self esteem is a personal trait that can be improved by anyone willing to commit themselves to the task of positive self development. This workshop will assist you to better understand who you are and your own strengths. Dec. 10, 8:30 a.m. - noon, HOT, room 103

Stress Management

Instructor: F. Muscarella

Stress is a part of every day life. Depending on your response, it can help you or hinder you. This workshop will help you define the current stressors in your life and learn new ways to cope with them. Comfortable attire is recommended. Oct. 8, 8:30 a.m. - 4 p.m., Admin/Library, room 107

Supervisory Skills

Instructor: J. Rodriguez

This three-part workshop is designed for managers, supervisors, and other workplace leaders. You will gain the leading edge in supervisory skills so that under your leadership, your employees will grow in competence, confidence and be on their way to becoming peak performers. Participants will be fully involved in exercises, small group discussions, problem solving, case studies and simulations.

• Part I (The Basics of Supervision) Sept. 23, 8:30 a.m. - 4 p.m., Admin/Library, room 107

• Part II (Coaching for Improved Performance) Oct. 21, 9 a.m. - 4:30 p.m., Admin/Library, room 100

• Part III (The Power of Teamwork) Nov. 12, 8:30 a.m. - 4 p.m., Admin/Library, room 100

Telephone Tools and Techniques

Instructor: B. Bradham

When you are talking to a caller, you arenât just speaking for yourself - youâre representing your entire organization. This course will provide comprehensive training on telephone etiquette and the MUSC telephone system. Using active phone sets, participants will learn to make productive and effective calls, use listening skills and improve customer service through the correct usage of the telephone system. Included will be the appropriate way to place and transfer calls, make efficient conference calls, use Audix to your advantage, and more. All classes will be held at 25 Ehrhardt St. Sept. 18, 9 a.m. - noon; Oct. 16, 9 a.m. - noon; Nov. 20, 9 a.m. - noon; Dec. 11, 9 am - noon

Ten Strategies for Leading Successful Meeting and Teams

Instructor: J. Rodriguez

You will learn the ten strategies to lead your meetings and teams to the full involvement found in successful teams. Celebrate success instead of focusing on failure by setting objectives, managing differences professionally, setting clear goals and objectives, and promoting creativity in a positive atmosphere. Dec. 2, 9 a.m. - 4:30 p.m., Admin/Library, room 100

Tools for Change

This series of half-day workshops is designed to help employees at all levels develop and refine skills needed to create effective, positive change in their own lives and the lives of others. The workshops blend theory with practical applications: a nuts and bolts of making and facilitating a transition. All participants are required to attend the foundation workshop (The Basics of Change) before attending advanced workshops. Participants can choose to attend all of the advanced workshops, or select those that are pertinent to them.

Tools for Change: The Basics of Change

Instructor: P. Glowatsky

Central to being able to adapt to change and facilitate change in others is a sound understanding of the basic dynamics of the change process. This workshop will review two models of change that operate simultaneously and review skills needed in a time of rapid change. This course is the prerequisite to the ãTools for Changeä series. You must take this course prior to enrolling in any other courses in this series. Classes are held at Haborview Office Tower, room 103. Sept. 3, 8:30 a.m. - 12:30 p.m.; Sept. 10, 1 - 5 p.m.

Tools for Change: Group Activities and Exercises to Drive Change

Instructor: P. Glowatsky

In the team and group based health care environment, managers and other facilitators need to focus on group and team development as well as the needs and progress of individuals. As stress levels rise and people naturally focus on individual concerns, team effectiveness can suffer. Using group activities to drive the change process provides avenues for development and growth in communication, trust, risk-taking, process re-design, continuous learning and problem-solving÷all essential skills for effective change. Participants in this seminar will learn by experience as they are led through a series of activities designed to support change. Facilitation skill basics will be covered and participants will have an opportunity to facilitate during this session. Prerequisite: The Basics of Change Nov. 4, 1 - 5 p.m., Admin/Library, room 100

Tools for Change: Managing Energy and Time When Stress is High

Instructor: P. Glowatsky

Change creates stress. You try to adjust to new ways of doing things when those ways may not be completely clear. There are too many things to do, not enough time, the stakes are high, and relationships are tense. Learning how to manage energy and time during transitions requires different tactics than during calm times. This workshop will focus on managing energy and time during transitions. Prerequisite: The Basics of Change Dec. 10, 1 - 5 p.m., HOT, room 103

Tools for Change: Managing for Organizational Transition

Instructor: P. Glowatsky

During a time of change, it isnât enough to have a change plan. Too often, leaders create the plan and then believe that it will be implemented because someone said things will be different. Unfortunately, plans are undermined, sabotaged, or not supported, leaving managers and supervisors scratching their heads, convinced that ãthis place will never change.ä This seminar helps managers help employees and colleagues make positive transitions. Prerequisite: The Basics of Change Oct. 9, 1 - 5 p.m., HOT, room 103

Tools for Change: Understanding the Impact of Personality Style

Instructor: P. Glowatsky

During organizational change, leaders tend to forget the fundamental truth that all change is individual. Each individual has a personality style that influences how he or she responds to change. Leaders or facilitators who understand the impact of personality style are better able to provide information and support to help everyone deal positively with the change process. This workshop will address what different people need in times of transition, the contributions of different personality styles and how to help people adapt to different change initiatives. Prerequisite: The Basics of Change Sept. 17, 1 - 5 p.m., HOT, room 103

Tools for Change: Working with Resistance

Instructor: P. Glowatsky

Often, when trying to move a group or individual through transitions, we end up feeling like weâve encountered a brick wall that will not budge. Success in the face of resistance requires working with and through the resistance in a way that minimizes strengthening or enlarging that brick wall. In this seminar, the phenomenon of resistance will be explored in depth, with specific techniques to transform resistance to motivation. Prerequisite: The Basics of Change Oct. 15, 1 - 5 p.m., HOT, room 103

Understanding the Employee Performance Management System

Instructors: J. Jones and S. Carullo

Are you tired of wondering who to call for information? In this seminar, you will learn how to use the EPMS to improve work performance and encourage the growth and development of your employees. All classes will be held at Harborview Office Tower, room 103. Sept. 18, 9 a.m. - noon; Nov. 12, 9 a.m. - noon

Using Time Wisely

Instructor: R. Davis

Are you getting the most out of your time? Are you in control of work or does work control you? Maybe you need to gain control of your time. You will learn how to identify priorities, set goals, make decisions, boost productivity, and the best and worst time use habits. Dec. 3, 8:30 a.m. - 4 p.m., HOT, room 103

Windows for Beginners

This half-day introductory class gives the first time Windows user a working knowledge of this new environment. This course covers components of Windows, a mouse and keyboard review, scrolling/sizing and moving windows, closing windows, Help, the Network Applications Window, accessing applications, multi-tasking and toggling, and exiting Windows. Dates and times to be announced.

WordPerfect 6.1 for Windows - Introduction

Instructor: C. Morris

A variety of practical work-related examples are used throughout this class to help you see how easy it is to learn the basics of WordPerfect 6.1. Youâll learn how to create, edit, print, and manage documents, as well as enhance their appearance with templates and fonts. Please choose one class. All classes will be held at Harborview Office Tower, room 102-C. Prerequisite: Knowledge of computer operations and Windows experience. Sept. 3, 1- 4 p.m.; Sept. 9, 1 - 4 p.m.; Sept. 11, 8:30 - 11:30 a.m.; Sept. 17, 8:30 - 11:30 a.m.; Sept. 23, 1 - 4 p.m.; Sept. 25, 8:30 - 11:30 a.m.

WordPerfect 6.1 for Windows - Intermediate

Instructor: C. Morris

Youâll learn to create and use your own formatting styles, tables, headers and footers, customize toolbars and automate repetitive tasks with macros. Please choose one class. All classes will be held at Harborview Office Tower, room 102-C. Prerequisite: Introduction to WordPerfect 6.1 for Windows Sept. 4, 8:30 - 11:30 a.m.; Sept. 10, 8:30 - 11:30 a.m.; Sept. 16, 1 - 4 p.m.; Sept. 18, 1 - 4 p.m.; Sept. 24, 8:30 - 11:30 a.m.; Sept. 30, 1 - 4 p.m.

WordPerfect 6.1 for Windows - Advanced

In this half-day class, you will learn about merge; how to customize button bars, sort, outline, fax, bookmark, index and other advanced techniques. Prerequisite: Introduction and Intermediate WordPerfect 6.1 for Windows Dates and times to be announced.

Workshop for 1998 Retirees

Instructor: Human Resources

A must for all employees wanting to retire in 1998! In this two-hour session, you will learn when and how to apply for retirement benefits, what decisions to make before you apply, and much more. Nov. 13, 9 - 11a.m. or Nov. 13, 2 - 4 p.m., Admin/Library, room 100

Writing at Work

Instructor: T. Waldrep

Writing clear, persuasive letters or memos may increase your opportunities for new assignments or for a position of greater responsibility. This two half-days seminar will improve skills in writing documents usually produced in the workplace. You must attend both days. Sept. 23, 1 - 4 p.m. and Sept. 24, 9 a.m. - noon, Harper Student Center, first floor