Department of Human Resources Management

Computer Skills

Access 2.0 - The Basics Instructor: C. Morris This introductory class begins a series of five courses that will introduce you to the database management system for Windows. You will learn: an introduction to databases; how to create your own database; how to enter edit and validate table data; how to get help; sort, find and filter table data; and query for specific information. All classes will be held in Harborview Office Tower, room 102-C. Prerequisites: WordPerfect 6.1 - Introduction, WordPerfect 6.1 - Intermediate, Excel 5.0 - Introduction and Excel 5.0 - Intermediate Jan. 5, 8:30 a.m.-12 p.m.; Jan. 6, 8:30 a.m.-12 p.m.; Jan. 12, 1-4:30 p.m.; Jan. 13, 1-4:30 p.m.; Feb. 3, 8:30 a.m. - 12 p.m.; Feb. 5, 8:30 a.m. - 12 p.m.; Feb. 12, 8:30 a.m. - 12 p.m.; Feb .17, 1-4:30 p.m.

Access 2.0 - Introduction to Forms & Reports Instructor: C. Morris This is the second class of the five Access courses offered. In this class, you will learn to create and use forms and print basic reports and mailing labels. Classes are held in Harborview Office Tower, room 102-C. Prerequisites: Access 2.0 - The Basics and WordPerfect 6.1 - Advanced Jan. 7, 8:30-11:30 a.m.; Jan. 8, 8:30-11:30 a.m Jan. 15, 1-4 p.m.; Jan. 19, 1-4 p.m.; Feb. 8, 1-4 p.m.; Feb. 10, 8:30-11:30 a.m.; Feb. 18, 1-4 p.m.; Feb. 19, 1-4 p.m.

Access 2.0 - Level 2 Instructor: C. Morris After you have taken the first two courses, this course will help you design a multi-table business database with custom data management screens and reports. You will learn how to: make advanced queries; use calculations in queries; create multiple and cross tab queries; and use parameter and make table queries. Classes are held in Harborview Office Tower, room 102-C. Prerequisites: Access 2.0 - The Basics and Access 2.0 - Introduction to Forms & Reports Jan. 19, 8:30-11:30 a.m.; Jan. 22, 8:30-11:30 a.m.; Feb. 22, 1-4 p.m.; Feb. 23, 1-4 p.m.

Access 2.0 - Intermediate Forms & Reports Instructor: C. Morris This is the fourth Access class available in this series. In this class, you will learn advanced form design and advanced report design. Classes are held in room 102-C, Harborview Office Tower. Prerequisites: Access 2.0 - The Basics , Access 2.0 - Introduction to Forms & Reports and Access 2.0 - Level 2 Jan. 21, 8:30-11:30 a.m.; Jan. 25, 1-4 p.m.; Feb. 24, 1-4 p.m.; Feb. 26, 8:30-11:30 a.m.

Access 2.0 - Advanced Instructor: C. Morris In this final Access 2.0 course, you will learn the advanced features of Access. You will learn to import data from other sources; advanced graphic techniques for forms and reports; how to use Access with Microsoft Excel, Word and mail merge. Classes are held in room 102-C, Harborview Office Tower. Prerequisites: Access 2.0 - The Basics , Access 2.0 - Introduction to Forms & Reports, Access 2.0 - Level 2 and Access 2.0 - Intermediate Forms & Reports Jan. 27, 8 a.m. - noon; March 2, 8 a.m. - noon

Excel 5.0 - Introduction Instructor: C. Morris This introductory course is the first of 2 courses that will help you learn the key features of Excel 5.0. You will learn to create spreadsheets with little effort. You will cover an overview of menus and the Help menu; how to create and enter data into a spreadsheet; create formulas; copy existing formulas; absolute and relative cell reference formulas; change font attributes and cell alignment; short cuts; add borders, the AutoFill feature; and print out the spreadsheet. Classes are held in room 102-C, Harborview Office Tower. Prerequisite: WordPerfect 6.1 - Introduction and/or word processing experience. Jan. 6, 1:30-3:30 p.m.; Jan. 14, 9-11 a.m.; Jan . 22, 1:30-3:30 p.m.; Feb. 2, 1:30-3:30 p.m.; Feb. 5, 1:30-3:30 p.m.; Feb .12, 1:30-3:30 p.m.

Excel 5.0 - Intermediate Instructor: C. Morris This is the second course in this series. It covers more advanced aspects, including how to remove gridlines from a spreadsheet; delete sheets from a workbook; copy spreadsheets from one workbook into another; open multiple windows, data forms; subtotals; the Auto Filter; the function wizard; the chart wizard; and how to create macros with short cut keystrokes. Classes are held in room 102-C, Harborview Office Tower. Prerequisite: Excel 5.0 - Introduction Jan. 8, 1-4 p.m., Jan. 15, 9 a.m. - 12 p.m., Jan. 29, 1-4 p.m.; Feb. 4, 1-4 p.m.; Feb. 10, 1-4 p.m.; Feb. 16, 1-4 p.m.

PowerPoint 4.0 - Introduction Instructor: C. Morris This is the first of three courses in PowerPoint 4.0 - a program that produces graphics for business presentations. This course covers the basics, how to manage your documents; get Help; enter text into your presentation; use drawing tools, word and clip art; change the overall look of your presentation; and print your presentation. Classes are held in room 102-C, Harborview Office Tower. Prerequisites: WordPerfect 6.1 - Introduction, WordPerfect 6.1 - Intermediate and WordPerfect 6.1 - Advanced Jan . 20, 8 a.m. - noon; Feb. 9, 8 a.m. - noon; Feb. 18, 8 a.m. - noon

PowerPoint 4.0 - Intermediate Instructor: C. Morris This is the second of three PowerPoint 4.0 classes. In this course, you will learn to use multiple presentations; tips in working with slides; powerful slide creation features; how to add a Microsoft table, Excel graph and organizational chart to your presentation; and slide transitions. Classes are held in room 102-C, Harborview Office Tower. Prerequisites: PowerPoint 4.0 - Introduction, Excel 5.0 - Introduction and Excel 5.0 - Intermediate Jan. 26, 8 a.m. - noon; Feb. 23, 8 a.m. - noon

PowerPoint 4.0 - Advanced Instructor: C. Morris This final PowerPoint class helps you customize your presentations; use advanced presentation management; enhances your slide show; interfaces PowerPoint with other products; uses OLE 2.0 to enhance your presentation; and inserts video clips and sound to your presentation. Classes are held in room 102-C, Harborview Office Tower. Prerequisites: PowerPoint 4.0 - Introduction and PowerPoint 4.0 - Intermediate Jan. 28, 8 a.m. - noon; Feb. 25, 8 a.m. - noon

Windows 3.1 for Beginners Instructor: C. Morris This introduction to computer class gives the first time Windows user a working knowledge of this new environment. This course covers components of Windows, a mouse and keyboard review, icons, scrolling/sizing and moving windows, closing windows, the Help feature, the Network Applications Window, accessing applications, multi-tasking and toggling, and exiting Windows. Classes are held in room 102-C, Harborview Office Tower. Jan. 5, 1-4 p.m.; Jan . 13, 8:30-11:30 a.m.; Jan. 21, 1-4 p.m.; Feb. 1, 1-4 p.m.; Feb. 9, 1-4 p.m.; Feb. 16, 9 a.m.-12 p.m.; Feb. 26, 9 a.m. - noon

WordPerfect 6.1 - Introduction Instructor: C. Morris This introductory course is the first in a series of three to help you learn the key features of WordPerfect 6.1. This course covers: typing text into documents; moving in documents using the keyboard and the mouse; editing text; the cut, copy and paste features; the Spellcheck; opening, closing and saving documents; viewing files; finding files without the file name; changing font attributes; changing line spacing; changing the alignment of a document; the Reveal Codes screen; printing documents; and working with multiple documents at one time. Classes are held in room 102-C, Harborview Office Tower. Prerequisite: knowledge of computer operations and/or Windows 3.1 for Beginners Jan. 18, 1-4 p.m.; Jan. 26, 1-4 p.m.; Feb. 2, 8:30-11:30 a.m.; Feb. 3, 1-4 p.m.; Feb. 17, 8:30-11:30 a.m.

WordPerfect 6.1 - Intermediate Instructor: C. Morris This is the second in a series of three half-day courses to help you master additional features of WordPerfect 6.1. This course covers: indenting text; changing tab settings; using the ruler bar; inserting bullet paragraphs; paragraph formatting and styles; the quick format feature; inserting hard page breaks; creating header/footers; adding page numbering; creating envelopes; the Make-it-fit expert; creating tables; editing tables; the Table Expert; creating macros; and customizing the toolbar. Classes are held in room 102-C, Harborview Office Tower. Prerequisite: WordPerfect 6.1 - Introduction Jan . 11, 1-4 p.m.; Jan. 20, 1-4 p.m.; Jan. 27, 1-4 p.m.; Feb. 4, 8:30-11:30 a.m.; Feb. 11, 8:30-11:30 a.m.; Feb. 19, 8:30-11:30 a.m.

WordPerfect 6.1 - Advanced Instructor: C. Morris This is the third of three half-day classes in this series. You will learn advanced topics such as: inserting, editing, sizing, moving, and working with graphics; graphics captions; wrapping your test in graphics; borders (page and paragraph); the drop caps feature; how to drag to create graphics; creating text boxes; creating equation boxes; creating watermarks; the merge feature; and outlining text in a document. Classes are held in room 102-C, Harborview Office Tower. Prerequisite: WordPerfect 6.1 - Introduction and WordPerfect 6.1 - Intermediate Jan. 29, 8:30 a.m. - noon; Feb. 24, 8:30 a.m. - noon

SmartStream Introduction to SmartStream Instructor: Finance This hands-on computer class is designed to familiarize individuals with the basics of SmartStream and SmartStream financials. Subjects covered include: understanding SmartStream and the Client/Server environment, customizing personal Desktop and setting up the Browser; navigating in the SmartStream environment; using the on-line Help feature; introduction to the Ledger, Payables, and Purchasing windows; how to navigate between windows; how to inquire on Requisitions, Requisition Approval Status, Purchase Orders, Invoices, Account Balances, Account Balance Lists and Receipts; and drilldown from a ledger balance to the originating entry. All classes are held in room 704, Harborview Office Tower from 9 a.m. - 4 p.m. Prerequisites: Windows 3.1 questionnaire and the User Designed Accounting Key class Jan. 12, Jan. 20, Jan. 26, Feb. 4, Feb. 9, Feb. 18, Feb. 23

Reading SmartStream Reports Instructor: Finance This course is designed to give the SmartStream user an understanding of reports currently distributed monthly. Reports covered include: Monthly Expenditure Detail, Monthly Revenue Detail, Project Summary Statement (Summary III), Project Summary Statement - Medical Center (Summary III), Unit Summary Statement (Level II), Monthly Cumulative Budget Transactions, Principal Investigators, Transfer Transactions, Interface Reconciliation, Outstanding Requisition Report by Project, Outstanding Purchase Order Report by Project, Salary Commitment Encumbrance Calculation, Payroll Expenditures, and the Fringe Benefit Proration Report by Account. These classes will be held from 2 p.m. - 3:30 p.m. Prerequisite: User Designed Accounting Key Jan. 14, Harborview Office Tower room 103; Jan. 28, Harborview Office Tower room 103; Feb. 9, Harper Student Center room 439; Feb. 23, Harper Student Center room 439

User Defined Accounting Key Instructor: Finance Do you perform any of the following tasks? Prepare Procurement documents (RQ’s, DO’s); Prepare travel reimbursement forms; Prepare IIT’s; Prepare Payroll forms (PAR’s, PPR’s, etc.;) Review financial reports (Level I, etc.); Document inquiry or Review available funds. If so, you need to attend this seminar on the new accounting distributions to be used for Fiscal Year 1999 documents. This seminar will last two hours and you will be provided with a comprehensive reference manual. These classes will be held from 2 - 3:30 p.m. Jan.. 5, Harper Student Center room 439; Jan .19, Harper Student Center room 439; Feb. 4, Harborview Office Tower room 103; Feb. 18, Harborview Office Tower room 103

Other Training

Abducted by Aliens: Service Excellence in Health Care Instructor: P. Glowatsky Abducted by aliens! This best describes the health care experience for many patients. Prodded and poked by others who speak an odd language, patients are forced to come to a strange place that’s usually hard to get to and, upon arrival home, memory is blurred and critical follow-up is forgotten. Often, the most vivid impression left on patients and their families is that they don’t want to repeat the encounter any time soon. The health care customer is very demanding: sick customers and worried families tended to by over-worked colleagues. This full day seminar is for anyone who wants to explore and learn how to prevent the seven factors that create an alien experience. You will learn to create a mind set and action plan for service excellence, clarify service priorities, ways to deal with all kinds of customers effectively, and how to handle complaints. Feb. 25, 8:30 a.m. - 4 p.m.; Admin/Library Building room 107

Advanced Interviewing Skills Instructor: Y. Chambers This program is an interactive demonstration of interviewing skills. Participants will role play as both applicants and interviewers while others have an opportunity to observe, critique, and learn. Apply the behavioral interviewing skills that you obtained in the beginners course or take the opportunity to hone your current skills. Be prepared to actively participate! May 19, 9 a.m. - noon, Harborview Office Tower, room 103

Assets of Assertive Behavior Instructor: F. Muscarella This course will focus on the components of assertiveness, explain an assertiveness scale, discuss the ABC’s of assertion, role playing, assertive behavior and self-esteem, assertive/passive/aggressive behaviors, setting boundaries. April 14, 8:30 a.m. - noon, Harborview Office Tower, room 103

Basic CPT-4 Coding Instructor: C. Lewis CPT-4 is a coding system used in every physician’s office and ambulatory care setting. This class will introduce you to the CPT-4 coding book and coding guidelines.You will learn how to correctly apply the CPT-4 codes from each coding section to each patient’s records. If your office has a CPT book that you can borrow for this class, bring it with you. These classes meet on Mondays and Wednesdays (five sessions). Prerequisite: Medical Terminology I or equivalent knowledge Jan. 18 - Feb. 1, 4:30-5:30 p.m., Gazes Cardiac Research Building, room 125; April 12 - 26, 4:30-5:30 p.m., Gazes Cardiac Research Building, room 125

Basic ICD-9-CM Coding Instructor: C. Lewis This course is designed to provide an introduction to the basic principles and guidelines for assigning diagnostic and inpatient procedure codes with ICD-9-CM. At the conclusion of this course, the student will understand the format and significance of the 3 volumes of ICD-9-CM, apply the principles and guidelines for coding, and assign the correct diagnosis and procedure codes. If your office has an ICD-9-CM book that you can borrow, bring it with you. These classes meet Mondays and Wednesdays. Feb. 8 - March 24, 4:30-5:30 p.m. Gazes Cardiac Research Building, room 125; May 10 - June 21, 4:30-5:30 p.m., Gazes Cardiac Research Building, room 125

Beginning Interviewing Skills Instructor: Y. Chambers This program presents an entry-level approach for hiring the right person every time. You’ll learn every step, from developing a job description, organizing interviews, and interview question development. When you use this information, you’ll increase your chances of finding - and keeping - high performance people who fit into your department and organization. May 12, 9 a.m. - noon, Harborview Office Tower, room 103