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TO: MUSC Family FROM:  Ray Greenberg SUBJ:  Compliments Since becoming president, I have received many letters commending our faculty and staff for outstanding patient care.  These letters from patients and their families provide ample evidence of their high regard for our clinical services.  I am pleased to share some of them with you, and recognize those who are providing skilled and compassionate care. Dear Dr. Greenberg, I was a patient at MUSC this past March. From the time I had my first test until the time I left the hospital I was treated with kindness and genuine caring by every member of the hospital staff. I especially want to bring to your attention the nurses. They worked a 12-hour shift but were just as attentive at the end of the shift as at the beginning.   You can be very proud of the people you work with. Dear Dr. Greenberg, The Palmetto Pavilion lived up to its reputation. It was a treat to be there. ...I had the best care and the best doctors. Dear Dr. Greenberg, Although the result was not what we wished, we were completely satisfied with our last two admissions to MUSC hospital. All of the personnel, both professional and non-professional, were extremely competent, friendly and helpful. The care was wonderful and made me proud of my and my son’s alma mater.  Dear Dr. Greenberg, I wish to commend to your attention the doctors who cared for me over the last nine months of my sojourn at Charleston. I am returning to Florida.   Named are: Drs. Sarah E. Stapleton, Clarence W. (Chip) Legerton III, Alexander R. Kent, Paul H. O’Brien, Pearon G. Lang Jr., Rajiv Kwatra, Michael E. Assey; Nurses: Ellen T. Hale, Barbara Craven, Lydia Suavez; and Patient Care Technician Pam Walker. Dear Dr. Greenberg, While vacationing in the Charleston area this past week, my little boy became ill and was admitted to MUSC. An early morning trip to the emergency room was a scare for us, and we are delighted that he is now feeling better. Each step of the way my husband and I were assisted by caring, top-flight professionals.   I’d like to call your attention to one person who helped us in great measure: Ms. Karen Boinest, Guest Relations. Karen saw us in the cafeteria, vacation baggage in tow, and interrupted her luncheon to inquire about the three of us. She listened to our story, escorted us to a quiet, comfortable lounge, offered us a cold drink, and later facilitated our trip from the hospital to the airport. And, she even made us laugh along the way. For us, she truly is a very bright spot in an otherwise very dark couple of days.   I just wanted you to know how glad we are to have chosen MUSC, and to have crossed paths with Karen.