Letters
to Dr. Ray Greenberg, MUSC staff
Since becoming president, I (we) have received many letters commending
our faculty and staff for outstanding patient care. These letters, or excerpts
from letters, from patients and their families provide ample evidence of
their high regard for our clinical services. I am pleased to share some
of them with you, and recognize those who are providing skilled and compassionate
care.
Dear Dr. Raymond Greenberg:
I have been very impressed with the care I have received from Dr. Ross
Rames in the Urology Department. Dr. Rames, his administrative and clinical
staff, have done a great job taking care of my needs in a compassionate
and professional manner. My husband also had a positive experience under
the care of Dr. Nabil Bissada. He was very impressed with the efficiency
of the surgical procedure from beginning to end as well as the attentive
nursing care that he received. We are very glad we chose MUSC for our health
care needs.
Dear Ray:
All too often, a CEO hears only the negative. Here’s a positive. I
attended a Health-Aging Strategic Planning meeting at MUSC and locked my
keys in my vehicle in an MUSC lot. It was late afternoon and the attendant
didn’t think that Public Safety would risk trying to unlock my electronic
locks.
Terry Howell, from MUSC Public Safety, was unsuccessful in unlocking
my vehicle, however, he did one better by offering me a ride to my home
to pick up a spare set of keys. I told him that I live 30 minutes south
of here and said that it was no problem.
He never asked if I was a patient of just a visitor, he just offered
to assist.
Dear Ray:
I want you to know how pleased I was with the treatment I received
during my stay at MUSC. Under Dr. Allen Johnson’s general supervision,
I felt the care was superior in every respect. Equally impressive was the
attitude of the staff- from the orderlies to the nurses, they were all
cheerful, helpful and indicated to me a high degree of morale. MUSC is
an institution of which we can all be proud.
Dear Mr. President:
I had the unfortunate experience of an auto accident which prompted
the need to be sent to the emergency room for treatment of injuries.
The care provided in the emergency room was outstanding, however, my
wounds required a surgeon and I had the good fortune of having the opportunity
of being treated by Dr. John Sonfield, the surgeon on duty at the time.
His caring manner and skillful care was outstanding. Both my family and
I appreciated Dr. Sonfield’s patience, careful explanations, and obvious
sympathy for all our concerns. He is a credit to MUSC, the medical profession,
and to our community.
Dear Dr. Greenberg:
This is to express my appreciation for the professional, concern and
caring treatment I received from: Dr. Bruce Thiers, Dr. Daniel Warad, Susan
McMillan, Betty Turner, Lillian Rivers, and Ruthie Gilliard of your dermatology
Clinic. The care I received was, in one word, superb.
Dear Doctors and Nurses:
Our family has been recovering from the loss of our daughter, a sudden
and unexpected loss of a baby girl that we didn’t even have the chance
to know. On behalf of my wife, daughter, and son, I would like to thank
all of you for the care that we received. Everyone did an outstanding job
in comforting us in our loss. The entire staff treated us with dignity,
respect, and compassion. As a family, we greatly appreciate everything
that was done and will always remember these acts of kindness.
In closing, I hope everyone at MUSC can continue to perform their wonderful
deeds in the caring of the sick. Yours is a noble profession, that often
doesn’t get the credit it deserves for helping us all to live longer, more
productive, happy lives.
Dear Dr. Greenberg:
I am a recovering leukemia patient who started treatment in February
2001 and am writing to tell you about my experience. I was diagnosed by
Dr. Caio Rocha-Lima and Dr. Colin P. Curran with acute Leukemia and since
have been treated by several of your staff. As you know, it is very difficult
to remain with the same doctor for most inpatient stays, but Dr. Curran
has stayed with me the entire time. I currently see Dr. Curran and Dr.
Uzair Chaudhary at the Hollings Cancer Center and they are both very personable
and always willing to answer my questions.
I also want to mention the staff on 8 west and the Hollings Cancer Center.
I want to mention two of the most wonderful and knowledgable nurses that
made the most difference to me. Monica Mummy and Laura Perdue. They were
very open and honest with me when I needed it most. At Hollings, I want
to mention two people who have helped me the most, Karen Carnevale, R.N.,
and Charles Watts in Financial Services. Karen was/is my nurse in day treatment
and she is wonderful. Charles Watts has been incredibly helpful to me on
all financial issues. His kind words and encouragement helped in my time
of need.
Dear Dr. Sunil Patel:
I wanted to tell you how extraordinarily pleased we are with
the care that you and your colleagues delivered to our family member this
past week. From the very beginning, everyone was professional, extremely
competent and routinely kind and generous. Everyone from Dr. David Bachman
to all of the doctors and nurses told us what an excellent physician you
are and that proved to be completely accurate. We are very pleased that
his current and future care is in your hands.
Dear Dr. Greenberg:
My father was recently operated on at MUSC by the most compassionate,
knowledgeable neurosurgeon my family has ever dealt with. His name is Dr.
Ehud Mendel and he and his staff are to be commended. My father had extensive
spinal cord surgery and we were kept informed of what was happening all
during the surgery. Dr. Mendel spent an inordinate amount of time with
my family at the conclusion of the surgery going over every detail. MUSC
has always been the hospital of choice for my family. Everyone in the surgery
holding area, where we spent eight hours before the actual surgery, was
wonderful. My father is not the easiest patient in the world, but
your staff bent over backwards to see that he was comfortable. Dr. Mendel
is certainly an asset to your staff. His knowledge and his manner put my
parents at ease from the very beginning.
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