Currents
To MUSC Employees:In May 2002 we kicked off a leadership development and customer service training program. Among other things, our goal was to use this program as one of the mechanisms to focus on enhancing patient satisfaction and employee morale. To date more than 1,200 employees, including the management team, have participated in the program and it has been generally well received.
Our plan is to continue this training. We recently completed a needs assessment for the management team. The needs assessment identified topics of most need or interest, as indicated below in this newsletter.
The training steering group, after considering the needs assessment results, determined that eight topics should be offered this year and that managers should select four topics most suitable for their purposes. All managers, directors and administrators will be expected to attend four training sessions, and may attend all eight sessions if desired. The training schedule will be soon be disseminated electronically and registration can be done on-line. The sessions will begin this June and each session (topic) will be offered three times. Our training tracking system, known as CATTS, will record all training sessions attended.
I know we are all busy and sometimes it’s tough to block off time for training, but we all need to keep up-to-date on new training subject matter and we are well served by attending refresher courses. Everyone’s cooperation in fully supporting our training and development program is needed.
On another matter, please join me in congratulating John Franklin, director of Support Services, this year’s recipient of the Earl B. Higgins Achievement in Diversity Award. This MUSC award serves to recognize outstanding contributions to promoting diversity.
Thank you very much.
W. Stuart Smith
Vice President for Clinical Operations and
Executive Director, MUSC Medical Center
Mediterra Catering open for business
Mediterra owner Jeff Gleim gave those gathered for the Tuesday’s Medical Center communications meeting an overview of the new food service now in place at the Wickliffe House.Gleim said he and his wife, Wendy, have been a full, all-purpose catering business for about six years and have established themselves in the Wickliffe House.
A few who already tried Mediterra said the food and service there is superb.
“We are in this for the long haul,” Gleim said.
Mediterra menu includes sandwiches, salads
and tea boxes
Toasted Sesame Humus—$3.25; Smoked Cheddar Pimento Cheese—$3.95; Asian
Cashew Chicken Salad $4.50
Micka
Robinson, right, returns change from a lunch customer in the newly renovated
dining room at the Wickliffe House. Mediterra Catering officially took
over the Wickliffe House in March and, in addition to catering special
events and weddings, is open for lunch 11 a.m. to 3 p.m. Monday through
Friday. A tea-room concept, Mediterra at the Wickliffe features gourmet
soups, salads and sandwiches without gourmet prices. Orders are placed
at the counter in the back of the house, and diners are encouraged to select
their own seating. Catering for corporate lunches is available on the second
floor with advance notice. For information, visit http://www.mediterracatering.com.
Salads—The W Caesar, with focaccio croutons and shaved parmesan—$4.95; Chicken Cobb Salad, with avocado, gorgonzola, shaved onion, bacon—$6.95; Toasted Pignoli with mixed greens, roasted peppers, and parmesan—$5.25; Cashew Encrusted Tuna with mixed greens—$6.95
Sandwiches —The Mediterra ~ feta, pesto and sundried tomato on
focaccio—$4.95; Grilled Portabello and Humus on focaccio—$5.50; Balsamic
Glazed Tuna Wrap with sprouts and avocado—$6.95; Mighty Muffalata, with
olive salad, ham, provolone and genoa salami—$5.95; The W Burger (bleu
or white)—$5.95; The W Gardenburger (bleu or white)—$5.95; Classic Cashew
Chicken Salad Sandwich—$6.50; Pimento Cheese Melt: $4.95 (add bacon, $1.50)
HIPPA
University Risk Management director Wayne Brannan said his office will
conduct an assessment for “Health Insurance Reform: Security Standards;
Final Rule Parts 160, 162, and 164.”
“This standard requires an assessment of how our facility safeguards protected health information,” Brannan said. “This includes electronic protected health information transmitted by electronic media, maintained in electronic media, or transmitted or maintained in any other form or medium.”
Brannon said that University Risk Management has developed four assessment tools in the form of questions to be distributed within the hospital, university, UMA, and CFC. “These tools are asking individuals if they use, maintain, access, or transmit electronic health information in a variety of questions,” he said.
The assessment tools will be available online this week or early next week and those answering the questions will be able to respond electronically. Brannan said he expects a five-day turnaround on the survey.
This HIPAA compliance issue needs to be in place by April 2005.
YES Campaign
Office of Development’s Jenny Clifton announced the launch of the annual
Yearly Employee Support campaign, “Round Up Support for MUSC.” This year’s
campaign is chaired by Valerie West, Ed.D., associate provost for education
and student life, and by William Hueston, M.D., Department of Family Medicine.
Clifton said that the YES campaign goal is $300,000. The brochure includes an active listing of funds to which contributors can designate their gifts. A number of weekly drawings will award prizes to contributors, with a grand prize of two nights at the Mills House and a gift certificate to Cypress Restaurant.
Development’s David Soutter announced that YES campaign gifts from UMA employees and designated to the Hospital Replacement Fund will be matched dollar for dollar by University Medical Associates.
“We want to encourage you to participate and to designate your giving to this truly exceptional facility,” Soutter said.
Revenue Budgets
Finance director John Cooper reminded those gathered to check if they
need to make any additional adjustments to their revenue budgets for fiscal
year 2005. These are adjustments that would vary from those that the budget
office has already submitted.
Adjustments already submitted by the Budget Office are: Inpatient revenue—2 percent activity increase and 8 percent price increase; Outpatient revenue—3 percent activity increase and 8 percent price increase.
Management Training Topics Beginning June
Following are the management training session topics as determined
by the recent needs assessment and training steering group.
Honest Conversations: ‘we need to talk;’ Negotiating Agreement: getting to YES; Understanding and Utilizing Budget Reports and Systems; Diversity Appreciation: understanding and respecting our differences; Motivating Self and Staff: proven tools and techniques; Generational Differences: turning barriers into bridges; Effectively Utilizing NRC/Picker Reports and Toolbox: making a difference; and Staff Retention: Making it Priority One.
Friday, April 23, 2004
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