Local reaction to approval of bill of rightsby Cindy A. AbolePublic Relations Not even July's temperatures rivaled the heated discussion within the
Capitol's chambers which led up to the Senate's adoption of a new patient's
rights legislation.
SCMA Patients’ Bill of Rights
2. The managed care and insurance industries should develop plan descriptions that detail benefits available under the plan in language easily understood by the average patient. Additionally, patients should be made aware of plan restriction on choosing their physician or hospital and limitations on treatment options, hospital stays, and financial incentives employed by the managed care organization. 3. The patient should be given full disclosure about the relationship of the managed care organization, physicians, and hospitals. Managed care and hospitals for limiting care provided patients should fully disclose these financial rewards to the patient. 4. There should be no restrictions on the ethical obligation of the physician to fully discuss the availability of diagnostic and treatment options as well as providing information to the patient about medical specialists. Restrictions on medicine are unethical and cannot be tolerated. Any attempt at gagging the physician’s duty to advocate the patient’s best medical interests should be immediately stopped. 5. The patient should be given a choice of an affordable point-of-service option at the time of enrollment. Ethically, a patient’s choice is an inalienable right. Patients should, at the time of enrollment, and for 30 days thereafter, be given the privilege of purchasing, with their own funds, a point-of-service option that allows patients to see the physician of their choice. 6. The patient should be provided a procedure to appeal decisions by a managed care organization that deny access to services, and there should be no retaliation against a patient for utilizing this process. Disagreements between managed care organizations and patients concerning access to treatment should be resolved through an appeals process, and there should be a guarantee of no retaliation against a patient who chooses to utilize this process. 7. Patients should be given sufficient notice when their physician is dismissed from the managed care organization. Patients develop trust in physicians and hospitals and interruption of this trust is a serious matter. Patients should always have ample notice of a disruption of the physician-patient relationship. 8. Patients should be given names and addresses of regulatory agencies capable of interceding when disputes between managed care organizations and patients cannot be reconciled. The names and addressed of regulatory agencies, such as the South Carolina
Department of Insurance and the Department of Health and Environmental
Control, should be made available to patients seeking redress of their
complaints about their managed care organization.
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