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Fall training courses offered by MUSC Human Resources  The Department of Human Resources presents free training and development courses to MUSC employees. The  programs are designed to enhance skills, job performance and job satisfaction. Family and Medical Leave Act (FMLA) Sept. 21, 9 a.m. to noon, room 803 Harborview Office Tower. Instructor: Jan Brandenburg How do I pay my employees when they are on FMLA leave? Do you have an employee out of work due to the birth of a baby? Do you have an employee whose mother or father is in the hospital and wants to be there with them? These and other questions will be answered. Participants must be a university employee to attend as this seminar relates to state policies and procedures. EEO/Affirmative Action and its Affect on Communication in the Workplace Sept. 22, 9 to 11 a.m., room 322 College of Nursing. Instructor: Mike Vanderhurst Discrimination claims based on age, race, disability and sexual harassment are a major concern of MUSC as well as the nation. These forms of discrimination can affect students, staff, as well as faculty and administrators. Participants will gain an understanding of the law and how it applies to MUSC employees and students. The course will also be offered from 9 to 11 a.m. Nov. 17 in room 403 CON. Customer Service and Telephone Techniques Oct. 6, 9 a.m. to noon, room 641 Strom Thurmond. Instructor: Barbara Bradham This class covers conducting business over the phone, customer service and handling unhappy customers, making productive and effective telephone calls, and listening skills. The course is also offered Nov. 10. Communication Skills Service: Gender Speak Oct. 10, 9 to 11 a.m., room 322 College of Nursing. Instructor: Christine Carpenter-Stewart The differences in communication styles between men and women will be discussed. To register for these classes, visit http://www.musc.edu/training. Friday, Sept. 17, 2004 Catalyst Online is published weekly, updated as needed and improved from time to time by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, catalyst@musc.edu. Editorial copy can be submitted to Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to petersnd@musc.edu or catalyst@musc.edu. To place an ad in The Catalyst hardcopy, call Community Press at 849-1778.