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Intensive care unit nurse radiates respect, compassion by Heather Woolwine Public Relations As Neonatal Intensive Care Unit’s Drew Graham, R.N., walked into the Children’s Hospital conference room overlooking the Atrium, he thought someone had let a well-hidden cat out of the proverbial bag. “I just celebrated my 50th birthday last week (Oct. 16-22) and thought, ‘Man! They got me.’”   Registered nurse Megan Anderson, NNICU, reads Drew Graham's nomination as he looks on. Graham, a NNICU nurse, is this quarter's Children's Hospital Customer Service Shining Star.   The cake at the center of the table might have made for a sweet birthday celebration, but Graham’s coworkers, colleagues and admirers were gathered for a different reason. He is the Children’s Hospital’s Quarterly Customer Service Shining Star for this quarter.   Sponsored by the MUSC Excellence Women and Children’s Patient Satisfaction Team, each quarter’s winner is selected to represent one of the four Medical Authority values of respect, accountability, adaptability or excellence. Graham, a member of the Children’s Hospital family for more than four years, was honored for exemplifying the value of respect.   Colleague Megan Anderson, R.N., NNICU, described Graham as kind and respectful, and said that the NNICU staff nominated him for the award.   Graham’s nomination said, “Drew Graham… is a shining star, because he is always courteous to his coworkers and treats patients with a caring a respectful attitude. He listens to everyone’s concerns while maintaining confidentiality of his patients and peers.”   The nomination further mentioned Graham’s great sensitivity to the needs of his patients and their families, as well as his ease at making families feel important and comfortable with a child’s care in the NNICU. “Drew is a joy to work with and his calm, caring attitude make a 12-hour shift very enjoyable for everyone around him,” the nomination concluded.   Visibly moved by the honor and the outpouring of gratitude from his friends, colleagues, and administration, Graham said, “It’s such an honor to work with all of you. Thank you so much for this recognition.”   Shining Star winners receive a gold pass to the Charleston County Park and Recreation Commission’s area locations; a gift certificate to a local restaurant, a certificate of appreciation, and a large cake to share with coworkers.     Friday, Nov. 10, 2006 Catalyst Online is published weekly, updated as needed and improved from time to time by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, catalyst@musc.edu. Editorial copy can be submitted to Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to catalyst@musc.edu. To place an ad in The Catalyst hardcopy, call Island Publications at 849-1778, ext. 201.