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MUSC Excellence at the University LDI-6 celebrates MUSC Excellence progress by Cindy Abole Public Relations The Division of Finance & Administration (F&A) sponsored its sixth Leadership Development Institute (LDI) Nov. 16 at the Charleston Marriott Hotel as part of the division’s continuing journey with MUSC Excellence.   Belinda Brown, from left, Randy Trussell, Susie Edwards and Betty Sandifer discuss strategies for a peer interviewing activity. The Vegas-themed daylong retreat gathered 63 managers and supervisors from the F&A division to review their pillar goal progress and celebrate the success of the 2006-2007 service teams. The meeting also focused on helping participants develop peer interviewing skills, which is a key component of the must haves of hardwiring excellence.    F&A LDI team leader, Julie Ham welcomed attendees and introduced Claire Hoefer, Office of Career Development program coordinator, who served as master of ceremonies for the day. David McNair of the McNair Group, a management development and customer service consulting firm, facilitated the  training and contributed to the program’s energetic atmosphere.   Highlights included a review of the division’s pillar goal progress by Lisa Montgomery, F&A vice president. She also shared several wins celebrating outstanding performance in F&A. Employees from Engineering & Facilities, Parking Management, Public Safety, and Risk Management were all recognized for their dedication to MUSC Excellence.     A review of the October Spotlight on Excellence employee feedback surveys, completed by more than 400 F&A division staff, confirmed that more than  81 percent of F&A employees believe that MUSC Excellence is making a positive difference.      Participants reviewed leadership and employee progress with other key Excellence tools including reward and recognition, sharing wins, employee/customer rounding, communication boards, staff meetings and pulse surveys. The benefits of good communication using rounding, key words, AIDET (acknowledge, introduce, duration, explanation and thank you), lifting up and follow-up calls to customers were also recapped.      The LDI attendees were joined by the rest of the F&A Excellence service team members for a luncheon celebrating their contribution to the program during the past year. Keynote speaker John Raymond, M.D., vice president for academic affairs and provost, praised employees for their progress with MUSC Excellence.   “Each of you has demonstrated success by meeting and embracing the division’s MUSC Excellence goals,” said Raymond. “You are the everyday role models and examples of success for fellow employees working in university departments, divisions and colleges.”   The next Division of F&A LDI is scheduled March 28.     Friday, Dec. 7, 2007 Catalyst Online is published weekly, updated as needed and improved from time to time by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, catalyst@musc.edu. Editorial copy can be submitted to Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to catalyst@musc.edu. To place an ad in The Catalyst hardcopy, call Island Publications at 849-1778, ext. 201.