Town hall meetings cover fiscal year
goals
A series of
medical center town hall meetings was held July 23 through Aug. 1. Topics included a review of the medical center’s progress on its goals for fiscal year 2006/07; an update of the goals for fiscal year 2007/08; a discussion of why MUSC employees need to “always” use AIDET; a progress report on the organizationwide employee perspective survey action plan; and an update on Ashley River Tower.
W. Stuart Smith, vice president for clinical operations and executive director, MUSC medical center, shared the following pillar-based medical center goals for fiscal year 2007/08.
Fiscal year 2007/08 goals
Service
--Increase patient satisfaction (inpatient and ambulatory) to the 75th percentile
People
--Reduce turnover from 11.84 percent to 11 percent
--Increase employee satisfaction to 66.3 (mean score)
--Increase physician satisfaction to 69.7 (mean score)
Quality
--Decrease mortality index to .80
--Reduce adverse event rate by 10 percent
Finance
--Operating margin of 3 percent
--Supply expense per adjusted discharge at 40th percentile
--Labor expense per adjusted discharge at 40th percentile
Growth
--Increase inpatient discharges 7 percent
--Increase outpatient visits 7 percent
Facilities
management's Jason Beers submits a survey in exchange for a MUSC yogurt
ticket from Institutional Relations' Verna, left, and Bilan Mitchell
July 25.Smith explained the new turnover goal excludes retirement and termination for cause. Also, the new mortality index goal is based upon University HealthSystem Consortium’s revised risk adjusted model.
A summary of the town hall meeting evaluations completed by attendees will be included in an upcoming Currents newsletter once the information is tabulated and will be posted on the MUSC Excellence Web site (http://mcintranet.musc.edu/muscexcellence/index.htm). A video of one of the town hall sessions will also be posted on the MUSC Excellence Web site soon.
As discussed during the meetings, a second annual Employee Perspectives survey will be conducted Aug. 13 - Aug. 27. The center will again use Press Ganey to conduct the survey. Responses are anonymous. All medical center employees are strongly encouraged to participate. The results will be communicated and used to measure progress with employee satisfaction and to develop new action plans.
Service pillar: Serving the public with compassion, respect and excellence
August Standard of Behavior—Respect
Keep all interactions positive by not engaging in negative behaviors such as gossiping, back-stabbing, nonverbal negative insinuations, undermining, withholding, infighting, and arrogance. Discuss internal issues only with those who need to know.
The employee standard of behavior, sponsored by Pastoral Care Services, reminds employees to treat others as they would like to be treated.
People pillar: Fostering employee pride and loyalty
August Employee Benefit of the Month—South Carolina Retirement System
A defined benefit plan, also called the traditional plan. When an employee retires, the annuity will be paid to the employee monthly, and will depend on the average final compensation and years of service. Visit http://mcintranet.musc.edu/muscexcellence/progress.htm.
For information, contact Mark Stimpson, benefits and records manager, at 792-9320, or Cindy Locklair, retirement coordinator, at 792-8108.
Friday, Aug. 3, 2007
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