MUSC Excellence at the Medical Center
Award winners, monthly
benefit announced
Town hall meetings The next town hall meetings are scheduled for Oct. 22 through Nov. 7.
Times and locations are: Oct. 22, 3:30 - 4:30 p.m., IOP Auditorium; Oct. 25, 2 - 3 p.m., SEI Auditorium; Oct. 26, 11 a.m. - noon, SEI Auditorium; Oct. 29, 11 a.m. - noon, SEI Auditorium; Oct. 30, 6:45 - 7:45 a.m., Room 100, BSB Auditorium; Oct. 30, 1 - 2 p.m., SEI Auditorium; Oct. 31, 7:30 - 8:30 a.m., IOP Auditorium; Nov.1, 2 - 3 p.m., 2 West Amphitheater; Nov. 2, 7:30 - 8:30 a.m., 2 West Amphitheater; Nov. 6, 3 - 4 p.m., 2 West Amphitheater; and Nov. 7, 10 - 11 a.m., 2 West Amphitheater.
The tentative agenda for the upcoming town hall meetings includes MUSC Excellence goals update; Employee Perspectives Survey results overview and department-based roll out plan; infection control update; inpatient rounding plan; Ashley River Tower events; new MUSC logo; and National Research Corporation Consumer Choice Award. Attendance is strongly encouraged.
At the meetings, the evaluation results from the July town hall meetings will be shared.
August Employees of the Month
Karen Brown, MUSC Behavioral Health North, Institute of Psychiatry
Applause Recognition: Excellence in going the extra mile in customer satisfaction. “Karen, her husband and children redecorated our playroom in August with her children donating a toy playhouse, toy kitchen center, motorcycle, books, puzzles, and kitchen toys. The playroom is now interactive, colorful and friendly for our clients.”
Linda Faircloth, Meducare
Applause Recognition: “A patient in pain was transported from Transitional Care Unit to MUSC for testing and Linda was the EMT who accompanied her. Linda stayed beyond her shift, clocked out to help care for and transported this patient to MUSC. A bed assignment came about two hours later and Linda helped take the patient to the floor and get her settled, all off the clock.”
August Physicians of the Month
Mark Wagner, M.D., Psychiatry
“I came to the Star Ladson program June 14, and both registered nurses were stuck in a traffic tie up. When I told Dr. Wagner this information, he quickly stepped up to give the morning medication to the children so that they would have the best chance to have a good day. He was wrapping things up to catch a flight out of town, but took the time to help us provide excellent care to our patients and give them the best chance for success. He is always such a great team player and I have never worked with a better doctor! You will never hear Dr. Wagner say, ‘That’s not my job.’”
Robert Stuart, M.D., Oncology
“I have encountered Dr. Stuart in various settings and situations and, without exception, he proves to be not only an outstanding physician but also an excellent teacher. His integrity as a doctor and the depth of care he has for his patients, as well as his strong collaborative interaction with others in the medical field” are noted in several examples provided in this nomination.
Nestor Esnaola, M.D., Surgical Oncology
“Dr. Esnaola spent long hours with our family explaining everything about my sister-in-law’s cancer, including drawing pictures. He held her hand and reassured her and a family in panic mode. He would call me at work and answer questions and his staff truly models his behavior. What an incredible place to work! I feel like Dr. Esnaola saved her life and for that we are truly grateful. He is an incredible doctor and MUSC is lucky to have physicians of his caliber. My sister-in-law wanted me to think of a way we could thank Dr. Esnaola and I couldn’t think of a better way than nominating him for the Monthly Magnetic MD.”
Quarterly leader pillar awards shared at Leadership Development Institute
The quarterly MUSC Excellence pillar awards were recently given to leaders who demonstrate MUSC Excellence values and/or create very good results that impact one or more of the pillar goals.
Stuart Smith,
vice
president for clinical operations and executive director, stands with
LDI award winners Erica Rouvalis, Peggy Thompson, Linda Randazzo,
Carrie Weston, Maggie Thompson and Diana Mullis.Diana Mullis, M.D., Institute of Psychiatry, Behavioral Health Clinic—West Ashley: Service Pillar Award
Goal: Achieve 50th percentile in patient satisfaction (baseline was 12th percentile). Results: Achieved 84th percentile (a 72-point percentile increase) in a fiscal year.
Maggie Thompson, manager, Service Excellence, Ambulatory Care Services: Service Pillar Award
Goal: Achieve 62nd percentile in patient satisfaction. Results: Achieved 71st percentile.
Linda Randazzo: manager, Performance Improvement and Staff Development, Ambulatory Care Services: Service and People Pillar Award
Goals: Achieve 62nd percentile in patient satisfaction and achieve improvements in employee satisfaction scores from 56th percentile. Results: Achieved 71st percentile for patient satisfaction and achieved 90th percentile for employee satisfaction (96.6 percent participation rate).
Erica Rouvalis, manager, Physical Therapy, Therapeutic Services: Service and Growth Pillar Award
Results: Achieved a 20.9 percent growth in inpatient and outpatient procedures (total equals 127,987). Achieved an overall patient satisfaction score of 97.4 percent.
Peggy Thompson, director, Hospital Patient Accounting: Finance Pillar Award
Results: Achieved 101.1 percent of cash target for fiscal year 2007. Collected 9 percent more cash than fiscal year 2006, resulting in $48,285,421 additional dollars.
Carrie Weston, manager, Scheduling Operations, Ambulatory Care/Clinic Business Operations: Finance and Growth Pillar Award
Goal: Increase Point of Service (POS) collections by 10 percent. Results: Achieved 17.11 percent increase in POS collections in June.
Communication board quarterly audits
Communication boards with MUSC Excellence information related to the pillar goals are being audited this week. Because of the great job that the board liaisons (those responsible for posting monthly updated to the boards) have done, audits of communication boards will be done quarterly—as long as the medical center keeps up the good work.
Organizational information for posting on the boards and sharing in staff meetings is available at http://mcintranet.musc.edu/muscexcellence/communicating.htm.
October Benefit of the Month: “No Flu—It’s up to you” Campaign
Vaccines will be available beginning in October with multiple clinics scheduled with times posted on the intranet. Look for information on communication boards beginning Oct. 1.
October Standard of the Month continues with the 10/5 Challenge. Remember—Make eye contact and smile at 10’. Say hello at 5’.
Friday, Sept. 28, 2007
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