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MUSC Excellence at the university

F & A recognizes Excellence in its leaders

The university's Division of Finance & Administration’s Pillar of Excellence Award (Leader of the Quarter) is a quarterly award to recognize leadership achievement in organizational objectives related to the five pillars of Excellence. Each quarter, the Rewards & Recognition Committee accepts nominations for Leadership Development Institute (LDI) member for contributions to leadership development within the division.
The five pillars include actions required by organizational leaders to make culture better for employees. Nominations may include the outcome that leaders have taken in the course of normal duties consistent with MUSC Excellence goals and objectives.
So far, the Division of Finance and Administration has honored three people for Leader of the Quarter for 2008. They  were awarded with a pillar of Excellence and recognized at the division’s quarterly LDI  or Service Excellence Team (SET) meeting.

Betty Sandifer, Purchasing Services—First Quarter
Summary of the nomination: “Betty is a strong customer service advocate. Customers continuously comment about how she helped them expedite a purchase and provide a solution to a potential crisis. A notable example of her customer service is the Partnership for Excellence initiative Betty developed for the MUSC community. She proposed that the Purchasing Department would commit to providing excellent and timely service if the customer would commit to providing the most accurate and complete information necessary to process a purchase. To sell her innovative idea, she developed a public relations program where she attended every college business manager’s meeting and created a pamphlet to expand on the initiative. She was recognized by colleagues for raising the bar on customer service. She is a very caring leader who is always boosting the morale of the department. Betty is an excellent leader and a shining example of MUSC Excellence.”

Pam Wilkinson, Controller’s Office/Accounting Services—Second Quarter
Summary of the nomination: “Pam is all about providing excellent customer service. I have heard many people praise Pam’s responsiveness to customer issues and questions. Her external customers call Pam even when they know their question involves another department because they know Pam will have or be able to find the answer. Pam demonstrates true concern for the people within her department. She strives to keep her department aware of all pertinent events and information. Pam monitors each Accounting Services’ individual’s workload and steps in when she perceives help is needed. Pam is an active proponent for cross-training both for customer service and employee growth opportunities. Pam is truly a outstanding leader.”

Melinda Anderson, Office of Parking Management—Third Quarter
Summary of the nomination: “Melinda’s performance this quarter is a hallmark for service to the MUSC community. The fall semester is usually a challenging time for the Parking Operations as students and faculty return for the academic year. Fall 2008 had parking challenges and Melinda correctly foresaw how these situations could combine to create gridlock, confusion, and major dissatisfaction in the university parking system. She proactively and creatively sought out solutions and alternatives to these challenges. Student registration and parking start-up was accomplished without a hitch; registration for the new Bee Street garage enabled that facility to be used on its first day of availability—Sept. 22; aggressive use of the Aquarium Garage alleviated pressure on the Hagood Park & Ride system; and implementation of a new automated parking control and management system was completed. Melinda’s spirit of cooperation and professionalism coupled with her uncompromising customer service attitude consistently and fully promotes the principle of excellence in service to the MUSC community.”

Nominees recognized
First quarter: Anderson and Mike Schultz, Engineering & Facilities
Second quarter: Anderson, Wayne Brannan, University Risk Management; Brenda Marcelais, Office of Parking Management; Josie Rowell, Engineering & Facilities Administration; and Randy Trussell, Grants & Contracts Accounting
Third quarter: Joe Avant, Occupational Safety & Health; Katherine Campbell, Engineering & Facilities, University Housekeeping; Nancy Sifford, Workers Compensation; Dana Tumbleston, Human Resources Management; and Elizabeth White, University Risk Management.


Nov. 7, 2008

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