 |
 |
|---|---|
|
|---|
|
|
Summary
of the nomination: “Betty is a strong customer service advocate.
Customers continuously comment about how she helped them expedite a
purchase and provide a solution to a potential crisis. A notable
example of her customer service is the Partnership for Excellence
initiative Betty developed for the MUSC community. She proposed that
the Purchasing Department would commit to providing excellent and
timely service if the customer would commit to providing the most
accurate and complete information necessary to process a purchase. To
sell her innovative idea, she developed a public relations program
where she attended every college business manager’s meeting and created
a pamphlet to expand on the initiative. She was recognized by
colleagues for raising the bar on customer service. She is a very
caring leader who is always boosting the morale of the department.
Betty is an excellent leader and a shining example of MUSC Excellence.”
Summary
of the nomination: “Pam is all about providing excellent customer
service. I have heard many people praise Pam’s responsiveness to
customer issues and questions. Her external customers call Pam even
when they know their question involves another department because they
know Pam will have or be able to find the answer. Pam demonstrates true
concern for the people within her department. She strives to keep her
department aware of all pertinent events and information. Pam monitors
each Accounting Services’ individual’s workload and steps in when she
perceives help is needed. Pam is an active proponent for cross-training
both for customer service and employee growth opportunities. Pam is
truly a outstanding leader.”
Summary
of the nomination: “Melinda’s performance this quarter is a hallmark
for service to the MUSC community. The fall semester is usually a
challenging time for the Parking Operations as students and faculty
return for the academic year. Fall 2008 had parking challenges and
Melinda correctly foresaw how these situations could combine to create
gridlock, confusion, and major dissatisfaction in the university
parking system. She proactively and creatively sought out solutions and
alternatives to these challenges. Student registration and parking
start-up was accomplished without a hitch; registration for the new Bee
Street garage enabled that facility to be used on its first day of
availability—Sept. 22; aggressive use of the Aquarium Garage alleviated
pressure on the Hagood Park & Ride system; and implementation of a
new automated parking control and management system was completed.
Melinda’s spirit of cooperation and professionalism coupled with her
uncompromising customer service attitude consistently and fully
promotes the principle of excellence in service to the MUSC community.”The Catalyst Online is published weekly by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. The Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, catalyst@musc.edu. Editorial copy can be submitted to The Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to catalyst@musc.edu. To place an ad in The Catalyst hardcopy, call Island Publications at 849-1778, ext. 201. |