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Currents, Feb. 12
To Medical Center Employees:
The recent opening of Ashley River Tower (ART) was the result of years
of planning and hard work. As we approached the “eleventh hour”
before the opening, many dedicated individuals were intensely engaged
in ensuring for operational support, staffing and smooth transport of
patients. I wish to commend everyone involved for your outstanding
work. In the weeks ahead, we will highlight examples of
exceptional accomplishments by departments and individuals.
Since the opening of ART we are busier than ever. As of Feb. 13, our
census was at an all time high of 571 including 106 ART patients.
With an opening of a facility of the magnitude of ART, it is expected
that issues with service support and other needs will surface. We will
be working diligently to address these needs.
The next medical center town hall meetings are scheduled for Feb. 25 to
March 11. All employees are encouraged to attend. Details on
times and locations are included in this newsletter.
The town hall topics will include: goals update; discussion of best
practices adopted by departments to achieve high patient satisfaction
results; an update on plans to improve employee selection and retention
methods; a brief summary of the current Leader Evaluation system and
plans to adopt a pillar-based evaluation system for all employees; a
“backfill” (renovation plan for the university (main) hospital); and
Thank you very much.
President for Clinical Operations and
Executive Director, MUSC Medical Center
Town hall meeting schedule
Feb. 25, 3:30 p.m., IOP auditorium; Feb. 26, 1 p.m., 2W Amphitheater;
Feb. 27, 7:30 a.m., Feb. 28, 2 p.m., 2W Amphitheater; March 3, 7:30
a.m., SEI Auditorium; March 4, 6:45 a.m., Room 100 Basic Science
Building; March 5, 11 a.m. and 2 p.m., SEI Auditorium; March 7, 10
a.m., SEI Auditorium; March 10, 11 a.m., IOP Auditorium; and March 11,
11 a.m., SEI Auditorium
People—Fostering employee pride
McEntire, Construction & Design, unveiled the medical center’s
realignment plans and what’s happening with the existing facility after
Ashley River Tower's opening Feb. 4.
She reviewed long-term plans for stages one through six. Currently,
construction affecting 9E, 9W, 10W, 4W, 6SW (bariatric rooms) is slated
to begin. 9Center is closed. For stage 1, construction in 6SW, 9W, 9E
and 10W will begin in early March.
As part of the STICU project, 9Center and 4West will undergo
construction for the interim ICU location.
By April 2010, all departments are expected to occupy their final
location. Throughout the renovation period, the hospital is required to
upgrade to current codes and complete aesthetic renova-tions in patient
rooms. A majority of the renovations will be conducted at nursing
Maggie Bobo, director of quality improvement, Mid-Atlantic Affiliate of
the American Heart Association (AHA) addressed managers and presented
the AHA’s Get With the Guidelines (GWTG) Program’s Performance
MUSC was recognized among 1,451 GWTG national hospitals (24
participating statewide hospitals) with three bronze awards in the
areas of coronary artery disease, heart failure and stroke. Christine
Zensen, R.N., and Natalia Corica, M.D., representing MUSC’s Stroke
Program, accepted the award.
As a result, MUSC will be featured in future scientific sessions, the
International Stroke Conference, Stroke and Circulation publications
and listed in the July issue of U.S. News & World Report’s annual
February Benefit of the
Mark Stimpson, HR benefits manager, introduced February’s benefit of
the month: tuition assistance (HR Policy# 17). Eligible employees
may receive up to $7,500 per year in tuition assistance to further
their education and meet the business needs of the institution. Fees
covered include lab, programs and informatics, but not books. The
manager must approve course work.
For information, visit http://mcintranet.musc.edu/hr
or call 792-0819.
February Standard of the Month
Vicki Marsi, Digestive Disease Service Line administrator,
re-emphasized the practice of “Managing Up,” which emphasizes the “I”
component for AIDET (Acknowledge, Introduce, Duration, Explanation and
Thank You) best practices. Managing up one’s self, coworkers,
physicians and staff helps: decrease patient anxiety; improves the
patient experience; increases compliance; and improves clinical
Service—Serving the public with
compassion, respect and excellence
Schaffner, Ph.D., R.N., clinical services administrator, reviewed
details about shared services, a consolidation and sharing of services
by different units within the organization. Examples of departments
undergoing strategic development are Radiology Services, Quality,
Marketing and Business Development and Clinical Business Operations.
Other areas to follow include Decision Support Services, Surgical
Services, Laboratory Services and Pharmacy Services.
Shared services: achieves economies of scale; empower shared services
leaders and members in decision making; improves the patient
experience; contributes to the success of service lines; enhances
accountability for financial success; adopts research implications and
applications in clinical care and generates clinical revenues to
support the academic/hospital missions.
According to Schaffner, this is a systems approach where all components
are interrelated and each service line affects shared services and each
shared service affects the service line.
The organizational structure for service line and shared services is
already aligned headed by the vice president of clinical operations
(Stuart Smith) and vice president for medical affairs (Jerry Reves,
M.D.), executive medical director (Pat Cawley, M.D.) who chairs the
advisory committee and works with individual service lines and other
The shared services organization features vice president of clinical
operations (Smith), chief nursing executive (Schaffner), who chairs the
advisory committee, and works with the shared services leader (plus
physician leader) and subsequent committees.
Service lines update
Pat Cawley, M.D., executive medical director, reviewed specifics about
the clinical service line model. Service lines allow for the alignment
of care so that it results in the highest possible outcomes in quality,
patient satisfaction and cost effectiveness.
Service lines are expected to accomplish the following: achieve a
patient-focused care experience; fosters interdependence among
interdisci-plinary providers; fosters pride of enterprise and sensed of
shared destiny; brings research implications and applications directly
to clinical care; aligns college and hospital objectives; generates
clinical revenues to support the academic mission; and increases
Currently, four of MUSC’s 11 service lines were activated since last
July: Children’s and Perinatal, Digestive Disease Center, Heart
& Vascular Center and Transplant Center.
Others scheduled to go live in July include Hollings Cancer Center,
Institute of Psychiatry, Musculoskeletal, Neurosciences,
Trauma/ED/Surgical Critical and Acute Care and Medical Critical/Acute
patient care in a safe environment
Rees, interim director of quality and patient safety, reviewed changes
to the Joint Commission’s 2008 National Patient Safety Goals (NPS). He
reviewed a new requirement to an existing goal focusing on the safe use
of anti-coagulation therapy.
He also presented new NPS goal designed to improve the recognition and
response to changes in a patient’s condition.
More specifically, the goal requires hospitals to create a suitable
method for staff to request additional assistance from
specialty-trained individuals when a patient’s condition appears to be
Rees reviewed two changes to employee badge attachments. The term,
“MUSC is safe,” will be changed to “MUSC is safer”—with the “r”
standing for recognition and response to a patient’s condition.
Because of these changes, Rees distributed revised NPS posters to
managers. The posters are available at the medical director’s staff
office, Room 258, North Tower.
- Nicole Painter, R.N., was named 5E nurse manager in
vascular cardiology at ART. Painter comes to MUSC from El Paso, Texas.
- Marilyn Schaffner also recognized Michael Roudabush,
Medical Director’s Office, Laurie Zone-Smith, Ph.D., R.N., Center for
Professional Development & Clinical Education Resources, and Chris
Fortier, Pharmacy Services, for their leadership and efforts guiding
the Alaris Infusion Pump roll-out.
Friday, Feb. 15, 2008
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