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MUSC Excellecne at
Employees of the Month
University’s Finance & Administration (F&A) division celebrated
the January Employee of the Month, Feb. 20. Employees were
selected by the Rewards & Recognition Committee (RRC) from a list
of all F&A Applause Award nominations for January.
Each month, F&A honors employees from the Engineering &
Facilities, Finance, and Operations departments who were nominated for
Applause awards for their commitment to excellent service.
Employees of the Month
Steve Kincaid, Engineering & Facilities
accepts his award as an employee of the month for January from John
Wilson, director of facilities.
A summary of Kincaid's nomination reads: “Steve is the Building
Engineer for Zone 6 and is responsible for maintaining more than 1
million square feet of customer occupied space. There are more than 50
challenging properties under Steve’s supervision, including Harborview
Office Tower (HOT) and Colcock Hall. Steve goes about his duties every
day in a way which exemplifies MUSC Excellence. In each of the customer
satisfaction surveys this year Steve has received consistently positive
comments. Comments include ‘He always responds when called;’ ‘follows
through;’ ‘makes suggestions to avoid future problems;’ ‘one person I
could count on;’ and ‘If Steve worked for me, I’d give him a raise!’
Some of Kincaid's work involves tenant relocations across campus as
well as into, out of, and within HOT. A recent move which brought
praise from Continuing Medical Education was a departmental relocation
from the second floor of the Institute of Psychiatry to the renovated
10th floor HOT. The scope of work included painting and carpeting,
among other things. This job went quite well. A second job which
brought tenant compliments was the renovation of 25 Ehrhardt St.
Nathaniel Fickett, Public Safety
F&A chief operations officer, congratulates Nathaniel Fickett.
A summary of the nomination reads: “For the past couple of weeks MUSC
has allowed a woman, whose husband is a terminal patient at the
hospital, to park her motor home on site enabling her to be close to
her husband. They are from Canada, a long way from home. Part of our
duties at Public Safety is to provide safety escorts for visitors when
needed. In the process of providing escorts to this person, Officer
Fickett took the extra time to get to know her and learned of her
husband’s condition. Seeing the family’s situation, Officer Fickett
immediately reached out to help. He learned that the woman had not been
eating well, and had basically been living off of ‘vending machine’
items. On his own time and expense he bought groceries for her.
During another conversation with her he learned her children were
flying in from Canada for a few days to visit their father. Nathaniel
again reached out and arranged to pick them up from the airport and
bring them to the hospital. On yet another occasion, learning the
holding tanks on the motor home needed to be emptied; Officer Fickett
picked up the motor home, drove it to a pumping facility, pumped the
tanks, and returned it.”
Fickett has time and again gone above and beyond to make a difficult
situation a little easier for people a long way from home. He is an
asset to the Department of Public Safety and MUSC. His actions
demonstrate what MUSC Excellence is all about.
The Applause nominations for January were Dee Crawford, Human Resources
Management; Leslie Hayes, Public Safety; and Sylvia Strickland, Human
did not select an Employee of the Month from the division of Finance
for January. The nominations received did not meet the Applause
criteria and consequently were not considered in the Employee of the
Month selection process. Nominations received by RRC which do not
meet the criteria are normally turned into PEER (Promoting Employee
Excellence Recognition) Postcards and presented to the employee
in lieu of an Applause Award.
PEER Postcard recipients
January PEER Postcard recipients were Barbara Bell, Parking Management;
David Blick, Engineering & Facilities; Jan Brandenburg, Human
Resources Management ; Kevin Drayton, Engineering & Facilities;
Elaine Meadows, Engineering & Facilities; and Gale O’Neal, Human
PEER Postcard is an employee thank you card used to recognize other
F&A co-workers observed practicing standards of behaviors
consistent with MUSC Excellence in the areas of service, finance,
people, quality and growth.
F&A sponsors an employee appreciation event, generally held on the
third Wednesday of each month, to recognize Applause Award nominees and
winners, as well as PEER Postcard milestones for service excellence.
The next Employee of the Month event will be March 19.
Nominations for Applause awards are due by Feb. 29.
Friday, Feb. 29, 2008
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