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MUSC
Excellence at the medical center
Employees recognized
for job well done
Service: Serving the public with
compassion, respect and excellence
Press Ganey quarterly
banner winners for patient satisfaction for fiscal year 2008 second
Quarter
Congratulations to
the Total Joint Replacement Unit for receiving one of the highest
patient satisfaction scores—98 percent—for fiscal year 2008 second
quarter (October through December 2007).
The following areas received the banner award: Children’s Hospital and
Perinatal Services/ED, 5W, with a 98 percentile rank and a mean score
of 91.7; Adult Hospital and/ED, 2 Joint Replacement Unit with a 98
percentile rank and a mean score of 91.1; Outpatient Services and
Clinics On Campus—Pediatrics, CH 6 Peds Cardiology with a 90
percentile rank and a mean score of 93.6; Outpatient Services and
Clinics On Campus—Adult, RT 10 Maxillofacial with a 99 percentile rank
and a mean score of 96.7; Outpatient Services and Clinics On
Campus—Adult, CT Surgery with a 97 percentile rank and a mean score of
95.1; Outpatient Services and Clinics Off Campus, West Ashley
Cardiology with a 98 percentile rank and a mean score of 95.3;
Outpatient Services and Clinics Off Campus, Specialty Care North
Dermatology with a 97 percentile rank and a mean score of 95.2;
Institute of Psychiatry Inpatient Services, 2N with a 82 percentile
rank and a mean score of 87.8; Institute of Psychiatry Outpatient
Services, Adult Residents’ Clinic, with a 90 percentile rank and a mean
score of 93.1; Most Improved Service Area Overall Patient Satisfaction
is Trident Family Medicine with a percentile rank of 91 (was 19)
and a mean score of 93.7.
Ambulatory Care Service
Excellence celebrations
Ambulatory Care leadership celebrated attaining the 79th percentile for
overall patient satisfaction, with all Ambulatory Care employees,
re-emphasizing their commitment to Ambulatory Care's 2008 goals.
Because Ambulatory Care clinics start early and run late, it was
extremely challenging to get nursing staff off of the clinic floors to
join the employee gatherings. Leadership organized ten sessions to
accommodate more than 600 employees.
The theme, “I am MUSC Excellence,” was featured. Signage was produced
with decorations, balloons, programs and goodie bags which included a
new AIDET card for employee name badges, the special “I am MUSC
Excellence” wristband, Caught-you-caring cards, Shining Star stickers
and some candy treats.
Managers submitted names of front-line staff to be recognized at the
events. Special certificates were presented along with “I Make a
Difference” pins to each recipient. A PowerPoint presentation featuring
action photos of staff set to music was developed for the event. Door
prizes were distributed at each session.
All 600 employees from housekeeping staff to managers were invited. An
estimated 400 employees attended. Staff praised fellow co-workers when
the awards were distributed. Employees laughed and applauded as the
special presentation was shown as well as pictures of Ambulatory Care
award recipients throughout the year.
Dave Neff, Ambulatory Care administrator, reviewed some of the
department’s key accomplishments throughout the past year, which were
numerous. Finally, employees recited a new “I am MUSC Excellence”
pledge, which they read together, and received copies to hang in
their clinics.
People: Fostering employee pride
and loyalty
January DAISY winner
Katherine Fairey,
center, celebrates with coworkers for being selected as the DAISY award
winner for January.
Katherine Fairey, R.N. (7A Children’s Hospital). “Katherine is an
outstanding nurse. My 13-year-old daughter, Julianna, has been admitted
four times since the beginning of October. We have had the privilege of
having Katherine as a nurse. Her calm, compassionate presence is such a
welcome relief. She provided outstanding clinical care, and in
addition, she is truly compassionate. Julianna was able to share her
concerns about being a 13-year-old who has lost everything in life she
is familiar with. She loved being with Katherine. I was able to go home
to sleep for the first time since she had been admitted because
Katherine was going to be her night nurse. I knew she would be well
cared for, but more importantly, so did Julianna. MUSC should be proud
to have such a great nurse on its team.” (Submitted by Julianna’s
mother)
January Employees of the
Month
- Fabiana Squarize, Physical Therapy, goes above and beyond
every day at MUSC. “Recently, she had a patient on the Transitional
Care Unit who needed financial assistance to purchase a wheelchair and
walker. Fabiana went to North Charleston on her day off and had a
wheelchair donated from the disabilities resource center. She brought
it to the patient so that she would have one when she went home. This
employee always takes time to do extra little things for her patients,
even if it includes giving up her own time.” (Nominated by Sara Kraft)
- Lance Johnson
Lance Johnson is an information technician coordinator in Ambulatory
Care. “Lance Johnson has done an amazing job relocating 30 scheduling
and support staff. He is reliable, responsive and willing to help. He
worked all day on a Saturday so the scheduling team would come in
Monday morning to working computers. He is a miracle worker. While
rounding on staff who had relocated, Lance heard from staff who praised
him throughout the entire process. One employee mentioned that during
the move, Lance was seen in one of the hospital’s parking garage
changing a visitor’s tire. Lance is leaving MUSC to relocate to
Virginia with his wife and her new job. He will be missed beyond
belief. Thank you, Lance, for all you do every day to make Ambulatory
Care successful.” (Nominated by Shannon Ravenel)
- Paige Merrill, Occupational Therapy. “Paige Merrill always
goes above, but now has gone well beyond her duty this time. She helped
raise more than $500 to provide adaptive equipment for an 8-year-old
child who has been in the hospital since October 2007. Its purpose was
to help the child continue the experience of fun with toys and play.
The girl has a spinal cord injury and can only use sip and puff or
twitch switches. The day we brought toys to the child was the first day
many saw her smile. She was so excited to be able to operate a remote
control car and actually interact with other people with a board game.
Paige did a great job raising funds to make this happen. She saw beyond
the child’s injury and was able to provide her with some joy during her
stay in the Children’s Hospital.” (Nominated by Courtney Jarrard)
Patient satisfaction
recognition in the Adult ED
The ED Patient Satisfaction Team awarded three employees for their
dedication to MUSC Excellence. Each time an employee’s name is
mentioned in the callbacks or as part of the Press Ganey survey, the
name(s) will be placed into a quarterly drawing where three names are
drawn. The winners from the fiscal year 2008 second quarter are Walter
Limehouse, M.D., Yalani Vanzura, M.D., and Jodi Redders, R.N.
Town hall meetings
continue through March 11
A reminder to employees that if you are unable to attend a town hall
meeting this week, plan on participating in one of the upcoming
sessions. Town hall meetings will continue through March 11.
The agenda includes an update on organizational goals, patient
satisfaction success with Ambulatory Care and the Institute of
Psychiatry, the employee selection and retention plan, performance
review system action plan, backfill plans and an update on Ashley River
Tower.
Friday, Feb. 29, 2008
Catalyst Online is published weekly,
updated
as needed and improved from time to time by the MUSC Office of Public
Relations
for the faculty, employees and students of the Medical University of
South
Carolina. Catalyst Online editor, Kim Draughn, can be reached at
792-4107
or by email, catalyst@musc.edu. Editorial copy can be submitted to
Catalyst
Online and to The Catalyst in print by fax, 792-6723, or by email to
catalyst@musc.edu. To place an ad in The Catalyst hardcopy, call Island
Publications at 849-1778, ext. 201.
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