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MUSC Excellence at
the medical center
Health 1st encouraging
Service—Serving the public with
compassion, respect and excellence
The intent of the Hospital Consumer Assessment of Healthcare Providers
and Systems (HCAHPS) initiative is to provide a standardized survey
instrument and data collection methodology for measuring patients’
perspectives on the quality of their hospital care.
While many hospitals collect information on patient satisfaction, until
the HCAHPS initiative there has been no national standard for
collecting or publicly reporting information that would allow valid
comparisons to be made across hospitals.
This information will be made available to the public in late March
online at http://www.hospitalcompare.hhs.gov.
There are 27 questions:
--Four screening questions
---Five demographic questions
--18 questions within seven composites
--Responsiveness of hospital staff
--Cleanliness and quiet of hospital environment
--Communication about medicines
How do we look?
As of the end of February the fiscal year-to-date data is as follows.
- Seventy-eight percent answered the question “Would you
recommend?” definitely yes as compared to a state average of 66 percent
and a national average of 67 percent.
- Seventy-one percent gave the hospital a rating of nine or
10 (10 being the highest) as compared to a state and national average
of 63 percent.
People—Fostering employee pride
MUHA Benefit of the Month
for March—Health 1st wellness teams
Health 1st, MUSC’s Employee Wellness Program, is designed to enhance
health awareness and well-being among MUSC’s community. The Health 1st
Wellness Team competition began in May 2007 and will continue until
April. The object of the team competition is to gain points for steps
taken toward a healthy lifestyle.
To celebrate the year long competition, Health 1st is holding the
Active April Challenge. The challenge is to have enough employees
accumulate enough steps so the April grand total will lead participants
around the world three times.
Employees need to start or join a team in March to be ready for the
Active April Challenge the following month.
For information about the challenge and about starting or joining a
team, go to http://www.musc.edu/medcenter/health1st,
contact email@example.com or call 792-9959 or 792-1245.
Friday, March 14, 2008
Catalyst Online is published weekly,
as needed and improved from time to time by the MUSC Office of Public
for the faculty, employees and students of the Medical University of
Carolina. Catalyst Online editor, Kim Draughn, can be reached at
or by email, firstname.lastname@example.org. Editorial copy can be submitted to
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