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Currents March 4
To Medical Center Employees:
At the March 4 communications meeting “Welcome New Hires to Your
Department” was announced as the Standard of Behavior of the month. The
purpose of having a standard of the month is to promote understanding
of our Standards of Behavior, our values, and the important role
everyone plays to the success of our organization.
“Welcome New Hires to Your Department” is particularly timely. We know
that 40 percent of our total employee turnover can be attributable to
employees in their first year of employment. According to The Studer
Group, 66 percent of new hires nationally make a decision to leave or
remain within their first 90 days of employment. By having everyone
take ownership in the success of new hires we should do a better job
with retention. We also know that when we reduce our turnover this
positively affects other pillar-based goals.
On March 12 and 13 our management team, including nearly all Medical
Center supervisors with responsibility for hiring and performance
evaluation, will take part in our ninth Leadership Development
Institute (LDI). The LDIs are intended to make our management team
members better leaders. While the LDI is being conducted, we have full
confidence in those individuals managing the Medical Center in our
absence, and we greatly appreciate their work.
Key LDI agenda topics will include: discussion on goal setting and
managing action plans; education concerning the Hospital Consumer
Assessment of Heathcare Providers and Systems (HCAHPS); an update on
the effectiveness of hourly nurse rounding; phase two training on
selecting talent, peer interviewing and employee retention
tactics; and a report on our plans to implement a new performance
evaluation and compensation plan next fiscal year that will reinforce
MUSC Excellence goals and differentiate pay based on performance.
We are two years into our MUSC Excellence journey. MUSC Excellence is
about aligning our behaviors and operational practices with our values
and goals. We have made good progress, and we will continue to see
positive results as we move forward. Thanks to everyone for a job well
President for Clinical Operations
Executive Director, MUSC Medical Center
Town hall meeting schedule
March 7, 10 a.m., SEI Auditorium; March 10, 11 a.m., IOP Auditorium;
and March 11, 11 a.m., SEI Auditorium; March 18, 11 a.m., ART
Auditorium; and March 19, 3 p.m. ART Auditorium
People—Fostering employee pride
Drachman, J.D., MUHA legal council, reviewed HIPAA policy and
emphasized avoid-able violations with employees. In the six-month
period ending Jan. 31, a total of 37 HIPAA violations were reported in
the medical center. Violations ranged from employee complaints,
misdirected faxes, ongoing OACIS and Practice Partner audits, patient
complaints and Hotline/Department of Risk Management referrals.
HIPAA policy states that written prior authorization is required for
anyone accessing the medical record of a spouse, parents, children age
16 and older, relatives, friends or coworkers.
Get With the Guidelines
Chris Zensen, R.N., Stroke Program coordinator, recognized additional
departments—Pharmacy Department, case managers and social workers and
hospital service coordinators—for their support with MUSC’s achievement
in receipt of the American Heart Association’s Get With the Guidelines
(GWTG) Performance Achievement Awards presented Feb. 15.
MUSC was recognized among 1,451 GWTG nationwide hospitals (24
participating hospitals in South Carolina) with three bronze awards for
care in the areas of coronary artery disease, heart failure and stroke.
Helena Bastian, Human Resources director, presented the following:
- Management orientation training is scheduled for March 7,
Session I, 8:30 a.m. to 2:30 p.m., 2W Classroom; March 10, Session II,
8:30 a.m. to 12:30 p.m., 2W Classroom; and March 18, Session III, 8:30
a.m. to 4 p.m., Room 220 Clinical Sciences Building. Register via CATTS.
- ART Central Orientation is available on CATTS beginning
March 10. Department’s CATTS Administrators may assign new hires. If
you have questions, contact Tish Hyland, 792-9871.
- Managers are reminded to review departmental/unit staff
files for compliance. Questions, contact Karen Rankine, 2-7690.
- Effective January 2008, managers are reminded that new
employee health clearance forms will be collected and maintained by
Employee Benefit for the
- Managers are asked to review campus parking alternatives
with all new employees. They include carpooling, CARTA & CARTA
Express, MUSC parking and private renters parking. HR will provide
parking information in all new employee packets.
Annie Lovering, R.N., Health 1st program manager, unveiled details of
the new Active April program available for all employees.
The program recognizes employee achievements for embracing physical
activity and healthy living featuring a Wellness Team Competition with
about 60 employee teams.
Throughout the year, participants have been challenged to adapt four
wellness habits: drink water, increase their daily exercise, increase
the intake of fruits and vegetables and no smoking. With Active April,
employees are encouraged to have fun as they create new teams,
reorganize old teams or continue with their current teams. Team
members can walk individually or as a group. MUSC employees are
challenged as a whole to walk enough steps that would equal a walk
around the world.
Total team progress will be tracked and posted throughout April on the
Health 1st Web site (http://www.musc.edu/medcenter/health1st). Participants
will receive a free pedometer and healthy habits log book. Start
getting your team organized now by e-mailing email@example.com or
Standard for the
Bill Spring, Heart & Vascular Center, announced the March Standard
of the Month: Welcoming New Hires.
Employees are encouraged to introduce new staff to team members; orient
them to the work area; organize their space and supplies; assign them
an office buddy; celebrate and announce their arrival using area
communications boards; and take ownership in a new hire’s success.
Education Roll-out update
Laurie Zone-Smith, Ph.D., R.N., manager, Center for Professional
Development and Clinical Education Resources, reviewed agenda items
from meetings held Jan 17, Feb. 7 and Feb. 21.
Topics included PCA syringes for Alaris Pumps; Premise Electronic
Bedboard; meds orders; peds/adult PCA Physician Order Forms; policy
revisions to resuscitation (C-13) and withholding/withdrawing life
sustaining treatment (C-23); Code drugs/Alaris Tubing; blood draws and
Alaris Smart Site Valve; DMS vs. CDE Consults; IV Diltiazem education;
disposal of hazardous drugs; insulin distribution; PCA key distribution
and Clin Doc.
Finance—Providing the highest
value to patients while ensuring financial stability
Hargett, MUSC medical center controller, presented the medical center’s
income statement ending January fiscal year 2008. Net patient revenue
is $28 million below budget, while operating expenses are $32 million
below the 2008 budget due to actual volume being below the volume
budgeted for this fiscal year.
The operating margin is 3.5 percent versus the budgeted operating
margin of 2.6 percent.
Cash volumes were reported lower than last quarter. Hargett reminded
managers that Medicaid has changed the way they pay their
disproportionate share. For this period, Medicaid underpaid the
hospital by $10 million for the quarter ending Dec. 31. Another $3
million was received on behalf of the FY2007 Medicare Cost Report.
Other cash is expected from CHAMPUS and other agencies.
Hargett also mentioned an area of concern with the increase of
inventory in preparation of ART's opening due to the hospital not
having adequate supplies. Inventory spending has increased by $4
million within 30 days. He reminded employees to utilize the current
Kim Duncan is the new MUHA HR information services manager. Duncan, a
former systems analyst with OCIO-Systems Services, has an extensive
information technology and HR-specific backgrounds.
Friday, March 7, 2008
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