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Currents April 15
To Medical Center Employees:
We have rolled out a number of best practices (referred to as Must
Haves) associated with MUSC Excellence over the past two years.
These best practices serve to align our behaviors and operational
procedures with our values and goals. Efforts are ongoing to roll out
the final Must Haves as explained in this newsletter. After we have
implemented all of these best practices, our plan will be to fine tune
or “hardwire” over time.
Much effort was devoted during the past several months to implement
Hourly Rounding and we are seeing excellent results to date. Another
Must Have, Discharge Phone Calls, has been piloted in the Emergency
Room and 8 West and a training plan has been developed to enable full
implementation in the months ahead. Training plans for Discharge Phone
Calls have been or will soon be disseminated to concerned clinical
Training is also underway for implementation of Selecting Talent.
Approximately 400 leaders have completed Selecting Talent training.
Plans are to conduct training sessions for approximately 600
individuals over the next three months with the goal of implementation
of this best practice this summer. Unfortunately a number of
individuals have reported to Selecting Talent training sessions without
a clear understanding of the purpose of this training.
Selecting Talent involves using behavioral interviewing techniques to
get solid information about job candidates’ past experiences, (not
hypothetical answers), because past performance is the best indicator
of future success. Selecting Talent includes peer interviewing to
enable greater involvement of staff in decision making and to ensure
the candidates selected embrace our standards of behavior and values.
Through peer interviewing and other tactics we expect to improve
Leaders were asked to designate high performing employees from their
areas to take part in Selecting Talent training and to serve on peer
interview teams. Directors and managers are being asked to ensure that
everyone involved in Selecting Talent training understand the purpose.
Anyone who has questions about this training should contact their
manager or Karen Rankine, Education and Development manager
(email@example.com or 792-7690).
As the Must Haves are hardwired we will continue to make the MUSC
medical center a great place for patient care, a great place for
physicians and other clinicians to practice medicine and teach and a
great place to work. Thanks to everyone for all of your efforts.
President for Clinical Operations
Executive Director, MUSC Medical Center
Bill Spring, Heart & Vascular Center administrator, shared a Post
and Courier Letter to the Editor submitted March 26 recognizing and
thanking MUSC and staff for their excellence of care during a recent
liver transplant operation. John Ballenger of Hilton Head has undergone
two liver transplants in his lifetime and reflected on the positive
experience he received while at MUSC.
“The care I received at MUSC from the minute I walked in the door and
through surgery to follow-up care has been far superior to anything I
experienced at any hospital…I would like to thank all of the doctors,
nurses, staff and employees of MUSC for their exemplary care for me
during my recent transplant operation. They treated me and my family
like their family,” wrote Ballenger.
March of Dimes
Sarah deBarros, Pediatrics Perinatal administration, and Vicki Elliott,
executive director of the March of Dimes Lowcountry Chapter, spoke
about MUSC’s commitment to the 2008 March of Dimes March for Babies
campaign (formerly known as WalkAmerica). The march is scheduled April
26 at Cannon Park with registration at 8 a.m., with the walk to follow
at 9 a.m. MUSC’s goal is to raise $37,000. Employees interested in
joining or forming a team can contact deBarros, 792-8431 or visit http://www.marchforbabies.org/s_team_page.asp?seid=469881.
Helena Bastian, Human Resources director, presented the following:
Benefit of the Month—April
- National Hospital Week is scheduled May 11-17. Flyers
promoting event activities at both the main hospital and ART will be
Health 1st Wellness Program —Worksite Health Screenings:
April 24 (Harborview Office Tower); May 8, Cannon Place; July 24,
Education Center/Library Building; Oct. 23, Education Center/Library
Building. The screenings, a $200 value, is available to
employees for a $15 co-payment. Employees without insurance pay a $38
fee. The screening includes height, weight, blood pressure check,
chemistry and blood lipid profiles, plus hemogram. All participants
receive a written report.
Contact Annie Lovering, 792-1245 or firstname.lastname@example.org.
Standard of the Month—April
April’s Standard of the Month: Focusing on Solutions
Employees are reminded that great teams focus on identifying solutions
rather than placing blame or looking for excuses.
Action O-I report
Pam Marek, Decision Support Services, reminded managers to submit their
Action O-I data for third quarter of fiscal year 2008 (January to
March). Marek also invited managers, working in newly established areas
at ART (as of Feb. 4), to meet with her prior to the data collection
module deadline (May 20) to review information.
Last quarter reports (fourth quarter) also are available on both the
Horizon Business Insights (HBI) server and Action O-I database.
Marek will be available for assistance 2-4 p.m., April 29, and 8-11
a.m., May 2, Computer Training Room, Room 271, main hospital. For
information, call 792-8793.
Laurie Zone-Smith, Ph.D., R.N., manager, Center for Professional
Development and Clinical Education Resources, reviewed agenda items for
meetings held March 6, March 20 and April 3.
Topics included IV Diltiazem Education, SCD Tubing, STAT Medication
Administration, Medication Recon-ciliation Form Update and new
vaccination campaign for flu and pneumonia.
patient care in a safe environment
Joint Commission update
Kerr, accreditation manager, reviewed information with managers about
identifying and avoiding frequently cited Joint Commission requirements
for improvement (RFI).
Kerr reminded employees at IOP’s Seasons (partial hospitalization
program at McClennan-Banks), McGill Laser Center, ART, West Ashley GI
Clinic to be prepared for an upcoming Joint Commission visit, featuring
a life safety specialist, as part of a one-day extension surveys
prior to the full survey.
Kerr focused on the top 21 (2007) recommendations for improvement: 15
standards and six national patient safety goals (NSPGs) cited across
the country and in at least 5 percent of surveyed hospitals. These RFIs
reflect the easy “low hanging fruit” that is regularly communicated and
can be corrected. One of the hospital’s primary strategies for
continued survey readiness is managing these top RFIs. The top three
standard RFIs include medical storage and security (43 percent); life
safety code (27 percent); medical records dating, authorization and DC
summaries (24 percent).
The top Joint Commission NSPGs include improving accuracy of patient
identification; reducing infections-hand hygiene; hand-off
communication; drug safety; medication reconciliation; and reduce the
risk of falls.
Service—Serving the public with
compassion, respect and excellence
Rees, interim director for Quality and Patient Safety, and Natalie Carr
spoke about the formation of new committee as part of the Get
Well Network. This group, which includes staff from IT and hospitalwide
physicians and nursing staff, is charged with assessing the program,
prioritizing and reviewing efforts of the program, plus prepare
educational materials to support patients.
The network was originally designed as a tool to help improve clinical
outcomes and quality of care by getting patients involved in their care
and encouraging them as members of their health care team. It is also
used by clinicians to provide education and information to patients.
To improve service and quality, the group developed an online request
form to help manage employee ideas and recommendations. The committee’s
priority will be to focus on ideas pertaining to quality, patient
safety and service.
The form is available via the GetWell Network Web page and MUHA
intranet and forms toolbox at http://www.musc.edu/medcenter/formsToolbox/gwn/request_form.htm.
All forms will be submitted to the group’s executive committee for
- Patty Burn, Authority Payroll coordinator, informed
employees of a change in submitting a Correction of Leave Record form.
Completed forms, along with the KRONOS support form, are no longer
submitted to MUHA Human Resources but directly to the Authority Payroll
Office, Room 221, Clinical Sciences Building. Forms are available at HR
forms in the intranet. Visit http://mcintranet.musc.edu/hr/forms/index.htm.
- Nancy Hendry, Patient Access Services, announced the
opening of a new Discharge Lounge for patients now located in the lobby
of the main hospital. Hours are from noon to 8:30 p.m. Call 792-0582
- The next hospital communications meeting is May 6.
Friday, April 18, 2008
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