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Audix changeover to join voicemail,
On July 25, voicemail and e-mail will conjoin when the old Audix system
morphs into Modular Messaging (MM) and voice messages will be delivered
to Exchange Inbox folders where they can be retrieved by phone or
computer. Audix users who have not migrated to Exchange need not worry,
however; voicemail accounts can be managed via the phone.
To prepare for the upgrade, University Communications mailed letters to
everyone with an Audix account, asking to verify their account
information. If wrong, there’s a button on the main MUSC webpage to
help register the changes.
In addition, Vince Dibble, manager of Telecommunications and Network
Services for the Office of the CIO, and co-worker Lori Solado have
produced a number of documents to help users through the transition.
Dibble has established an informational Web site at http://uctwiki.mdc.musc.edu/index.php/Voice_Mail_Upgrade,
also accessible via the front page button. This site contains the
latest information on the project and it is from here that you can link
to pdf files, phone numbers and other documentation.
All Audix users will need to gear up for some talking early Friday,
July 25, because the first time they use the updated voicemail system,
they’ll have to run through a short set-up program to establish a
password and record a name, a greeting, and an “on hold” message. This
process cannot be bypassed: when left incomplete, the system will
prompt the user until the service is established. Fortunately, it won’t
take long to complete.
First thing to look out for is the different number combinations to
retrieve, delete, and save messages. Remember the new numbers:
1-retrieve , 7-delete, 9-save.
Any computer or PDA capable of playing a .wav (Waveform Audio) file can
play a voice message (e.g., QuickTime on a Macintosh). Be warned,
however, that if you aren’t in a room by yourself, you should use a set
of earphones or turn your volume down low so that your voicemail won’t
be overheard by others. Later this year, a plug-in for Outlook
that will give users the ability to manage their voicemail accounts
solely from their computers will be made available.
“It will take some people a little time to get used to the new system,”
said Solado. “We are here to help them through it. Once they get
familiar with all of the features, we think they will like what they
Dibble noted since each voice message will now land in an Exchange
Inbox, there’s a need to be vigilant about retrieving, deleting, and
moving files. “Audix users are used to voice messages going away after
five days. That isn’t the case in Exchange; a voice message is treated
the same way as an e-mail message so it’ll sit in the Inbox for 180
“Our information shows that a one-minute phone message takes up about
468k of memory. Since there’s a quota on e-mail storage space, anyone
who gets a lot of voicemail messages can quickly run up a sizable
folder full of messages,” said Dibble. “The best way to deal with this
is to listen to the message then delete it, but remember deleted
voicemails, just like deleted e-mails, go to the Deleted Items folder;
they aren’t instantly purged from the system. If you must hold onto
voicemail messages, you can download them but please be aware of the
space you're using in there, too.”
Solado said she wanted to remind everyone to check their messages
before they leave on Thursday, July 24. “Because when they return after
8 a.m. that Friday, all of their old messages and greetings will be
gone for good.”
Friday, July 11, 2008
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