MUSC Medical Links Charleston Links Archives Medical Educator Speakers Bureau Seminars and Events Research Studies Research Grants Catalyst PDF File Community Happenings Campus News

Return to Main Menu

MUSC Excellence at the medical center

Employees demonstrating AREA sought

Are you an MUSC employee who has had a recent experience as a patient in our hospital? If so, then the medical center staff wants to hear from you. MUSC prides itself on having staff that are dedicated to adhering to the Standards of Behavior.
If you, a family member, or friend have recently experienced a situation in any MUSC facility in which a staff member or employee positively demonstrated one of the Standards of Behavior, we ask that you share that experience with us. Your story may be presented to hospital leadership at the November Leadership Development Institute (LDI).
Below is a summary of the MUSC Excellence Standards of Behavior (AREA). A complete list can be found on the intranet.

--adheres to the MUSC Code of Conduct
--adheres to and upholds all MUSC policies and procedures
--demonstrates fiscal responsibility by not wasting time or resources
--ensures actions, behaviors and decisions reflect positively on MUSC
--actively supports a culture that finds solutions, rather than one that makes excuses or blames others
--upholds patient, employee and institutional confidentiality
--actively attends and participates in staff meetings and other meetings as required

--treats patients, visitors and colleagues with respect and courtesy
--AIDET—Acknowledges the person, Introduces themseves, establishes Duration, provides an Explanation and says “Thank you”
--keeps all interactions positive by not engaging in negative behaviors such as gossiping, back-stabbing, non-verbal negative insinuations, undermining,  withholding, infighting and arrogance
--discusses internal issues only with those who need to know
--refrains from criticizing MUSC in the workplace and in front of customers

--manages up, speaks well of others, coworkers and medical staff
--maintains a safe environment for our patients, their families and our employees by understanding all safety codes and knowing how to respond to them; using security measures when appropriate; and under-standing and following the National Patient Safety goals

--consistently demonstrates a positive, willing and flexible attitude
--openly accepts constructive criticism and works to improve performance
Send your stories or any questions to Allison Livingston at

Friday, July 11, 2008
Catalyst Online is published weekly, updated as needed and improved from time to time by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, Editorial copy can be submitted to Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to To place an ad in The Catalyst hardcopy, call Island Publications at 849-1778, ext. 201.