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Currents July 15
To Medical Center Employees:
Thanks to everyone who participated in the recent Medical Center
Employee Perspective Survey.
The preliminary report from Press Ganey Associates survey firm
indicates 5,268 employees completed the survey. We had a participation
rate of 81 percent compared to 74.1 percent last year and 66 percent
two years ago. The survey contained a total of 79 questions and enabled
narrative comments. Our overall mean score was 68.4 compared to 65.3
last year. We met and exceeded our medical centerwide mean score goal
We are pleased with the progress and are committed to continuing
improvements in the future. We will use the survey score as our
baseline for setting the employee satisfaction goal for fiscal year
While we received some of the overall survey results from Press Ganey,
we are continuing to receive data and hope to have final reports around
the end of August. Similar to last year, department-based meetings will
be held to roll out the survey results and to develop action plans.
In the weeks ahead, training will be made available to new managers to
assist them in preparations to roll out the survey results and develop
actions. More information concerning the training will be provided
On another matter, plans are being made for the American Heart
Association (AHA) Heart Walk on Sept. 20. I am encouraging departments
to sponsor or lead a walking team. Additional details are explained in
Thanks to all for a job well done.
President for Clinical Operations
Executive Director, MUSC Medical Center
Service—Serving the public with
compassion, respect and excellence
Massey, president and
founder of JTM Associates, Incorporated, the company working with
University Communications in its voicemail convergence, provided
updates to the upcoming changeover. The switch from the old Audix
system to Modular Messaging (MM) and voice messages was pushed back one
week to July 25 at 8 a.m. At this time, voice messages will be
delivered to Exchange Inbox folders where they can be retrieved by
phone or computer. Audix users who have not migrated to Exchange need
not worry; voicemail accounts can be managed by the phone.
People—Fostering employee pride
American Heart Association
Smith, vice president for
clinical operations and executive director, MUSC Medical Center, shared
details of the upcoming American Heart Association (AHA) Heart Walk
scheduled for Sept. 20. MUSC is actively involved with AHA and have
been major sponsors and participants of their events, especially their
Get With the Guidelines program. In recognition of being one of 25
hospitals in the United States to participate in three AHA programs,
MUSC will be recognized as a “Triple Crown” winner July 21. There also
will be a listing of Triple Crown winners in U.S. News & World
MUSC fundraising efforts usually total between $75,000 and $100,000
each year. The following groups work especially hard raising money:
Little Hearts, a non-profit organization that raises more than half of
MUSC’s annual AHA contribution through gifts from former patients and
families; Bill Spring and the heart and vascular team; and Pharmacy
The message coming from the recent AHA Mid-Atlantic board meeting is
that present economic conditions are particularly tough for
philanthropic organizations. MUSC greatly benefits from the
relationship with the AHA; peer-reviewed grants and funding for junior
faculty members. Departments are encouraged to sponsor or lead a
walking team in this year’s Heart Walk.
For more information on the walk, call 876-4224 or e-mail
Janis Newton, director of the aerobics programs in the Harper Student
Center, announced applications are being accepted for the next MUSC
Healthy Charleston Challenge, a 12-week fitness and weight loss program
designed to increase physical activity and the development of positive
lifestyle habits. The first Challenge group lost more than 1,550
pounds. In addition, half of the participants got off their medications
due to improved health.
South Carolina is one of the unhealthiest states in the country. The
governor has challenged the state to lead healthier lives, so MUSC
implemented its version of the state’s Healthy South Carolina
Challenge. Jenny Sanford, first lady of South Carolina, joined
the effort as an honorary chair-person.
Laurie Zone-Smith, who was one of the original Challenge participants,
shared her experience in the competition. Zone-Smith not only lost
weight, but lowered her cholesterol. She also advised potential
participants to register early. The next program begins Sept. 11.
Pre and post testing occurs one week before the weigh-in, nutrition and
educational meeting are held every Thursday evening, and team building
activities and group workouts are offered. Participation also includes
a Wellness Center membership for the duration of the program.
Participants should be at least 25 pounds overweight and in need of
permanently changing lifestyle habits for decreased risk of chronic
If your department would like to start or sponsor a team, sign up at http://www.musc.edu/hsc or the
membership desk at the Wellness Center. Applications will be reviewed
and accepted based on need for lifestyle change.
For information, call 792-4141 or e-amil firstname.lastname@example.org.
Standard of Behavior of
the Month (August)
Kim Phillips, service line administrator for the transplant center,
reviewed the upcoming standard of behavior of the month, patient
safety. The standard of patient safety relates to, but is not to be
confused with, the University Medical Associates quarterly standard,
taking pride in your workplace. Phillips challenged clinical staff to
remain focused on patient safety and all non-clinical staff to identify
ways to improve processes that will eliminate distractions for
Laurie Zone-Smith, Ph.D., R.N., manager of the Center for Professional
Development and Clinical Education Resources, provided information on
the Education Roll-Out Committee.
In June, the committee implemented the following procedures: the
accommodation code system is now run through the nursing intensity; a
grant was obtained as a nursing compliance incentive; the E-Value
changed; and the glucometers and docking stations were dispersed to
In early July, a computerized MUSC Diet Order Form was announced and
available for use starting July 21. In addition, Risk Management
provided new clinical News You Can Use sheets on medication safety.
Revisions have been made to Policy C-61 Medication and Intravenous IV
Infusion Administration (Take Home Medications). Packaging changes also
were noted for the standard morphine packaging; two milligrams
replacing the four milligrams packages. Other changes include the
Nutrition Support Team Order Form and the Adult PN Orders.
Coming up this week, there will be a presentation on the CATTS Version
5 Upgrade Implementation. Zone-Smith also reminded staff about the “Day
One Get it Done” Campaign for vaccinations.
- Kristen Wachsmuth, R.N. joined the DDC Service Line team.
Kathy Burt, R.N., 8W manager, will serve as interim 10E nurse manager.
- Rhonda Breland, R.N., nurse manager, HCC Thoracic Surgery
Clinic, will assume the role as interim infusion services coordinator.
- Andrew Smith will serve as the business manager for
Pharmacy Services. For the last two years, Smith worked as a grants
administrator for the medical university.
- Angela Ohnesorge, R.N., was named the new nurse manager to
the 9 East Neurosciences Unit, which will open around November after
renovations are complete. Ohnesorge comes to MUSC from Froedtert
Hospital in Milwaukee.
Friday, July 18, 2008
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