Return to Main Menu
E-mails to be deleted after six months
To help users manage their personal mailboxes’ size and, consequently,
save server space, the Office of the CIO—Information Service's (IS)
Exchange admini-stration group is re-establishing the 180-day quota on
all system accounts.
The re-activation of the 180-day rule was first announced on June 6 and
reiterated June 12 in e-mail messages initiated by Christine
Williamson, infrastructure applications manager for IS. In addition,
letters were sent to Exchange users for whom on-campus post office
information was available.
“It’s ironic,” said Williamson, “that the `e-mail administrator’ had to
send hard copy notices, but we were concerned with all of the recent
fake `administrator’ messages, and the community wouldn’t understand
that this announcement was legitimate.”
The two affected folders are Inbox and Sent Items. Mail stored in any
other folder outside of these are not subject to the 180-day rule;
examples include those created during the GroupWise and IMAP migrations
(Cabinet and IMAP Mail, respectively). After 180 days, mail in the
Inbox and Sent Items folders and their subfolders will be moved to the
Deleted Items folder, where, after two weeks, they will be effectively
removed from the system.
The time quota is a long-standing practice, first established with
GroupWise and carried over into the original Exchange system, Exchange
2003. With that system, Inbox and Sent Item subfolders were exempt from
the 180-day process and many users set up subfolders to help retain
mail. While piloting the upgrade to Exchange 2007, however, IS learned
that these subfolders could no longer be excluded from the time quota
process. The process was therefore suspended during the back-end
upgrade. After creating a system folder for e-mail management and
updating some online documentation, the time quota will now be renewed.
How it works
Three times a week (Monday, Wednesday and Friday), items within the
Inbox and Sent Items folders older than six months will move to the
Deleted Items folder where they will remain for a period of 14 days.
During this two-week timeframe, the user can move the messages from the
Deleted Items folder to another folder that is exempt from the policy.
These exempt folders include “Managed Folders, Older Mail,” a system
folder created specifically for long-term mail retention. (Information
on how to establish and use these exempt folders can be found at http://www.musc.edu/exchange;
select Older Mail Folder for more information.)
If the items have not been moved from the deleted folder by the 14th
day, the deleted items will be moved to another folder, where they will
remain for an additional 14 days. The so-called second chance pre-purge
folder (known as the “dumpster”) is also directly accessible but
with qualifications. Instructions on how to recover files that have
moved out of Deleted Items to this location can be found at http://www.musc.edu/exchange;
select “Retrieve Deleted Mail” for more information.
For long-term storage, Williamson said users should first consider if
the individual message needs to be saved.
“Often, users set up rules that will save everything, even if it’s a
broadcast message weeks old or a lunch invitation long past. Clearing
out as you go along helps everyone,” she said. Then, if a user wants to
retain messages, it is essential they reference IS’ online
“Out of the box, Outlook, for example, will offer to save for you.
However, the default settings will put your mail in a folder on your
hard drive, which isn’t backed up at all,” Williamson said.
To find these instructions, go to http://www.musc.edu/exchange.
Outlook users should select .pst file; Macintosh-specific
directions can be obtained by clicking on the Entourage link in the
upper left side of this page.
For more information on how to retrieve deleted e-mails or establish
archives, or to express concerns, contact the Support Desk at 792-9700.
Friday, July 4, 2008
Catalyst Online is published weekly,
as needed and improved from time to time by the MUSC Office of Public
for the faculty, employees and students of the Medical University of
Carolina. Catalyst Online editor, Kim Draughn, can be reached at
or by email, email@example.com. Editorial copy can be submitted to
Online and to The Catalyst in print by fax, 792-6723, or by email to
firstname.lastname@example.org. To place an ad in The Catalyst hardcopy, call Island
Publications at 849-1778, ext. 201.