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MUSC Excellence at the College of Medicine/UMA

Meet, greet day a positive experience

by Barb Williams
UMA Coding, Revenue Enhancement & Charge Capture
Faculty and employees from across campus volunteered for one-hour shifts to serve as hospitality ambassadors, extending warm welcomes and greetings to visitors and patients as they passed through the institution’s doors.
The goodwill deployment launched with a meet-and-greet day on Sept. 9 involved many employee volunteers assisting visitors and patients to their destinations.
A demonstration of the MUSC Excellence Standards of Behavior Team, the meet-and-greet exercise was inspired by the experiences of UMA and the College of Medicine employees.
During a Standards of Behavior roll-out in which employees were greeted at the door in the morning, members of the Standards of Behavior Committee noticed that patients and visitors responded very positively to expressions of welcome and having someone available to answer questions or provide assistance. The feedback from that experience resulted in the first campuswide MUSC Excellence activity in support of the service pillar.
Some of the comments from employees who volunteered for the event included:
  • “I volunteered to participate in the MUSC Excellence Meet and Greet this morning. I was asked by one of the patients to please inform the upper management staff what a difference the meet and greet team made in their day and how helpful the team was. I want to thank you for the opportunity to be a part of the meet and greet team. I truly enjoyed it and would be thrilled to help out again in the future.”
  • “Patients were so thankful when we told them we would take them to their destination. I walked a girl who was pushing a baby in a stroller and her mom was with her who had first gone to ART. They were so hot and overwhelmed and so happy to have someone take them to her dad, who was an inpatient.”
  • “I participated in meet-and-greet from 9 to 10 at the entrance of the Clinical Science Building. It was fabulous. I believe both employees and patients appreciated the kindness shown yesterday. Thanks for including me.”
The Integrated Standards of Behavior Team is enthusiastic about this positive program, as it demonstrates empathy, service and dedication to our patients and families. It also reflects on our mission to exceed all expectations as an exemplary health care facility and learning institution. Now is your opportunity to participate in this mission and enjoy an experience that undoubtedly would provide an indelible inspiration on others.
Volunteers are needed once a month to support the Meet and Greet Program. Your participation as a volunteer ensures the success of this worthwhile effort. The Standards of Behavior Team is in the process of recruiting volunteers for the upcoming Oct. 7 MUSC Excellence Meet and Greet Day, so be on the lookout for more information within the next few weeks about how you can volunteer and become a part of this moving experience.
For additional information about the MUSC Meet and Greet Program, e-mail or call 792-0897

Friday, Sept. 19, 2008
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