Town hall recognizes progress, reviews goals
Stuart Smith, vice president for operations and executive director of
MUSC medical center, addressed the following topics: review of fiscal
year (FY) 2008-09 organizational goals and accomplishments, plus
progress with the FY 2009-10 goals; recognition of exceptional
employees featuring Employees of the Month and Employee of the Year
award winners and online nominating process; department achievements
with patient satisfaction; 2008 Employee Partnership Survey action plan
results and 2009 Employee Partnership Survey findings; review of
Seasonal Influenza and H1N1 vaccination planning; and Joint Commission
Employee Partnership Survey results
Highlights of the organizationwide action plans related to the 2008
Employee Partnership Survey were first reviewed. The plans focus upon
“opportunities” for improvement, or those areas where focused efforts
may lead to the greatest improvement in employee satisfaction and
engagement. For 2008 the opportunities and respective action plans
Review fairness—As a result, the performance review policy was revised
(MUHA HR Policy 16) and implemented July 1. Along with the adoption of
the performance review policy was the acquirement of an online
evaluation system, known as Success Factors, and implemented in June.
This improves communication and accountability for timely evaluations
of all employees.
with decision making—A peer interview process was established. MUHA
trained 1,000 employees in behaviorally-based peer interview methods.
Training for employees to replenish interview teams continues.
Leadership solicited cost savings ideas from employees and gained
feedback from MUHA Town Hall evaluations. Scaling back of traveler
nurses and phase down of Charleston Memorial Hospital were among the
highlights of 2009 Employee Partnership Survey results were discussed.
The participation rate was 67 percent (4,362 surveys). The mean score
slightly increased from 71.1 to 71.5.
compared to other organizations—The action plan involved revamping
MUHA’s compensation policy (MUHA HR Policy 15). Like the evaluation
policy, this policy is available via the MUHA intranet. A new system
was implemented to enable a more sophisticated market pay assessment.
Along with the compensation policy, a new pay grade structure was
implemented in July.
Medical center top strengths identified by the 2009 Employee
Partnership Survey include values of the organization are evident in
everyday practices and good coordination of effort in my work group.
Top opportunities identified include my direct manager provides
coaching to help me achieve goals and “leaders can be trusted to be
straightforward and honest.
In the weeks ahead, an e-mail survey will be conducted to enable
everyone to “vote” on the three to five organizationwide opportunities
(out of the ten identified by the survey) to focus upon this year. The
organizationwide action plans will be reported in future town hall
meetings, newsletters and other forums.
Also, by the end of October leaders are to roll out the survey results
for their respective areas. Everyone is encouraged to take part in
meetings to formulate specific departmental action plans for
People—Fostering employee pride and loyalty
a discussion took place concerning employee recognition. Jennifer
Redfern, child life specialist, was congratulated for being named
employee of the year. Redfern was among 10 nominees nominated for this
award, which is managed by MUHA Excellence’s Rewards & Recognition
team. Redfern works directly with children and families prior to a
scheduled surgery and assists with the discharge phone calls to ensure
patients and families have a good experience.
In addition, other monthly award winners were recognized for
exceptional service and deeds with patients and fellow employees:
August Employee of the Month—Clara Wilson, Sleep Lab; Mark Lawless,
Laboratory Services; and Ann Bruce, 6E. July Employee of the
Month—Jason Santanna, ART Pre-Op surgery; Julie Blair, Therapeutic
Services; Cynthia Plutro, Psychiatry and Kathleen Kuhn, Quality &
Outcomes. June Employee of the Month—Nathanial Williams, Control Energy
Plan; Bob Wynn, Therapeutic Services and Andrew Chickoree, Sleep Lab.
Employees can read more about these award winners via The Catalyst
online archives. Employees were encouraged to nominate their peers for
MUHA’s Employee of the Month or Physician of the Month throughout the
year via the MUHA intranet homepage. Winners selected for Employee of
the Month will receive a breakfast/lunch with Stuart Smith, a surprise
celebration and cake at the winner’s workplace, recognition plaque and
$25 gift certificate to use at the MUSC Cafeteria, Starbucks or Gift
Recognizing Excellence in Patient Satisfaction— Radiology
--improved overall and on 4 out of 5 sections for the last quarter
--as of July, ranked in the 77th percentile
Recognizing Excellence in Ambulatory Surgery/Procedures
--improved overall and 6 out of 6 sections for the last quarter
--as of July, ranked in the 84th percentile.
Seasonal flu and H1N1 vaccines
Every effort will be made for all employees to receive the flu vaccine.
Infection Control and Employee Health are working together to prepare
for the distribution of the seasonal flu vaccine in October at
locations established throughout campus to be announced. Details
regarding the H1N1 vaccine will be available in early November. More
information will be shared via the MUSC Web site and other
For information on the flu vaccine distribution, see page 2 of The Catalyst.
FY ’10 goals, year-to-date results
Currently, FY2010 Goals indicate that the medical center is making good
progress with selected pillar goals, while improvement is needed in
some areas. Under the service pillar, adult inpatient care is currently
at the 66th percentile and outpatient satisfaction is at the 93rd
percentile (goal is 80th); under the quality pillar, our mortality
ratio ranks us at the 74th percentile (note: metric reflects calendar
year to date) (goal is 75th) and under the finance pillar, days cash on
hand is 12.4 days (goal is 21 days).
Joint Commission Survey visit
Hospital employees were reminded that the Joint Commission survey visit
may occur at any time and employees should be prepared. Employees are
urged to review specific topics: provision of care; documentation;
medication management process; National Patient Safety Goals;
performance improvement; environment of care; medication/Mayday
carts/Walaroos; emergency management; human resources competency files
and patient confidentiality.
The meeting ended with the reading of Kimberley Wheeler’s note thanking
the Children’s Hospital staff of 7A and other employees involved in the
medical care of son, Tillman. “My family and I will never forget his
first hospitalization and the high quality of care that he received.
Thank you again,” she wrote.
Final MUHA town hall meeting will be held at 11 a.m. Oct. 2 in the Storm Eye Institute Auditorium.
Friday, Oct. 2, 2009