University at COM/UMA
Employee safisfaction surveys arriving
by Scott Laird
Department of Family Medicine
A vital part of the MUSC Excellence program is ongoing feedback from
employees and faculty. For the past two years, to obtain feedback from
our staff, MUSC employees and faculty have participated in an employee
satisfaction survey conducted by Press Gainey. With the 2008 annual
survey just around the corner, it helps to review the results from the
previous two surveys.
Each year, survey results are shared with all department chairs
throughout MUSC and division heads in UMA. Managers and leaders have
been provided with training about how to address these results with
employees. Each manager or chair is directed to meet with their staff
and review these results looking for opportunities to improve.
Data after the first survey in 2006 suggests that the employee satisfaction tool is being put to good use.
“About six months after the first employee/faculty satisfaction survey
in 2006, we surveyed a sample of staff members and found that 75
percent of employees recalled discussing these results with their
supervisor,” according to William Hueston, M.D., professor of family
medicine and chair of the employee/faculty satisfaction task force.
“That’s a powerful message to us; people really do remember that these
are valued by their leader. Even more encouraging is that 87 percent of
people felt the discussion was open and honest with comments encouraged
from staff members,” he said.
Perhaps because of this attentiveness to the feedback from staff
members, in 2007 MUSC employee satisfaction improved in every area that
was measured. In particular, large gains were seen in employees’
feelings about participating in their department and recognition for
their role in the university. Overall, MUSC employees rated their work
in the 78th percentile of all other institutions surveyed by Press
Gainey: a marked improved over the 50th percentile in 2006.
So this March when the employee and faculty surveys are distributed,
please make a special effort to participate. Your opinion does matter
and the results are taken seriously. Also look ahead to meeting with
your department manager or chair to discuss ways to address any issues
that arise from the survey results. The goal of MUSC Excellence is for
MUSC to be among the very best universities to work. Your input is an
important step in getting to this goal.
Friday, Feb. 13, 2009