‘Making a difference every day’
You make a difference
Mary Clare was 1-day-old, a tiny baby girl born with “only half of her heart.”
“My little great-niece, who had heart surgery when she was a day old at
MUSC, is now a beautiful 18-month-old girl. She needs one more surgery
to repair her heart, and will go back to MUSC for that final surgery in
a year or so. Thanks for a beautiful little girl. I truly appreciate
all the wonderful people at MUSC.”
—A thankful great aunt
“We have often discussed how amazing everyone is at MUSC, from the top
doctors, to the parking attendant in the garage. (We call one of the
parking attendants, David, because he looks exactly like a friend of
ours named, David. Anyway, he knows this and is always joking around
with us about it.) Dr. Bradley, Mary Clare’s surgeon, made a huge
impact. Once surgery is over, the surgeon’s job is usually over and the
cardiologists take over. Dr. Bradley made certain we knew every step of
the journey and often checked in on Mary Clare, although technically he
was done with her. He always remembered us, and spoke to us in the
hallway if we passed him. It seemed that everyone knew who we were and
made us feel like the only people in the hospital. Literally. Everyone
—Mary Clare’s very grateful mom
All of these employees modeled MUSC Excellence.
We can all make a difference by providing excellent service and patient
care. These family comments show how employees throughout our campus
can make a difference to a patient’s family. Never underestimate the
difference you can make!
“You Make a Difference” e-mails feature stories of excellent service
and care as a reminder of why we are in the health care business—to
serve a purpose, have the opportunity for worthwhile work and make a
difference. This is an opportunity for us all to be proud of the
excellent service and care that is being delivered by you at MUSC.
Physician of the Month
Amy Ramsey, M.D.
nominate Dr. Amy Ramsey from the emergency department for this award.
She approached me in late December with an idea of expanding the role
of the ED volunteer to be more meaningful. I was so thrilled and so
stunned by her visit, that even I was speechless for at least 10
minutes! We struggle to get the volunteers “integrated” into the units
and to become a part of the clinical team, and to have an MD just
embrace the concept was so wonderful! Dr. Ramsey came in on her day off
to give an orientation on the “new process” and provide a tour of the
ED. We had more than 30 volunteers attend and they all left feeling
very good about the new direction their role has taken. Dr. Ramsey’s
praise for their time, soft-spoken manner and commitment to creating a
worthwhile role for them had each and every one re-dedicated to MUSC.
We are very grateful, and Amy Ramsey is fabulous!”
—Nominated by Katy Kuder
March Daisy Award Winner
“Deanna is a wonderful nurse. She took care of my little girls when she
first started and was always so kind and compassionate toward my
children and me. There is nothing harder than leaving your children in
the hospital. It is so reassuring to know that your children are left
in the hands of someone who cares so much for them.
Working as a therapist in the Level 2 nursery, I get to see Deanna’s
continued care and compassion for all the babies she takes care of.
She goes above and beyond. She incorporates whatever activities the
therapist suggests into the baby’s daily routine and also uses many of
her own ideas to help improve the baby’s motor and cognitive skills.
She helps us set up and clean up our treatment materials, which allows
us to spend more direct time treating the patient. Deanna is well
deserving of the Daisy Award. MUSC is lucky to have a nurse like her!”
—Submitted by Courtney Jarrard
Friday, March 27, 2009