To Medical Center Employees:
One of our medical center’s goals under the MUSC Excellence “people
pillar” is to continue to improve employee satisfaction. Plans have
been made to conduct our annual survey from April 27 through May 8. The
results will be used to measure progress and to set goals for the new
This year our organization, like other employers, has faced financial
challenges as we have observed a nationwide economic crises. Clearly
elevating employee satisfaction during difficult times is tough. Our
priority has been to achieve necessary cost reductions while minimizing
adverse impact on employment and benefits.
I am pleased that we have made significant progress with our financial
performance while providing superb care and service. I am optimistic
about the months ahead and want to thank everyone for pulling together.
This year, as indicated in a previous Currents newsletter, the Press
Ganey survey firm has modified its survey to measure both employee
satisfaction and engagement. Engagement involves building enduring
relationships to achieve our goals.
All medical center employees, including contracted services, are being
encouraged to participate in the new Employee Partnership Survey. As in
the past, the survey will be conducted through the Internet.
Individuals' responses will be confidential and anonymous.
Press Ganey will compile the data and the results will be widely
communicated to all employees. The findings will be used to develop
department and organizationwide action plans for continued
Additional details on how to complete the survey will be sent to all
medical center employees in the near future. Everyone’s participation
in the survey will be greatly appreciated.
W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center
Woolwine, media relations director in the Office of Public Relations,
reviewed procedures connected with inpatient condition reports.
Wool-wine reminded staff that MUSC provides condition reports to
support media requests. She assured staff that it is the PR team’s goal
to support HIPAA compliance and protect the privacy of our patients,
employees, faculty and students. The release of patient information
without written consent is a violation of HIPAA. When a PR
representative receives a call inquiring about a patient’s condition,
they will locate the patient, contact the unit, identify themselves and
confirm specific information. Staff will be asked to help confirm a
patient’s condition using one of four categories: good, fair, serious
People—Fostering employee pride and loyalty
This information will be shared with managers and staff via the MUHA
intranet. For information, contact Woolwine, 792-7669 or pager 12878.
Helena Bastian, Human Resources director, presented the following information:
Performance management Process Transition Update:
The medical center is moving forward to fully automate the performance
management system. We are working with SuccessFactors, a leader in the
performance management software systems, and will be have a kick-off
meeting April 17. Managers were reminded of tasks they should be
working on to assist with the transition of the performance management
system as outlined below:
- April-August 2009—Review of job responsibilities for positions with work area.
evaluations due by Aug. 31— Complete evacuations using the 2008-09
planning stage document (old EPMS form) for all employees hired prior
to April 2009.
evaluations (staff attending LDI) due by Sept. 30—Complete evaluations
using 2008-09 planning stage document (old EPMS form) for employees
hired prior to April 2009.
- Employees hired after April 2009 should have planning stages completed on old form until migration to new systems is complete.
- Staff are encouraged to attend Performance Management transition training.
FY2009-2010 pillar goals. Note: staff may have one or more pillar
goals. Examples of staff pillar goals: patient/employee/internal
customer satisfaction or specific departmental productivity goal.
also reminded the group of the upcoming Employee Partnership Survey
(April 27 to May 8). Manager’s departmental packets will be distributed
the week of April 20. The survey was restructured by Press Ganey to
measure both employee satisfaction and engagement. The survey will be
conducted electronically by PIN number. All responses are confidential
and only Press Ganey has access to the actual surveys. Computer labs
will be available for employees without computer access. For
information, contact Bastian, 792-6098 or email@example.com or Jane
Scutt, 792-1839, firstname.lastname@example.org.
job responsibilities, staff pillar goals and minimum
training/experience requirements in new Performance Management System,
Success Factors. The PMS is scheduled to be available in June. PMS
training will be scheduled for support staff assisting with the
Everyone was reminded that benefit eligible new hires who elect to
participate in the various insurance programs must present the
necessary information and documentation in order for their paperwork to
be processed and sent to the Employee Insurance Program (EIP). Failure
to do so may delay the activation of an employees’ coverage. New hires
receive notification of the required information such as social
security number(s), dates of birth (all participants) and student
certifications both at Benefits Orientation and subsequently via
e-mails but may not always respond. EIP has recently adopted a more
rigid approach to insurance election paperwork that if submitted late
and we therefore may enlist in your help to encourage new hires to
respond by means of copying you on our notification e-mails. For
information, call Mark Stimpson, Benefits and Records Manager, 792-9320.
Health 1st update
Annie Lovering, R.N., Health 1st director, reminded employees of
current Health 1st activities. Lovering talked about results from the
latest Wellness Team Competition (Jan. 1 to March 31), recognizing
Storm Eye Institute’s Enlightented Soles team.
Other ongoing efforts include Stop Smoking-Smoking Cessation classes.
The project features professional support by Robert Mallon, M.D.,
Department of Family Medicine. Monthly Health 1st Worksite Screening is
scheduled from 7-11 a.m., April 23 at Harborview Office Tower. Call
792-9959 to schedule an appointment. The May screening is May 28 at
2West classroom, main hospital. Finally, the Farmer’s Market is
available at three locations: MUSC Horseshoe, ART and Harborview Office
Quality—Providing quality patient care in a safe environment
Lewis, health information services manager, spoke about upgrades to the
current scanning system, Access Anyware, to McKesson Horizon Patient
Folder (HPF) on April 20. AccessAnyware is what the hospital has used
to copy and scan patient charts in a computerized system and viewed via
OACIS and the AccessAnyware system. Health Information Services will
migrate all current medical record images (since 2004) from Access
Anywhere to the McKesson HPF system. A new icon for viewing will be
placed with all desktops.
To view, click on the icon, enter Net ID and employee ID, as the
initial password, and then change your password. An employee ID can be
found via My Records on the MUHA HR Web site, via pay stub. The
10-digit ID number begins with 9000XXX.
Staff can view using AccessAnyware for a 30-60 day period because
records, during the migration, can be in either system. AccessAnyware
medical records received on discharged patients prior to midnight,
April 20, will be available on the new system.
To view records via OACIS, users can continue to use the scan menu to
view AccessAnyware images, which will remain until all images are
The new roster menu to view records scanned in the new McKesson system is the HPF scan menu.
Throughout the next several months, images will be migrated. Physicians
will not be able to complete deficiencies using OACIS. It is an
enhancement that Health Information Services will improve within the
next 60 days after April 20. Also transcribed documents will not be in
the scan menu but will be under OACIS under transcription.
Lewis distributed quick reference cards to managers to post in their unit/department. Individual training is being organized.
Joint Commission readiness-security
Reece Smith, medical center compliance officer and member of the Joint
Commission Survey Readiness Team, gave an update on recent rounding
efforts regarding privacy/security. Smith reported on the importance of
securing patient records; ensuring that computer screens are not
viewable by the public; proper discard of patient records/information
in a confidential bin versus a recycle bin; proper discard of pharmacy
bags (mini medication/IV bags)—place in red bags/bins; computer screens
that don’t automatically time out; misdirected faxes; no sharing of
passwords; improper access/viewing of a patient/employee’s medical
Tyler is the interim manager of the Bronchoscopy Lab, Sleep Lab and
PICC Lab. Tyler has been at MUSC for 25 years and worked previously as
a clinical coordinator in RT for 15 years and other roles in the
- The next meeting will be April 21.
Friday, April 17, 2009