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MUSCMedical LinksCharleston LinksArchivesCatalyst AdvertisersSeminars and EventsResearch StudiesPublic RelationsResearch GrantsMUSC home pageCommunity HappeningsCampus NewsApplause


Currents May 12

Congratulations to all MUSC graduates, including a number of MUSC employees. Commencement is a time to reflect upon MUSC’s rich heritage, our mission and the vital role we play to our state and beyond. We wish all graduates the best as you move on to your professional careers and service to our communities. Thank you for making the Medical Center a great place for patient care, for physicians and other health care professionals to practice medicine and teach and for employees to work.
At the May 12 communications meeting Brad Masteller, General Manager of Dietetic Services, gave the management team an update on plans to improve patient dietetic services and to greatly improve the University Hospital cafeteria facility. The Medical Center contracts with Sodexo for dietetic services. Sodexo has made a major funding commitment for the planned improvements.
Masteller announced plans to offer “At Your Request” room service in the University Hospital. This service allows patients to order meals at their convenience and it has been well received at Ashley River Tower. There will be a learning curve involved, and plans are to provide information sessions to educate nursing staff in the near future.
Immediately following commencement this week work will begin to install a temporary structure for visitor and employee dining. The self contained unit will be air conditioned. Food will be prepared in the kitchen and brought to the dining area. The full range of options will not be available during the renovation but the improvements planned will be well worth any temporary limitations. The Pizza Shop and Subway will be kept open during the first phase of renovation. Phase I of the renovation is projected to be completed in September.

The renovated cafeteria will include new lighting, improved seating configuration, and easier access to food and beverage stations. Cash registers will be configured to avoid long lines. There will be improvements to the hot line, grill and salad bar. There will be a new “innovation” station (food prepared in front of you) and a “Tex-Mex” station which will surely be a crowd pleaser.   Additional details are included in this newsletter.
The Medical Center has had a long standing partnership with Sodexo and we greatly appreciate their commitment to continually improve services for patients, visitors and employees.
Finally, as indicated in this newsletter, the annual MUSC YES Campaign is underway. Everyone is encouraged to consider supporting the campaign. Contributions can be earmarked for an array of programs and services, including medical center needs.
Thank you very much.

W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center

Start spreading the news At Your Request Dining Services will soon be available at the University Hospital. 

To get everybody acquainted with this program and help better serve MUSC patients, introductory classes for all nursing staff will be held.

Sessions will last approximately a half hour and will be held in Room 107, Colbert Education Center/Library building:

May 18 - 9 am and 2 pm

May 19 - 2 pm

May 21 - 9 am and 2 pm

May 22 - 2 pm

May 26 - 2 pm

May 27- 2 pm

May 28 - 9 am and 2 pm

May 29 - 9 am and 2 pm

People—Fostering employee pride and loyalty

Becky Dornisch and Peggy Hotchkiss, Office of Development, spoke to employees about this year’s Yearly Employee Support (YES) Campaign, the institution’s annual internal fundraising campaign that continues through June. The 2009 goal is $320,000 and an increase in employee participation by 5 percent. This year’s campaign chair is Jimmy Rivers, DMD, College of Dental Medicine, and the leadership chair is Scott T. Reaves, DMD, Department of Anesthesia and Perioperative Medicine. This year’s theme is family.
“As a professional family, we’ve come together to face today’s difficult economic times,” Dornish said. “It’s evident through the success of the employee  furlough relief fund with an outpouring of gifts and we appreciate it. We hope that the YES Campaign will continue with that success and support the more than 600 funds within the MUSC Foundation.”
Hotchkiss reminded mangers about the different ways of pledging, especially online giving. Employees may have received e-mails with flash video attachments and link to the YES Campaign online giving page. The MUSC Family Fund, established in 1999, is a way for employees to benefit directly from gifts and pledges made to the YES Campaign. This year, more than $25,000 was distributed to 12 programs including the Sickle Cell Sisters Support Group and Shaken Baby Syndrome Prevention Project. UMA Matching Opportunity has been expanded. All UMA employees are eligible for a dollar-for-dollar match on gifts given between $250 to $500 to any of the MUSC Foundation’s 600 funds.
Paper pledge forms are also available, contact Hotchkiss. Gifts are tax-deductible and can be made via check, credit card, pledge or payroll deduction. Call 792-1973 or visit

HR update
Helena Bastian, MUHA HR director, reviewed the following information: The medical center kicked off National Hospital Week, May 10-16, by recognizing employees May 11 with bagels and fruit and other employee activities throughout the week.
The schedule of events is posted on the intranet. Remaining events include:

  • Annual Photography Contest—May 15 (Children’s Hospital lobby) – Judging is scheduled at 2:30 p.m.
  • MUSC Private Shopping Shopping Event at Best Buy—May 16, 8-10 a.m., (1987 Sam Rittenberg Blvd., West Ashley) —Shop with your coworkers. Special prices on select items. Employees should bring their MUSC ID badge.

Benefit of the Month—May
MUSC Harper Wellness Center—All MUSC employees are eligible to receive a complimentary one-week pass during May (until May 31). Employees who tour the facility can register to win a 30-minute massage or a one-month membership. Visit or call 792-5757.

Online posting
The online posting process went into effect May 11. Quarterly postings and the current approval to hire process will be discontinued effective July 1.

MUSC SuccessFactors
The SuccessFactors project, the new performance management system, continues on its timelines. Managers should be in the process of updating employee current job descriptions.

Quality—Providing quality patient care in a safe environment
Brad Masteller, general manager of dietary services, spoke about changes in main hospital with MUSC Dietary Services. Starting this fall, patients in the main hospital and Children’s Hospital will benefit from a patient-centered approach to hospital dining featuring made-to-order meals delivered anytime the patient requests it.
At Your Request (AYR) Room Service Dining program, a project between MUSC and dietary partner Sodexho, is already offered to patients at ART. To prepare for this computerized, food-to-order system, MUSC and Sodexo have committed to upgrades in its hood exhaust system in the servery, equipment for inpatient dining and improvements to the dining room. In preparation, Masteller encouraged nursing staff to attend AYR information sessions.
Pending final DHEC inspection/approval (week of May 25), the medical university hospital cafeteria and dining room will be relocated to a temporary tent in the portico (in front of the Colbert Education Center/Library building). The cafeteria’s service hours will remain the same: 6:15 to 7 p.m., seven days a week.
These upgrades will be conducted in several phases. In the first phase, Pizza/A la Carte and Subway will remain open. Meals will be prepared in the main hospital kitchen and set up in the temporary cafeteria/dining tent. Service, in the climate controlled tent, will be limited to hot foods, grill items, grab-and-go items, and beverages. Cashiers will be stationed at either end of the tent for easy check-out. Customers may use cash or payroll deduction.
Plans for the renovated cafeteria feature expanded cooking stations for hot foods, grill, soup/salad bar and new Innovation Station and Tex-Mex station. The dining room will feature multiple-style seating. In the second phase, the Pizza/A la Carte will undergo renovations while Subway will move to an adjacent location.
Employees may stay informed with this project via Broadcast messages or the MUHA intranet. For information, contact Masteller, 792-4459.

Joint Commission survey readiness rounds—emergency management preparedness
Brian Fletcher, clinical services disaster preparedness coordinator and member of the Joint Commission survey readiness team, addressed employees about environment of care and emergency management issues. Fletcher praised employees for their knowledge relating to fire plans, safe areas, etc.
He addressed several environment of care issues from recent survey readiness rounds that include clutter in egress hallways and the improper storage of equipment blocking fire extinguisher boxes, fire alarms or fire doors.
Earlier this year, an emergency cabinet supply inventory/check list was introduced to units and departments. The list is available on the MUHA intranet and disaster tool kit page. As a reminder, the list should be placed where the unit’s emergency supplies are stored. Fletcher reminded managers to review the list on a monthly basis and update items as necessary.
Managers also are reminded to review with staff the location and context of the unit/department’s emergency response plans. Attestation sheets regarding employee roles should be completed
For information, contact Fletcher, 792-7752 or Al Nesmith, 792-6902.


  • June Darby, Neuroscience Service Line administrator, presented a certificate for accreditation to Toni Mullins, vascular technologist, on behalf of MUSC’s new Intercranial Cerebrovascular Testing Lab and Neurophysiology Lab at MUSC. The lab is the first accredited lab in peninsular Charleston and can provide transcranial dopplers and other specialized procedures. Mullins helped prepare policies, processes and studies needed to conduct the survey.
  • Linda Lewis, R.N., is the interim director in Mental Health Services.
  • Angela Richardson, R.N., is the interim manager for 3N/IOP
  • Claudia Davis, R.N., is the new interim manager for 1N.
  • Karen Weaver, Clinical Services Administration, thanked Tim Brendle,  R.N., for his role as nurse manager of Ambulatory Surgery.

Friday, May 15, 2009

The Catalyst Online is published weekly by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. The Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, Editorial copy can be submitted to The Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to To place an ad in The Catalyst hardcopy, call Island Publications at 849-1778, ext. 201.