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MUSCMedical LinksCharleston LinksArchivesCatalyst AdvertisersSeminars and EventsResearch StudiesPublic RelationsResearch GrantsMUSC home pageCommunity HappeningsCampus NewsApplause


Currents April 28

To Medical Center Employees:
On Monday, April 27 we kicked off our annual Medical Center Employee Partnership Survey. The survey will run for a two-week period through May 8 and we are seeking 100 percent participation. The survey results will be used to measure our progress at the department and organizationwide levels toward making the medical center a great place to work and to set goals for employee satisfaction and engagement for the future.
The survey results will be widely communicated through department and town hall meetings, this newsletter and other forums. We expect to receive a final report from Press Ganey in June. Action plans to address opportunities for improvement will be developed.
Press Ganey, a national survey firm, is conducting the survey for us. Managers have been given survey instructions and random personal identification or PIN numbers for employees to use in completing the Internet-based survey.
The computer training rooms have been reserved for employees who do not have direct computer access, and assistance will be on hand as needed. The training room schedule is included in this newsletter and can also be found at
Completed surveys will be anonymous. Individual responses will not be reported. The data will be analyzed by department and organizational levels. Results from small departments (less than three employees) will be combined into larger work groups within the respective organizational division to provide added confidentiality.
During the two weeks of the survey, Press Ganey will be routinely reporting to us the number of surveys received and this information will be disseminated to departments to keep us abreast of the participations rates.
Again, our goal is 100 percent participation. Anyone who has questions about the survey should contact their manager or Jane Scutt, 792-1839 or Everyone’s participation will be greatly appreciated.
Thank you very much.

W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center

Employee Partnership Survey - Computer Lab Schedule
All surveys may be completed in Room 271, MainHospital unless otherwise noted. May 1: 6 to 8 a.m. and 5  to 7 p.m.; and 11:30 a.m. to 2 p.m., Room 220, Clinical Sciences Building; May 4: 6 to 8 a.m.; May 5: 5 to 7 p.m.; May 6: 5 to 7 p.m.; May 7: 6 to 8 a.m. and 5 to 7 p.m.; May 8: 6 to 8 a.m.        

People—Fostering employee pride and loyalty

Kim Duncan, MUHA HR Information Systems manager, spoke to managers about the new online posting system, which assists managers and authorized staff to create their own job postings online using PeopleAdmin.

  • The system will eliminate quarterly posting by July 1.
  • Online Posting training in May: 10-11 a.m., May 5, SEI; 2-3 p.m., May 6, ART, Room 2408; and 10-11 a.m., May 7, CSB, Rm. 628.
  • Target Go Live date is May 11.

Duncan thanked and recognized members of the project team for their input and testing: Eva Petenbrink, Clinical Services; Carmen Rice, Ambulatory Care; Morey Lent, Patient Accounting; and Susan Stein, Revenue Systems.


For information, departments should contact their assigned recruiter, 792-0819.


Performance Management Transition

Staff evaluations are due Aug. 31 and leader evaluations (individuals who attend the LDI) are due Sept. 30


Success Factors, is the new employee evaluation system. The system will allow fully automated evaluations; cascading goals, alignment and visibility; dashboards and reporting; primary source verification tracking (from CATTS); tools to identify high performers and integrates with MUHA HR’s system.


The Success Factors Project Team has included members of both the Medical University and University Medical Associates in the implementation timeline. Training and data entry is being planned for mid-June. Phase one’s focus will be on implementation of goal management and performance management and continue building upon that.


HR update

Helena Bastian, MUHA HR director, shared the following information:


MUHA Employee Partnership Survey, April 27 to May 8

  • Departmental packets were distributed April 27
  • Extra PIN letters are available through Jane Scutt, 792-1839. Return any extras to Scutt at the conclusion of the survey period.
  • Update departmental listing for term employees—Managers can return the employee listing indicating employees’ term date to Scutt at the conclusion of the survey period.
  • Participation rates will be e-mailed to Administrators and Service Line Administrators
  • A sample survey and departmental poster is located on the LDI  Web site


Bastian reminded the group that MUHA will celebrate National Hospital Week, May 10-16. A schedule of events will be e-mailed to leaders and posted on the Intranet. A new activity this year will be a MUSC Trivia Contest – (Test your MUSC knowledge)


·        May 11-May 14 – A trivia question featuring multiple choice answers will be posted on the MUSC Intranet.

·        Employees who answer the question correctly will be eligible for a prize drawing to receive a yogurt ticket. Employees may only win once.


Additionally, Best Buy will host a MUSC Exclusive Shopping Day – Avoid the crowds and shop with your coworkers.

·        May 16 – 8-10 a.m., Best Buy, 1987 Sam Rittenberg Blvd. (West Ashley); Employees should bring their MUSC ID badge


May HR Training Schedule (register via CATTS): Dealing with Difficult People –May 6, 10-11 a.m., CSB, Rm. 628); Selecting Talent for Pear Team Members – May 13, 8:30 a.m. to 12:30 p.m., ART, Rm. 2408; Medical Terminology – May 14, 10-11 a.m., ART, Rm. 2408; HML Discussion -- May 19, 10-11 a.m., CSB, Rm. 628; Personnel File Review (director/managers) – (follow-up action to mock survey), Contact by May 15, Karen Rankine, 792-7690.


Standard of Behavior – May

Karen Rankine, MUHA HR Education and Training and a member of the MUHA Excellence Standards Team, revealed the May Standard of the Month: Take pride in the workplace and help keep my work area clean by cleaning up litter, debris and spills promptly. Rankine recognized Adam Mattox, Lab Services and a member of the Standards Team, who provided the supporting slogan: “Think before you throw.” It prompts employees to consider placing trash either in confidential bins (patient info), recycle bins and regular trash bins (non-recyclable).


Standard of the Quarter: Maintain a safe environment for our patients, their families and our employees.


Quality – Providing quality patient care in a safe environment


HIPAA update

Reece Smith, medical center compliance officer, reviewed information to promote better privacy/security at the workplace.


Mis-directed faxes–Include name and phone number on cover sheet; double-check the fax phone number to ensure accuracy; don’t assume a fax number on a Web page is accurate; be careful when e-mailing information


Appropriate system access–OK to look at one’s own personal, minor child (with custody) and job-related records; Any other access requires a signed Authorization to Disclose Protected Health Information form prior to access; if in doubt, use the minimum-necessary rule; access is audited for employees, VIPs and as requested


Miscellaneous privacy information–American Recovery and Reinvestment Act will include stricter privacy rules for hospitals; MUSC is working toward tighter information technology (IT) security (encryption); employees should continue to be diligent in promoting privacy and security; never share password information


Smith told managers of a new short-term steering committee that is being formed to address privacy/security issues relating to IT systems used by multiple users in clinical areas. Managers who would like to share their input should contact her at


Joint Commission Survey Readiness Rounds – Pharmacy

Mo Sheakley, PharmD, Pharmacy Services and a member of the Joint Commission Survey Readiness Rounds team, discussed issues with medication storage and security.

Sheakley reminded managers that medication management standards that are part of the Joint Commission’s standards are everybody’s responsibility. Specific areas of interest are medication carts, medication refrigerators, WALLaroos and Pyxis cabinets. She spoke about MUHA’s revised medication security policy (C-141), which will be available soon.


Sheakley reported on outcomes and trends from recent rounds: medications on top of medication carts that were unattended; med carts that were unlocked; medications stored in WALLaroos; medications left in patient rooms (after patient has been discharged); medications in empty exam rooms (unlocked drawers).


She reviewed “the great escape” for medication safety and need to balance out serving the patient while keeping medications secure so that they’re available when one needs them.  She reminded staff that often the most secure areas aren’t necessarily the areas where staff need medications quickly. Usually, the closer medications are to a patient, the  less they are secure.


How to tell if medication is adequately secured and available for access? Staff should ask three questions: Is it unauthorized? Unsupervised? Or uncontrolled?

If the answer is “yes” to any of these questions, it does not meet the definition of medication security.


For information, contact Sheakley, 792-9236.



  • Lisa Langdale, R.N., is the new interim manager for the Center for Professional  Development. A graduate of MUSC College of Nursing (CON), she joined MUSC in 1997 and worked in various areas. She was previously a patient and family education and quality program coordinator.
  • Weatherly Rodgers Rice, R.N,. was named interim coordinator for clinical education. She’s been at MUSC for 14 years. Women’s services and education. A bachelor’s and master’s degree alumnus of CON, Rice was a clinical educator overseeing CON student placement, coordinator for graduate education and competency assessment for various personnel.
  • The next meeting will be May 5.

Friday, May 1, 2009

The Catalyst Online is published weekly by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. The Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, Editorial copy can be submitted to The Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to To place an ad in The Catalyst hardcopy, call Island Publications at 849-1778, ext. 201.