me begin by expressing my appreciation for all that you do. I receive
letters from patients every week that express gratitude and praise for
our staff and physicians. Despite the challenging times, you continue
to demonstrate your commitment to excellent patient care, and I am
you know, our goal is for MUSC medical center to be the employer and
the provider of choice. We know that there is a tight connection
between employee satisfaction and patient satisfaction, so we cannot
simply focus on the needs of our patients—we must also work to meet
your needs as employees. Our annual employee partnership survey
provides us with clear suggestions of opportunities for us to address.
One area that has appeared on our top opportunities list for the past
three surveys is “fairness of performance reviews.” I am pleased to
share that we have taken big steps forward to address your concerns,
including the following:
organization is moving to a common review period (July 1- June 30) —all
employee reviews will be done at the same time—which will help us make
sure reviews are fair and consistent.
- The performance management forms have been updated and clearly reflect a connection to our Standards of Behavior.
with the fiscal year 2010 review year, all medical center
employees will have pillar goals, so you and I will both be focused on
the same goals.
- We are implementing a new, online performance management software tool, SuccessFactors, in July.
will replace our current manual, paper system for managing your
performance. The tool makes it easy to share job responsibilities and
pillar goals within departments, units, clinics and areas. This will
support our efforts to improve the fairness and consistency of our
performance review process. You will also have access to your position
description, job responsibilities and pillar goals round the clock—even
from home. If you choose, you can make electronic notes about key
actions you complete, goals you reach, even compliments you receive,
throughout the year. The system will also make it easier for us to
respond to Joint Commission survey questions during a survey, as we
will not have to track down as many pieces of paper.
The university and UMA also have planned to implement SuccessFactors at a later date.
I am excited about SuccessFactors, but realize that it will require
change—and we are putting the system in place within a short timeframe.
We have recently rolled out a SuccessFactors Web site—https://www.musc.edu/medcenter/SuccessFactors/index.html—please take a moment to review the information on the site today.
Training will be held for managers and key support staff beginning June 15. Log into CATTS via http://www.musc.edu/catts
to sign up. Employees who do not supervise other employees are not
required to attend training, but are encouraged to attend a drop-in
session. Visit the Web site for times, dates and locations. Managers
are reminded to update their list of direct reports in the Supervisor
In closing, you make MUSC a great place every day—thank you for all that you do.
Friday, June 12, 2009