day each of us has the tremendous opportunity to make a stressful
situation better for a patient and his or her family. Speaking to an
individual in the hallway, asking them if they need help, relieves
their stress and is something we all have an opportunity to do.
Our “must haves” AIDET, hourly rounding and follow up discharge phone
calls are wonderful tools that help our patients and families feel
comfortable, ease their fears and be assured that we will do whatever
it takes to provide excellent care.
We can all make a difference by providing excellent service and patient care. Never underestimate the difference you can make!
“You Make a Difference” e-mails will feature stories of excellent
service and care as a reminder of why we are in the health care
business—to serve a purpose, have the opportunity for worthwhile work
and make a difference. This is an opportunity for us all to be proud of
the excellent service and care that is being delivered by you at MUSC.
--Stuart Smith, Executive Director
Employees of the Month
Latasha Ellis, Hospital Patient Accounting
was leaving the Hospital Patient Accounting building when she noticed a
pregnant woman waiting on the curb. Tasha asked the woman if she needed
help. It turned out the lady was in labor and waiting for a cab to take
her to the main hospital. Tasha decided to step in and drive the woman
to the hospital herself. She is a shining example of MUSC Excellence!”
--Nominated by Sarah Ortiz and Tanya Scott
Ronnie McKinnie, Safety & Security
“I am an MUSC patient from Greenville. When my wife returned
home, she took my wallet, so I had no money for a newspaper, etc. Mr.
McKinnie gave me $5 out of his own pocket so I could buy a paper and a
bottle of water. His kindness and compassion is something you should be
very proud of.”
--Nominated by Tim Jones, patient
Kevin Satterfield, Clinical Neurophysiology
Kevin Satterfield and his coworkers
“I would like to nominate Kevin Satterfield for going the extra mile in
delivering a walking cane to a 92-year-old patient who lives in a
nursing home across town. The patient had been unable to make
arrangements to retrieve the cane and when I asked Kevin (who also
lives on that side of town) if he would mind returning it to the
patient, he immediately said yes.”
--Nominated by Cyndy McConnell
MUSC saved our sweet girl
by Angela Barwick
My granddaughter, Claire Barwick, was brought in by helicopter
May 1. She was cared for by Linette and Christine in PICU and then
moved to 7A. There she was taken care of by registered nurses Katelyn,
Brittany and Dora, as well as Shanika and Marquita. These women
are nothing short of angels.
Our little girl was scared and in a great deal of pain. They went above
and beyond to make her comfortable and help ease her fears. They
were also caring and kind to me, her mother and her aunt who
stayed with her.
Thank God for wonderful nurses like these ladies. They made a
terrifying situation bearable, and we will never be able to show how
grateful we are to them. Please pass our thanks on to these wonderful
women —your nursing department should be applauded for its fabulous,
If you could also please pass on our thanks to Dr. Webb and Dr.
McElligott for their wonderful care as well. MUSC saved our sweet girl,
and we are more thankful than we can ever convey.
Employee, Physician of the Month nominations encouraged
are encouraged to go to the Reward and Recognition (R&R) section of
the MUHA intranet to nominate others for the Employee of the Month
(EOM) and Physician of the Month. These nominations are for going above
All applauses are reviewed and the R&R team votes for the employee
of the month. There can be up to four employees of the month.
- Each EOM is invited to eat lunch with Stuart Smith at California Dreaming quarterly.
- Each EOM has a
surprise celebration at their work location. Cake is provided to be
celebrated with their team, because the employee of the month couldn't
be successful without their coworkers or staff.
- Presented with a plaque and a gift (cafeteria/MUSC) debit card of $25 to be used at all MUSC outlets.
- On the second
Wednesday of every month the presentations will be awarded; however,
due to clinic schedule and some staff working nights, some
presentations may be scheduled at another time.
- EOMs are recognized at the Communications meeting.
- Pictures of the
presentation are placed in The Catalyst, and on an LCD screen outside
the main cafeteria. This same process is used to recognize Physician of
the Month. In addition, the Physician of the Month is presented
with an MUSC Excellence watch and a plaque.
Employee of Year nominations
Give that special, outstanding employee the recognition he or she
deserves for their commitment to MUSC Excellence, and for going way
above and beyond to ensure the best possible experience for patients
and their families.
Nominations will be accepted through July 7. The nomination form will
be available on the MUSC intranet homepage beginning June 26.
2nd Quarter Standards
Maintain a safe and secure work environment
- Clean up litter, debris and spills promptly
- Always wash hands before patient contact
- Put patients and families at ease by managing up coworkers
Friday, June 26, 2009