To Medical Center Employees:
has had a number of major wins recently and you probably have read
about these wins in the newspaper and internal publications.
As a testimony to MUSC’s exceptional clinicians and other faculty, we
were ranked among the nation’s top 50 hospitals by U. S. News &
World Report in six categories including rheumatology, digestive
diseases, kidney, ENT, gynecology and respiratory. The National
Institutes of Health’s National Center for Research Resources recently
awarded MUSC $20 million in funding over the next five years through
its Clinical Translational Science Award to support clinical trials and
greater access to patients for promising new treatments. Premier
Healthcare Alliance chose MUSC as one of 23 top hospitals for its
Quality Award which recognizes superior quality and operational
efficiency. The American Hospital Association selected MUSC as one of
27 hospitals receiving the Triple Performance Award for Stroke,
Coronary Artery Disease and Heart Failure. (MUSC received the gold
award in each of the three categories). Finally, the 2009/2010 listing
of Best Doctors in America includes more than 100 MUSC physicians.
On July 28 our management team, including nearly all medical center
supervisors with responsibility for hiring and performance evaluation,
will take part in our 14th Leadership Development Institute (LDI). LDIs
are intended to make our management team better leaders. We have full
confidence in those who are managing the Medical Center during the LDI
and greatly appreciate their work.
The theme of this LDI will be “Recipe for Excellence.” Our guest
speakers will include Faye Sullivan, Studer Group coach, and Lisa Daul,
principal consultant, Press Ganey. Sullivan has been working with us
for nearly four years, knows our organization well and is regarded as a
top Studer Group coach. Daul has been our key Press Ganey contact for
our employee partnership survey during the past two years and we have
been highly impressed with her ability to explain the survey results
and to help us focus on opportunities for improvement.
Sullivan will discuss methods to enhance communication. This is a topic
that our leaders have requested. Key points will include methods to
deliver messages, seeking input, coaching and recognition.
Daul’s presentation will include an explanation of the partnership
philosophy including employee satisfaction and employee engagement. She
will discuss changes to the survey instrument made by Press Ganey this
In the weeks following the LDI, managers will be presenting the
Employee Partnership Survey results to their respective departments and
will involve everyone in development of department-based action plans
for improvements. We will also be discussing the survey results at
future medical center town hall meetings.
In the meantime, I have been reading Employee Partnership Survey
narrative comments. The survey enables comments concerning “best thing
about working for this organization” and “how we can improve working
conditions.” Survey participants made 2,325 comments (some multiple
comments) on the best things and 2,257 comments (some multiple
comments) on how we can improve. Improvements suggested include a range
of topics such as cafeteria matters, computer issues, equipment needs,
supplies, housekeeping, funding for continued education. I take these
comments seriously and will follow up as best possible.
At MUSC we have much to be proud of as indicated by some of the wins
noted above. We have gotten off to a good start in fiscal year
2009/2010 and I am optimistic about the future. Thanks to all for your
dedication and hard work.
W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center
People—Fostering employee pride and loyalty
Meredith Strehle, chairperson for MUHA Excellence’s Rewards and Recognition team, introduced the MUHA Employees of the Month:
Hospital Security, helped a hospital patient from Greenville by giving
him $5 from his own pocket to purchase coffee and a newspaper during
his hospital stay. His wife mistakenly left him without any money. The
patient was grateful for McKinney’s generosity.
Central Energy Plant, assisted a visitor who had dropped her cell phone
under the conservatory stairs. Williams tried a number of items before
successfully using a broom handle to retrieve the phone.
Strehle reminded managers that final voting for MUSC Medical Center
Employee of the Year concludes July 22. Rewards & Recognition team
members will coordinate the final tally from intranet votes. A ceremony
to recognize the winner and nominees will take place at 2 p.m., Aug. 5,
Colbert Education Center & Library.
Lot G closure
Melinda Anderson, director of the Office of Parking Management,
reviewed details with the closure of patient parking lot G. Anderson
thanked hospital employees for their cooperation and help in the recent
transition relating to patient, staff and student parking on campus.
Employee after-hours parking was moved to Rutledge Tower garage.
Student after-hour parking also relocated to the President Street
employee garage with the Rutledge Tower garage as alternate. Parking
management will continue to monitor any issues related to parking in
this area throughout the construction of MUSC’s new Drug Discovery and
Biomedical Research buildings. Anderson also is encouraging any
employee feedback. The department is now working to accommodate
oversized vehicles (6 foot, 8-inches and taller) within patient parking
Human Resources update
Helena Bastian, MUHA HR director, reviewed the following reminders:
conducts background checks on all applicants, which includes
references, criminal background check, education verification and OIG
check on medical center's new hires.
hiring department may conduct a supplemental reference check (in
addition to the checks required by HR). However, all supplemental
references conducted by a department should be documented and forwarded
to Human Resources.
2009 Employee Partnership Survey results
Ganey will send an e-mail to managers/directors during the week of July
20 to instruct them how to access workgroup results. Managers/directors
may have already received their report from their department/unit Super
Press Ganey will present the Employee Partnership Organizational
results at the July 28 LDI. A breakout session is scheduled to
address department/unit rollout and action plans.
July Benefit of the Month—SuccessFactors
MUSC has revamped the Performance Management Process and implementing
the new online performance management system called Success-Factors.
fairness and consistency of reviews so that everyone will be reviewed
at the same time, using the same format, in one system.
a strong connection between MUSC goals, leader goals and employee goals
so that everyone is working to achieve the same outcomes.
MUSC the ability to clearly differentiate between low and high
performers, so that high-performing employees can be rewarded.
- Reinforce the importance of the Standards of Behavior—all employees should be evaluated on the same standards.
Performance Evaluations—Transition to Universal Review Period reminders
- 2009 staff evaluations are due Aug. 31 (for all employees hired prior to April.
- Completed (electronically signed) Planning Stage Acknowledgement forms in SuccessFactors are due Aug. 31.
- Leadership evaluations are due Sept. 30.
Data Requests process
Casey Liddy, manager, Business Development, discussed details with a
new MUHA Data Request Process to help centralize requests for
information and data among departments and units.
This project is led by a six-member Data Request Workgroup, which
includes Liddy. The effort builds upon MUHA’s quality process that’s
already in place. It routes all requests through a central
mechanism—Web-based request tool (no more phone calls); database of all
requests (helps identify need for standard reports) and prioritizes
requests by organizational need.
Liddy reviewed the criteria for prioritization which includes
hospital-wide initiative/issues, significant financial and patient
impact, evaluation of time/resources necessary to complete project;
level of request and executive discretion. Data resources that
currently use the system: Finance & Administration, Business
Development, Quality & Patient Safety, clinical services (operating
room, pharmacy, radiology lab, etc.).
A committee will review requests. Requests will be routed
electronically to the appropriate department. Users can track requests
as it moves through the process.
Quality—Providing quality patient care in a safe environment
Weaver, R.N., director of surgical services, introduced Lee Moody, with
Ascent Healthcare Solutions, who recognized MUSC with their 2009
Healthy Hospital Gold. Moody presented MUHA Stuart Smith with the award
plaque. Each year, Ascent Healthcare Solutions recognizes hospitals for
achieving outstanding sustainability results relating to supply cost
savings and reductions in environmental impact through
remanufacturing/reprocessing. MUSC reduced its supply costs by $753,118
and kept a total of 1,845 pounds out of local landfills.
National Patient Safety Goals
Carl Kennedy, Outcomes & Quality Management/Patient Safety and a
member of the Joint Commission Survey Readiness Rounds team, continued
his review of the 2009 National Patient Safety Goals (NPSG) and best
practices featuring a Jeopardy format Patient Safety quiz.
Kennedy conducted a comprehensive review of NPSG to date starting with
Goal #1—Improve the accuracy of patient information; Goal #2—Improve
the effectiveness of communication among caregivers (hands-off
communications); Goal #3—Improve the safety of using medications
(medication safety and anticoagulation therapy) and; Goal #7— Reduce
the risk of health care associated infections (proper handwashing
and implement best practices).
Kennedy thanked Nancy Tassin and Stacey Seipel for sharing the Jeopardy format to conduct this review.
To review the 2009 NPSGs visit http://www.jointcommission.org/.
Schaffner, Ph.D., R.N., clinical services administrator, thanked John
Frankliln, director of support services, for following up on the MUSC
Rumor Mill request to place blankets in all patient rooms.
Tyler, respiratory therapist, is the new manager of the Bronchoscopy
Lab, Sleep Lab and PICC Lab. Tyler has served in several roles in the
respiratory department and was previously interim manager.
M. Langdale, R.N., was named the manager of MUHA’s Center for
Professional Development and Clinical Educational Resources. Langdale
replaces Laurie Zone-Smith, Ph.D., R.N., who is now the associate chief
nursing officer at NCH Healthcare Systems in Naples, Fla.
- The next meeting is Aug. 4.
Friday, July 24, 2009