You Make A Difference
Featuring patient stories and letters that exemplify excellent service
and care, “You Make a Difference” reminds us why we are in the health
care business—to serve a purpose, have the opportunity for worthwhile
work and to make a difference. Remember, never underestimate the
difference you can make!
“Our experience was beyond positive!”
by Amy Williamson
My son, John Russ Williamson, was a patient on Unit 7B from July 15 through July 20.
Russ had surgery
last summer and we had a negative experience to say the least. As a
result, when we found out he needed surgery again this summer; we felt
a tremendous amount of anxiety and concern. Much to our surprise, our
experience this summer was beyond positive. From the residents, to the
7B nursing staff, to pharmacy, they treated us with courtesy and
I want to mention some of the people who really stood out, and gave Russ exceptional care:
Jacqueline Kraveka, M.D. (Hematology/Oncology)
time Russ was admitted until he was discharged, Dr. Kraveka provided
phenomenal care. She did everything in her power to help Russ heal,
from staying on top of his factor levels and adjusting dosage when
necessary, to checking on him several times a day on her own. One time,
Russ was scheduled to have blood drawn and I suggested the blood should
be drawn from his IV to avoid another stick. Dr. Kraveka had ordered
the blood to come out of his other arm (not his IV), but she took the
time to listen to my suggestion, and in the end she allowed his blood
draws to come from his IV. For parents of a young hemophiliac, reducing
needle sticks and preserving veins is a priority. We appreciate
Dr. Kraveka treating us like we were partners in his treatment and care.
Abigail Schuh, M.D. (Resident)
our resident the entire time Russ was a patient. I can’t say enough
good things about her! She went above and beyond, not only keeping us
aware of every little thing, but also talking to Russ directly and
making sure he felt comfortable and didn’t see her as just another
doctor poking and prodding. She did what she said she was going to do,
when she said she was going to do it. I appreciate that consistency.
She was the best resident we have ever dealt with at MUSC. I hope
she stays in Hema-tology/Oncology so Russ can have her in Hemophilia
Leighton Harbuck, R.N. (7B)
was the best nurse we’ve ever had. The quality of care that she
provided Russ was second only to what we as his parents provide him.
Her personality was bright and cheerful, even as she checked on Russ
every hour through her night shift. One night, there was a minor
complication with Russ’ surgical site and she was on top of things. She
called surgeons and residents and went up the list until someone
responded. Leighton is competent, professional and friendly.
Shelli Mugnaini, R.N., and Mallory Day, student technician (7B)
Mallory were a wonderful team! They were consistent and thorough, and
even took the time to mention to me that I probably needed to try and
get some rest. They worked well together, and after awhile, I couldn’t
tell who was the nurse and who was the trainee. They never made us feel
as if Russ was just one of several patients; they made us feel like
Russ was their only patient.
Dominic Ragucci, PharmD (Pharmacy)
was admitted, Dominic not only took the time to come to our room to
pick up our factor (we provided our own), but also to stay for a few
minutes to go over the different vials and doses. Throughout our stay
on 7B, Dominic stayed on top of how much factor we had remaining and
estimated how much more he thought we would need (so we could bring
more from home). One of the problems we had last summer was Russ’
factor not coming up from Pharmacy on time. I am so pleased to say that
we did not have that problem this year. For a paranoid mother, having
factor sent up on time so it could be given on time really alleviated a
lot of my stress and anxiety.
surgery will not be a new summer tradition for Russ. But, if it happens
again, and there was a way I could request certain doctors, nurses and
other staff, this is the dream team that I would request and be happy
to pay for!
August Benefit of the Month
health question? Access MUSC's specially trained registered
nurses by e-mailing a health-related question to
MUSChealth.com/medunurse or by calling 792-1414, 8:30 a.m. to 5 p.m.,
Monday through Friday.
MUSC nurses tap a
variety of resources—including MUSC physicians—to answer questions and
help determine the need to seek medical attention.
Friday, Aug. 14, 2009