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Program demonstrates support

by Garrett Mann
UMA Business Initiatives & Operations Support
I am a dedicated career student and one of the newest additions to University Medical Associates (UMA).
Garrett Mann

I graduated from Morehouse College with a degree in biology and had absolutely no idea what to do with it. I was prepared, educationally, for one of two things; teach high school science or go back to school. Clearly, I choose the later. At the suggestion of a Naval recruiter, I enrolled in MUSC’s Master of Health Administration (MHA) program.
The day of orientation, I remember wondering, “What kind of place is MUSC?” I hoped it would be an environment in which I could professionally develop. Now that I am at MUSC, I can confidently say professionalism is only the tip of the spear at this university.
MUSC is dedicated to a set of core values. We encompass our people and patients in these values. Employees take pride in the fact that MUSC is often spoken in conjunction with superlatives like passion, invention and excellence. We strive to maximize the quality of care and attention to detail that we provide day in and day out, and we continue to build on our successes. Those outside of MUSC refer to this core set of values as MUSC’s standard of care. However, for anyone wearing an I.D. badge at lapel height between Courtenay Drive and Rutledge Avenue, MUSC’s standard of care is synonymous with MUSC Excellence. The new director of College of Medicine/UMA Excellence, Andrea Swartz, is transforming our culture of caring and achievement to include “five star” hospitality. One of the key initiatives in this effort is the Meet and Greet.
I was very excited to be a part of the Meet and Greet program and felt this initiative would come very natural to faculty and staff. MUSC did not disappoint me in my assumption. As I walked the halls, I saw organizational leaders manning the doors at every entrance, ready to offer a “good morning” and provide assistance to patients and employees. My station was at the Jonathan Lucas entrance inthe Clinical Sciences Building. I found welcoming friends and colleagues arriving for work very rewarding. The faculty, students and staff seemed to really appreciate seeing the administrative team.  
Acknowledging some of the best professionals is indeed refreshing; however, working with the patients is what made my day.
As an MHA student, I worked in the Division of Rheumatology & Immunology last summer. During this time, I got a chance to interact with patients and quickly learned through these interactions that “a patient does not care what you know unless they know that you care.” Above all else, the Meet and Greet allowed MUSC patients to see the caring and support of not only those involved in direct patient care, but also those involved in the day-to-day operation of the hospital.
As I matriculate through my residency with UMA, I am learning more than I ever knew existed about patient and employee satisfaction. However, the lesson that comes natural many of us remains the most important. Treat those as you would want to be treated with respect, dignity and compassion. Of course, these are the values encompassed in our culture, MUSC Excellence.


Friday, Aug. 21, 2009

The Catalyst Online is published weekly by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. The Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, Editorial copy can be submitted to The Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to To place an ad in The Catalyst hardcopy, call Island Publications at 849-1778, ext. 201.