To Medical Center Employees:
has been a good deal of internal communication concerning the medical
center’s new performance evaluation policy and system. Our Employee
Partnership Survey results during a three year period have indicated
improving the evaluation is a top priority. One of our organizationwide
action plans included an overhaul of the performance evaluation policy
At this time we are making the conversion from the old policy to the
new policy and system. More than 350 supervisors and super users have
completed training on how to use the new system. Instructions have been
issued to supervisors to complete all staff evaluations due and to
prepare the new evaluation planning stages by the end of August. This
is a labor intensive process and everyone’s cooperation is needed.
The new policy and evaluation form were developed with the help of a
design team consisting of key representatives from medical center
divisions. The new policy includes some aspects of the “old” form, but
there are some significant changes. The policy includes emphasis on
behavioral standards, job-specific competencies, job responsibilities
and pillar goals for everyone. For staff evaluations, behavioral
standards will be weighted 50 percent, job responsibilities 25 percent
(plus a minimum score of 2.5 will be needed) and pillar goals 25
One significant change to the evaluation will be that all staff will
have two goals. The staff goals should be related to their supervisor’s
service, quality or finance pillar goals. We expect to do a better job
of frequently communicating and sharing of progress toward achieving
unit and organization-wide goals.
Another significant change is all evaluations, including planning
stages, will be on-line. A new system, called Success Factors, is now
live and supervisors are to load planning stages by the end of August.
Employees will be asked to verify their planning stages.
We will have a universal fiscal year review period for all staff, from
July 1 until June 30. Supervisors will have approximately sixty days to
complete evaluations, but should be knowledgeable of performance
throughout the year. Performance (merit) increases will be given, when
funding is available, in October each year. The policy includes
instructions on cut off dates (evaluation periods) for employees in
their initial year of employment. The fiscal year 2009/2010 pay
for performance plan provides additional details (see reference below)
concerning performance pay for employees in their initial year of
Last year due to our financial constraints the medical center was
unable to fund performance related increases. (The university or
academic division was required to award some merit adjustments at that
time as mandated by the state plan). This year, as we prepare for
conversion to the new policy, the performance ratings and associated
increases will be based on the “old” policy and evaluation form. Plans
are to award performance increases to medical center employees
effective the pay period beginning Oct. 11 (Nov. 4 pay date) at 2
percent (meets), 3 percent (exceeds) and 4 percent (substantially
exceeds). For additional details, see the fiscal year 2009/2010 pay for
performance plan link in the HR Compensation Policy #15 on the medical
Casual drop in sessions have been scheduled as indicated below to give
employees a chance to check out the new evaluation form and system. An
example of the new form is now posted on the Human Resources Web site
Also, you will soon be able to check out your evaluation planning stage
acknowledgment by going to My Records on the medical center
The recently revised H R Performance Management policy # 16 can be
located in the policies section of the medical center intranet at
No substantive changes are planned for this recently revised policy,
but some fine tuning to certain terminology is planned to relate
specifically to the most recently installed Success Factors system.
into this new evaluation process will involve a learning curve, but I
am confident it will greatly improve communication and accountability.
As we move forward, we will also be rolling out additional Success
Factor tools that will supplement the evaluation system and improve
Thank you very much.
W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center
SuccessFactors Employee Training and Drop In Sessions
Aug. 17, 8 a.m. – noon; Aug.
19, 7 a.m. – 11 a.m.; Aug. 21, Noon – 3:30 p.m.; Aug. 25, 8 a.m. –
12:30 p.m.; and Aug. 27, Noon – 3:30 p.m. All sessions are in Room 220,
Clinical Sciences Building.
People—Fostering employee pride and loyalty
Rouvalis, Physical Therapy manager, recog-nized Carolyn Cuttino, R.N.,
a retired wound ostomy nurse, for her significant contributions for
advancing the knowledge of wound care. Cuttino, who works temporarily
with Physical Therapy, recently published an article in Supplement to
Ostomy Wound Management and received the Yvonne Fowler Founder’s Award
at the Symposium for Advanced Wound Care. She is recognized as a
founding member of this organization According to Rouvalis, Cuttino has
been responsible for educating more than 40,000 health care
professionals in the U.S. in the area of wound care and is described by
her peers as a dynamic, passionate presenter and excellent educator and
Trident United Way
Sally Burnette, Trident United Way (TUW) Day of Caring coordinator,
praised MUSC employees for their commitment with TUW’s Day of Caring
projects. For several years now, MUSC employees have contributed to the
Charleston community by supporting the environment, homelessness and
housing, safety and disaster preparedness, domestic violence,
education, abuse and neglected children, basic needs, hunger, community
development, elderly, youth, literacy and wildlife. Burnette recognized
employees from more than a dozen MUSC departments as participants with
the Day of Caring.
In 2008, MUSC was among 5,500 people from Tri-county businesses to help
with Tri-county Day of Caring projects. For 2009, the Day of Caring is
Sept. 11 and Burnette encouraged employees to join one of sponsor two
teams. Registration is Aug. 18. Visit http://www.tuw.org.
Annie Lovering, Health 1st coordinator, reported on the progress of the
StairWell Project, an effort funded by a grant and originated from a
Centers for Disease Control & Prevention project that renovated
workplace stairwells that promotes more active healthy behaviors such
as employees using the stairs instead of elevators. This effort helped
renovate the Parking Garage II stairwell (President and Bee streets) by
enlisting the talent of two Lowcountry artists, Jordan Petri, a College
of Charleston student and Marv Pontiff, a community artist. Both
painted murals promoting healthy daily activities. A part of the
project allowed the monitoring of stair usage. In eight weeks,
employee activity in the stair wells increased by 390 percent.
Lovering collaborated with Business Development/Marketing Services
staff to prepare an online registration tool via MUSCHealth.com to
support the Aug. 27 Employee Worksite Screening (blood draws for blood
chemistry profile, lipid profile, hemogram and other test options) from
7 to 11 a.m., Ashley River Tower. Employees can register at http://www.musc.edu/medcenter/health1st, then connect to Worksite Screening. Registration deadline is Aug. 24. Contact Lovering, 792-1245.
Helena Bastian, MUHA HR director, reviewed the following reminders:
- Evaluations for all employees hired prior to April 2009 is due Aug. 31.
- Signed planning acknowledgment forms (SuccessFactors) for all employees are due Aug. 31.
- Good communications is key in educating staff on this new evaluation tool.
- Original form, with supporting documentation, should be sent to HR.
- A copy of the form should be sent to payroll for processing. Payroll separates employees from the system.
- Required for LDI attendees within six months of hire (includes interim positions).
Tobacco Use Certification
- Session 1 (Aug. 21), 8:30 to 3:30 p.m., 2W
Classroom; Session 2 (Aug. 27) and Session 3 (Sept. 3), 8:30 a.m. to 4
p.m., Library, Room 437.
- Must be completed/submitted to state’s Employee Insurance Program (EIP) by Nov. 15.
- Employees may complete certification online via My Benefits on the EIP Web site.
- EIP updates My Benefits program when certifications are completed.
- Failure to submit a completed form by deadline will result in a $25/month surcharge effective Jan. 1.
August Benefit of the Month— MedUNurse
- Questions, contact Mark Stimpson, 792-0320 or Cindy Locklair. 792-8108
MedUNurse is available to answer an employee’s health-related questions
on weekdays, 9 a.m. to 5 p.m. Users can call Health Connections,
792-1414 or 1-800-424-MUSC or re-mitt their questions to https://www.muschealth.com/medunurse/.
LEM direct result entry
Joan Herbert, organizational performance director and coach, spoke
about an LEM pilot. New version of LEM has a new functionality that
allows data owners to enter results in leader report cards from a
Quality department will pilot this new functionality for the next six
months. Organizers will evaluate leader satisfaction, nature of calls
for assistance and time demands on data owners.
Data entered during pilot project is any quality data generated
centrally (i.e. infection rates, CMS indicator compliance rates,
glycemic control, PSN occurrence reporting and fall reduction numbers.
The quality department will input this data on a quarterly basis,
although some info is submitted on a monthly basis. Departments will
will need to continue entering data generated from their own areas
themselves. Additionally, inter-departmental service survey data will
be input by the quality department.
Quality—Providing quality patient care in a safe environment
Bobo, quality improvement director, Mid-Atlantic affiliate of the
American Heart Association (AHA), recognized MUSC with the AHA’s Get
with The Guidelines (GWTG) Gold Performance Achievement Awards for
coronary artery disease (CAD) and heart failure. GWTG was established
to empower health care providers in saving lives; reduce health care
costs and empower patients to take responsibility for their own
health. GWTG tracks evidence-based medicine data used for saving
the lives of patients who’ve had a heart attack, stroke or heart
failure. For 25 consecutive months, MUSC has maintained data and
achieved an 85 percent or greater compliance on every evidence-based
measure for heart failure, stroke and CAD.
Stuart Smith accepts the AHA's Get with The Guidelines Gold Awards from Maggie Bobo Aug. 4.
Bobo presented the awards to MUSC Medical Center executive director
Stuart Smith. Bobo also cited that in July’s US News & World Report
edition, MUSC was among 25 hospitals in the state recognized for
continually using all three AHA GWTG modules, plus achieved in the top
In 2009, MUSC received more than $2 million in funding support. Smith
reminded managers that AHA also receives help through fundraising
including the proceeds from their national Heart Walk program
(scheduled for the Lowcountry in 2009 on Sept. 26). Contact Karen
McAllister at 876-4568.
Joint Commission Jeopardy
Marilyn Schaffner, Ph.D., R.N., chief nursing officer and clinical
services administrator, and Carl Kennedy, Outcomes & Quality
Management/Patient Safety, reviewed both the Joint Commission nursing
standards and 2009 National Patient Safety Goals (NPSG) using a fun,
interactive Jeopardy quiz. Participants answered questions about the
hospital’s nurse executive, plus that individual’s role with the
medical executive committee and quality council. Schaffner reminded
managers that many of the nursing standards may overlap into some of
the Joint Commission’s leadership standards.
Kennedy challenged the audience with a review of NPSG goals featuring
Goal #8—medication reconciliation; Goal #7 —Reduce the risk of health
care associated infections (proper hand washing and implement best
practices); Goal #3—Improve the safety of using medications (medication
safety and anticoagulation therapy); and Goal #9— Reduce the risk of
patient harm resulting from falls.
To review the 2009 NPSGs visit http://www.jointcommission.org/.
The next meeting is Aug. 18.
Friday, Aug. 7, 2009