MUSC The Catalyst
MUSC arial view


MUSCMedical LinksCharleston LinksArchivesCatalyst AdvertisersSeminars and EventsResearch StudiesPublic RelationsResearch GrantsCatalyst PDF FileMUSC home pageCommunity HappeningsCampus NewsApplause

MUSCMedical LinksCharleston LinksArchivesCatalyst AdvertisersSeminars and EventsResearch StudiesPublic RelationsResearch GrantsMUSC home pageCommunity HappeningsCampus NewsApplause


Medical Center

‘Making a difference every day’

Employees of the Month
Carrie Ladson, Environmental Services
 “A few weeks ago, while working on the sixth floor of Ashley River Tower, I  had a patient who had driven himself to 1 West the night before. He was very sick while driving in and had vomited all over the inside and outside of his truck. When receiving  the reports, the off-going nurse told me how concerned he was about his truck and that he did not have any family or friends to clean it. I contacted Carrie Ladson, the supervisor of Environmental Services at the Main Hospital (where his truck was parked). I asked if she had anyone in her department who would be willing to voluntarily clean this man’s truck. She said that she would get someone and she would help him clean this patient’s truck.  Security got the patient's keys and gave them to Carrie. What a wonderful display of team effort and generosity. This patient was so relieved when he found out that he could get into a clean truck when he was discharged. And he was so grateful when he found out it was our own hospital staff that was doing the work.
—Nominated by John Franklin

Cathy Vaughn, ART—DDICU
Cathy consistently goes above and beyond her job description; not just once in a while, but every day. She has facilitated the orientation of more than 20 new hires thus enabling DDPCU to open to full capacity. She participates in potential candidate interviews, schedules classes, attends required meetings, provides individual bedside instruction, participates in patient care on a regular basis as acuity demands in our ICU, and demonstrates commitment to communication to and for her staff. Cathy has helped our staff transition to new leadership, new responsibilities, and a new unit. The quality of care provided in the DDICU and DDPCU has improved under her guidance. I think it is incredible that despite our constantly growing and evolving departmental demands Cathy is always willing to do whatever it takes to help find a solution. She is a true star in the medical center.
—Nominated by Ashley Allen

Andrea Coulter, ART Gift Shop
A patient’s wife went into gift shop to purchase grape Gatorade for her husband who was undergoing a procedure; however, the gift shop did not carry this item. The patient had not been eating and had only requested grape Gatorade. After Andrea found this out, she called someone outside of the hospital to stop at a convenience store to purchase it. She then brought it to the patient’s wife prior to him returning from the procedure. She is a role model to the staff, including my students who are completing a clinical from Trident Technical College.
—Nominated by Nancy Hilburn

Jill Sadlier, Clinical Neurophysiology
We had a patient waiting in the EEG lab for their room to be prepared on 9W. Jill Sadlier purchased (out of her pocket) dinner for the patient. Thanks Jill for going the extra mile for our patients.
—Anonymous nomination

Peggy Wingard, Business Development & Marketing Services/Referral Call Center
A patient was referred to us from an outside pediatrician’s office on a busy clinic day. I made the mistake of forgetting to ask the referring physician’s office their phone number. I called MeduLine to see if they could trace the phone number and spoke with an extraordinary employee, Peggy Wingard. She was unable to give me the phone number because she had received more than eight calls from the same area. I expressed gratitude for trying and understood there was no way of knowing which number was the correct contact for me.  I hung up and within minutes my phone rang.  It was Peggy. She had done some digging and found what we thought was the correct number. She assisted me in dialing this number, but the number was disconnected. She informed me she would continue to investigate and would call back if she had any luck. Not even five minutes later, Peggy called back and connected me to the correct phone number. She works for a busy service and could have said there was no way of knowing the number. She represents an excellent MUSC employee by using teamwork and dedication. With these skills we can continue to make MUSC an excellent place to work.
—Nominated by Ryan Curry

Do you know someone who has gone above and beyond?
Employees and staff have the power to make sure other employee or physician get the recognition and respect they deserve. Nominating that person as an Employee or Physician of the Month on the MUHA Intranet. Just click on the EOM or POM icon and complete the nomination form.

    Get Well Network
    The following comments were sent directly from patients or family members in the hospital through the Get Well Network, the interactive in-room television system located in most inpatient rooms.

    “I would like to thank Tasha Petterson for being a great certified nursing assistant. I had to stay at the hospital since Thursday and had no Thanksgiving at all. Tasha brought me a sandwich and a soda. She has been the nicest CNA we have had.”
    Patient on Unit A5EX

    “Peggy Bollinger, R.N., stopped in just to say hi. She also found us a laundromat and printed us directions to it. Peggy was happy to go out of her way to help us and make sure we were well taken care of.”

    “We have seen Karen in Echo/Peds Cardiology every day since we’ve been here. She takes her job seriously and enjoys it. Becky Staples, R.N., goes out of her way to offer help as a personal friend, not just as a nurse. I can’t say enough about the warm heart of this woman.”
    Patient in Unit 5LDR

    “My mother has been in several hospitals, and this is the best. All the nurses and nursing assistants has been outstanding. Everyone that has come in to see her has been very courteous. The surgeon was excellent.” 
    Patient in Unit 9E00


    Friday, Jan. 15, 2010

    The Catalyst Online is published weekly by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. The Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, Editorial copy can be submitted to The Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to To place an ad in The Catalyst hardcopy, call Island Publications at 849-1778, ext. 201.